Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACE Rent A Car has 68 locations, listed below.

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  ACE Rent A Car

  932 E Washington St Indianapolis, IN 46202-3951

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  ACE Rent A Car (Calgary)

  11124 36 St NE Calgary, AB T3N 1L3

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  ACE Rent A Car

  405 11th Avenue Nisku, AB T9E 7N2

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  Ace Rent A Car Northern Maine Regional Airport

  650 Airport Dr Presque Isle, ME 04769

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  Aligo Rent A Car

  8811 Bridgeport Rd Hampton Inn Vancouver Airport Richmond, BC V6X 1R9

Review Details

• Review fromWilliam C

  Date: 11/24/2023

  The staff was really helpful, and the car was smooth sailing from start to end. All around great service.
  

  ACE Rent A Car

  Date: 11/27/2023

  Hi *******, I am happy to hear that your rental experience in ****** was smooth sailing. I love to hear how wonderful our staff did in helping you. I hope you will ACE to assist you on future rentals whether in ****** or one of our many other locations. 

• Review fromPaul S

  Date: 11/21/2023

  I am not happy with the Upsell pressure tactics, used by their representatives. Upon renting a vehicle and picking it up, the service representative sold me additional insurance that I did not actually need. Its not always about the money, its more about the honesty and the integrity of the company and the people who work for them.
  

  ACE Rent A Car

  Date: 11/22/2023

  Hello ****,

  Thank you for taking the time to write to us regarding your recent rental in *********. The only charge I show is for liability insurance which was signed for on your rental agreement. While at the counter you do see what you are signing and what the total cost is prior to leaving with the vehicle. As a chargeback has also been processed we are unable to make any adjustments to your account. 

  Thank you!

  ACE Customer Care

• Review fromKelly H

  Date: 11/15/2023

  Their prices are cheap initially. They will rip you off in the long run. Do not book a rental from them. Go with a company that *** seem more expensive up front. Those companies are being upfront and honest. It will cost less overall to use enterprise or hertz.
  

  ACE Rent A Car

  Date: 11/16/2023

  Hello *****,

  Thank you for taking the time to write to us regarding your recent rental experience. Our team would be happy to review your account further should you like. If you can email us at ************************************* with all your information and a description of the charges in question we will review your account. I hope you will allow ACE to assist you again in the future. 

  Thank you!

  ACE Customer Care

• Review fromSteven S

  Date: 11/11/2023

  *** Rental is conducting a criminal operation in my thinking of my recent experience at thier ********* location. I booked *** through Travelocity. I encourage anyone that had a terrible expierence to contact Travelocity directly to file a formal complaint. I did. I am also contacting the FTC.The first thing the employee said, Your car is not ready yet. You can upgrade for $20 for a car ready now. I told him no, I did not want to pay what they want for the one I rented.Then he asked if I wanted the Insurance. I told him I don't need any type of insurance. He asked if I declined. I said yes. I declined each time he asked about Insurance. He asked me to sign the screen.Then he asked about returning the car without fueling. They offered a couple options like half full. He said it would be cheaper then fueling before dropping off. lies, I bought gas for less.When we were done with the Dance he told me my car was ready! it was ready the entire time. I saw the van as I departed the shuttle.Getting back from the airport to the *** location took almost an hour. I was in a hurry like everyone else at that time. I checked the car in and the guy printed the receipt. I grabbed it and jumped on the shuttle before it left.I looked at the receipt when I arrived at the airport while ordering lunch. The total was $554! They charged me $9.99 per day for personal insurance? $22 per day for insurance? I declined all insurance!Taxes and Fees were $150 more than shown on Travelocity. They showed $240 for the car and $135 taxes and fees. That's $375 not $554 I called customer service. She told me I needed to go back in person to take care of of the charges. I told her I couldn't since I was at the airport waiting for my flight. I asked her just to remove the charges. She said she could not do that? I asked why but she had no answer. When I told her I would contact my card she told me I signed a contract the card can't do anything. She said have a nice day bye
  

  ACE Rent A Car

  Date: 11/14/2023

  Hello ******,

  Thank you for taking the time to write to us regarding your recent rental in *********. Reviewing your account I do show that per your signed rental agreement you agreed to purchase both the personal effects coverage and the renter's liability insurance. While I do understand the frustration with the additional charge for your rental, you do see what you signing while at the counter as well as you do get a copy of your rental agreement prior to leaving the location. As you did sign for the charges and it is past your rental period we are unable to refund the insurance to you. 

• Review fromSteve M

  Date: 11/08/2023

  I rented a car at ACE in ********* through Price Line as a package as it was shown to be an airport rental for convenience. 1st: there was no truth in advertising. However, the Las Vegas ACE location was NOT at the airport. They had us take the shuttle FROM the airport car rentals location (where all of the major brands were) to their OFF airport site location. So we continued to wait for our off site shuttle. 2nd deception: When we got to the counter, we were talked into buying their Renter's Liability Waiver as this is ********* and your rental could get involved with a non-insured individual or if some one can damage the car and walk/run away. Since this is a different company than what we typically rent from, we agreed to pay the daily fee to cover this sort of thing agreeing with the logic despite having car insurance already. But we prefer to have this so we would not have the headache of dealing with it if it get's dented. When we returned the vehicle, they said there is a **** on the bumper that we're responsible for. So we said we bought the liability waiver for these sort of things. However, we were contacted by a collection agency they hired to collect ~$1200 for a 5 millimeter (half a diameter of a dime) ****. And when I went on their "Contact **" to request a full *** disclosure of what is exempt from the coverage they did not reply even after I gave them the online time frame of 1-2 days to response. It's day 9 and no response. I went to "Chat" with the online and they refused to give me the *** disclosure but had me call the location number. Because I want to see things in writing, I wanted the email address, they persisted I call a ********** number. They showed me a print screen, that actually said on it "Location: Off Airport." I I still cannot get any one to tell me in writing what is the exemption for the liability waiver that I purchased with the rental for.
  

  ACE Rent A Car

  Date: 11/10/2023

  Hello *****,

  Thank you for reaching out to us regarding your recent rental experience in *********. Per our terms and conditions, shuttle information is provided explaining that we are not at the airport directly. Regarding the Renter's Liability Waiver, this is not insurance but it covers an liability you may have in the case of liability of an accident. ******************* does not cover the vehicle you are in, rather the other vehicle should you cause an accident. The *** then covers the fees you would have been responsible for to repair the other persons vehicle. As for the policy information, it is up to the location if they wish to provide the document to you. I do see on your account that the *** was refunded to you. While I understand the frustrations with the damage charges, this is something that collision would cover and as you used personal insurance for this, the claim will be processed through your insurance provider. 

  Thank you!

• Review fromTyrone M

  Date: 11/03/2023

  Charge me double for insurance stay away from this company
  

  ACE Rent A Car

  Date: 11/08/2023

  Hi ******, Thank you for taking time to provide feedback on your rental experience. I was able to locate your reservation and can see that the insurance coverage that you paid for on your reservation was for liability and collision coverage which are both required as stated in our renter qualifications. I hate hearing that you were not satisfied with your rental experience, however I hope that this helped to clear up any confusion. If there is anything else that we can assist with, please do not hesitate to reach out to ************************************* with any additional questions.

• Review fromFelipe G

  Date: 10/30/2023

  Worst service provided ever ! I got stranded for 8 hrs for a flat tire. I missed my flight since I have an emergency I couldnt make back to my family. On top of that they made me pay for an Uber ride out of my pocket instead of them sending some transportation. Yes you read that right OUT MY POCKET ! They also charge for thousands of fees in the contract. Im expecting a full refund from UBER and plane ticket because this is unacceptable theres no excuse whatsoever for what happened to me.
  

  ACE Rent A Car

  Date: 11/01/2023

  Hi ******, Thank you for taking time to share feedback on your rental experience. I hate hearing that you had a negative rental experience. I would be happy to look into this further to assist, but am unfortunately unable to locate your reservation by your name. Please reach out to ************************************* with your confirmation number beginning with 3 letters followed by a series of numbers. We look forward to being able to assist further.

• Review fromRamon S

  Date: 10/15/2023

  The WORST rental place ever!!! NEVER DISCLOSED anything about insurance yet I was charged double for insurance. I NEVER agreed to any insurance, yet I was told that I had. DO NOT, DO NOT use this rental place.
  

  ACE Rent A Car

  Date: 10/19/2023

  Hi *****, Thank you for taking time to share feedback on your rental experience. I hate hearing that your experience did not meet your expectations. We do have insurance requirements that are described in our renter requirements. I would be happy to look into this further for any unnecessary charges but will need some additional information in order to do that. Please reach out to ************************************* with your name and confirmation number for further assistance.

• Review fromSarah L

  Date: 10/15/2023

  They deserve NO stars! I reserved the car 3 months in advance was given a total of ****** with taxes and fees that is what I budgeted for our trip. Our flight was delayed so we arrived late after getting our luggage we had to then wait for a bus to the rental car place, 3 busses later because it was busy we get over there only to find out it is NOT at the airport like advertised so we waited another 15+ minutes for another shuttle to get to Ace. We finally arrive and they no longer have our reservation because we were late. The only hold it for 2 hours.we arrived 2 hours and 15 minutes late that extra 15 minutes waiting for busses cost us an extra ****** for a rental car! Our rental went from ****** to ******! This was the worst place I have ever rented from I will never use them again and I want people to know they will do what ever to **** up the price not to mention they are RUDE! Thank you for ruining my vacation!
  

  ACE Rent A Car

  Date: 10/19/2023

  Hi *****, Thank you for taking time to share feedback on your rental experience. I hate hearing that your experience did not meet your expectations. Unfortunately, we cannot hold reservations that are not prepaid for more than two hours. All changes and pickup time must be communicated to the location prior to pickup time. I understand your frustration, but I hope that this helps to clarify the situation. If there is anything else that we can assist with, please do not hesitate to reach out to ************************************* with your name and confirmation number.

• Review fromJulie R

  Date: 10/12/2023

  I rented a car from this company they bought me a dirty car and it stunk of smoke, the girls at the desk were very rude I got into it with the manager who told me that she would refund me my money if I continued I told her I would complain to her manager she then gives me a different car and told me if I needed to extend after my return date I would have to pay the price for the one she put me in because that was more expensive so I wouldn't get the same rate mind you I pay 56 when I book it and the one she upgrades me too cost $101, their customer service horrible the manager walk outside for the second time to tell me if I don't agree with what she said she's going to cancel my care because as I was walking out I express that they **** at their job which is the truth I even take pictures of the car seats how filthy they wished I could up load them
  

  ACE Rent A Car

  Date: 10/19/2023

  Hi *****, Thank you for taking time to share feedback about your rental experience. I hate hearing that you were not satisfied with that you received. In order to assist further, please reach out to customercare@acerentacar with your name and confirmation number along with the photos so that we can investigate.