Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACE Rent A Car has 68 locations, listed below.

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  ACE Rent A Car

  932 E Washington St Indianapolis, IN 46202-3951

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  Ace Rent A Car Presque Isle

  113 Parsons St Presque Isle, ME 04769

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  ACE Rent A Car

  3221 Coney Island Ave Brooklyn, NY 11235

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  Newark Liberty Int'l Airport (Ace Rent A Car)

  408 Carnegie Avenue Newark, NJ 07114

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  Lakewood (Ace Rent A Car)

  202 Main St Lakewood, NJ 08701

Review Details

• Review fromDeanna C

  Date: 10/05/2023

  Terrible experience, won't ever rent from them again. Dishonest. Despite having our own auto insurance they required ** to purchase their "Optional" (sic) insurance, which ended up essentially doubling the pre-quoted price. Next time I'll rent from a more mainstream rental company which doesn't operate on these illegal, shady and dishonest bait and switch tactics.
  

  ACE Rent A Car

  Date: 10/19/2023

  Hi ******, Thank you for taking time to share feedback on your rental experience. I hate hearing that you were not satisfied with the service that you received. Per our rental requirements, all renters are required to present full coverage insurance which includes both collision and liability coverage. ******************* is not optional coverage. If there is anything else that I can assist with, please do not hesitate to reach out.

• Review fromGretchen H

  Date: 10/02/2023

  Do NOT rent from this company! I reserved an SUV and received a dirty, dented (several places), ***** Malibu that smelled of smoke & rattled! I swear it was like I rented one of the employees car for the week! The employees were very kind but said this was one of 2 car they had available. When I complained- I got 15% off. My plans made it impossible to switch out the car- but that was offered. I will never rent from this company again! Im not sure why they dont ************** RENT A WRECK, it would be more honest!
  

  ACE Rent A Car

  Date: 10/03/2023

  Hi ********, Thank you for taking time to provide feedback on your rental experience. I hate hearing that your rental vehicle did not meet your expectations. I have passed this feedback along to the location manager to ensure that the issue is taken care of going forward. If there is anything else that we can do to assist, please do not hesitate to reach out at ************************************** We hope to have the opportunity to serve your rental needs again at one of our many ACE locations.

• Review fromTOM B

  Date: 09/25/2023

  Good pricing, however, when I arrived to pick my vehicle and asked where we would traveling was notified that it could not be taken out of the state. Nothing on the website indicated this and was told if we went ahead and went out of state there would be $350 per day fine along with a mileage charge (DOUBLED) for mileage outside of the authorized area. Needless to say, DO NOT USE THIS COMPANY without clarification on their list of ********************* yourself the headache and just go with **************** or some other recognized name in the business. Luckily we were able to get a minivan with another company at a slightly lower rate. ****** LEARNED!!!
  

  ACE Rent A Car

  Date: 09/26/2023

  Hi, ***. Thank you for taking time to provide feedback on your rental experience. All details of our geographic restrictions can be found online prior to booking either on the booking site or directly on our site at *******************************************************. If there is anything else that I can assist with, please do not hesitate to reach out to **************************************

• Review fromAnita S

  Date: 09/25/2023

  Worst company i have ever rented from. Period. Furthermore, BBB took down my post from February.
  

  ACE Rent A Car

  Date: 09/26/2023

  Hi *****. Thank you for taking time to provide feedback on your rental experience. I hate hearing that you were not satisfied with the service that you received. I would be happy to look into this further, but will need additional information to do that. Please reach out to ************************************* with your name and confirmation number and we would be glad to assist.

• Review fromJayson T

  Date: 09/25/2023

  Avoid this company at all cost. They are all there to scam people! The agent (****) will do everything to the point where he will lie to you with a straight face just to sell you the basic insurance. I told him that I have with me the copy of my insurance from BC which will cover for everything but he told me that their company ACE does not accept any insurance from outside and insisted that I will need to get the basic insurance in order to be allowed to drive a rental car in ********** which of course is a big LIE! I found out about it when I read the reviews the next day and I immediately emailed the customer service to complaint. They told me to attach in my email the copy of my insurance from home and they will reimburse it but of course they lied again! This agent ******* has the face to tell me that there will be no reimbursement because now he is telling me that the customers have all the right to decline. How can you decline if your agent already lied to you by saying you need their insurance in order to drive a rental car in ********** and muy insurance from home is not accepted by ACE. Such an awful experience. If there is someone from higher *** who can read this please **** out to me. RA# ********** ******
  

  ACE Rent A Car

  Date: 09/26/2023

  Hi, ******. Thank you for taking time to provide feedback on your rental experience. I hate hearing that you haven't been satisfied with the service that you have received. It looks like the location did in fact use your insurance, but the additional charge was for the reimbursement liability waiver which is additional coverage that you opted into on your rental agreement. Additionally, your rental vehicle was upgraded for you at no cost. If there is anything else that I can assist with, please do not hesitate to reach out at ************************************** We hope to have another opportunity to serve your rental needs in the future.

• Review fromMitchell K

  Date: 09/19/2023

  Given all these 1-star reviews with the word "SCAM", I think there is some validity to all these complaints. Read on..I rented from *************** airport and all went well, until I returned the vehicle and saw an unknown charge for $150 listed simply as "rate charge". Of course, as with probably many other customers, I didn't have time to deal with it on the spot as I needed to catch my flight. When I returned home, I called about this charge (a few days later) and I was told that it was for stains on the upholstery. I couldn't believe my ears - what?! Yes, there were some stains on it when I received the vehicle but hey, it's a rental and this is quite typical in the car rental industry. Furthermore, stains are NEVER flagged by any of the big players in this space - it's external damage that one has to worry about. I explained that I was not the cause of that stain but of course, I had no proof of that after I first drove off their lot. The section on the form that I signed off on reads "damage" and the seats were not damaged (as in "torn"). In my opinion, this is just another revenue generator for Ace. I am almost certain that every customer who rents that one vehicle will get hit this bogus cleaning fee - that's the ***** $150 per rental in perpetuity. NEVER AGAIN.
  

  ACE Rent A Car

  Date: 09/26/2023

  Hi ********. Thank you for taking time to provide feedback on your rental experience. I hate to hear that you were not satisfied with the service that you have received at our *************** location. After reviewing this situation further and discussing with the location manager, we are unable to refund the cleaning fee due to the vehicle being returned with stained upholstery. If there is anything else that we can do to assist, please do not hesitate to reach out.

• Review fromJessica T

  Date: 09/17/2023

  The manger offered me no type of resolution for the incompetency of his employee and just continued to yell and state that his employees can cancel your reservation at any point without your approval and create a new reservation for you. DO NOT USE THIS PLACE. Its sketchy, the people are just scamming you. Its my fault for not seeing all these reviews. If anyone from corporate sees this, please reach out to me.
  

  ACE Rent A Car

  Date: 09/18/2023

  Hi, ****. Thank you for providing feedback on your rental experience. I hate hearing that you were not satisfied with the service that you received at our *********** location. I would be happy to look into this but will need some additional information in order to do that. Please reach out to ************************************* with your full name and confirmation number beginning with 3 letters followed by a series of numbers. I look forward to being able to assist further.

• Review frommichael g

  Date: 09/14/2023

  Total Scammers. When I arrived in ********* they called my cell phone and told me that my reserved car was not available and I would be downgraded to an economy car if they had any cars left when I arrived. I stated it was unacceptable. The *** rented would accommodate my passengers and luggage. They placed me on hold and never picker back up. Then when I called back from a different phone they told me I had no reservation. Stranding me at airport. When you leave revues for them, they will try to make you look like you are lying. I will be posting to every site I can to warn about this rental company. With photos of them calling me. Why would they be calling me if I had no reservation?Save your self the headaches and risks of being stuck having to pay higher prices at rental counters.Ill Assume the rude woman that we dealt with is an owner or manager as I know I would certainly terminate anyone who treated my customers in the manner she did.
  

  ACE Rent A Car

  Date: 09/18/2023

  Hi, *******. Thank you for taking time to provide feedback on your rental experience. I hate to hear that you did not have a positive experience. Using the information that you've provided, I am not able to locate your reservation at this time. In order to receive assistance on this matter, please reach out to ************************************* with your full name and confirmation number beginning in 3 letters so that we can locate your reservation. Again, I hate to hear that you were not satisfied and I look forward to being able to help.

• Review fromDarrell H

  Date: 09/05/2023

  On Monday the 4th of September, upon my returning the rental vehicle I attempted to speak with ****** in regards to my dispute over rental charges. My dispute was being up-charged for something I had already paid for. I used Hotwire to secure a ***** Tahoe through your company. Upon arrival on the 1st of September, I was advised that they dont carry or have any of those, but has similar, I asked why when thats what Ive already paid for it, therefore why was I going to be given something that would not fit my family of five, I was being forced to upgrade. Once I got to our destination I went back through my emails, and theres a picture of a ***** Tahoe, not a Jeep (as I was told this would be similar). I was told I would have to take a mini van in order to seat my family, this would be something similar, because of the seating for at least five, therefore I dont understand why was I charged extra, ****** agreed that there should not have been an extra charge. When I asked to speak to a manager, there wasnt anyone available. Also the prepay for fuel, I brought the vehicle back with a half of tank of fuel not a quarter. Please dont tell that this company takes advantage of people just to make an extra dollar or two. I would like a full refund, of the extra I paid over for fuel and the up charge. Thank
  

  ACE Rent A Car

  Date: 09/06/2023

  Hi, *******. Thank you for taking time to provide feedback on your rental experience. I hate to hear that you were not satisfied with the service that you received at our ********* location. When the reservation was made, it was for a full sized SUV ****** Tahoe or similar) with capacity to fit 5 adults. All of our locations are required to provide a car that will fit the same number of people. It looks like the car that we originally had attached to your reservation was a Jeep Grand Cherokee Laredo, which is another full sized SUV with capacity to fit 5 adults. Rental rates are determined by several factors including car type and class, which is why there is a difference in rate between the two car types. After looking into the notes of your reservation, it looks like the location manager is willing to refund you for half of the cost of the upgrade, which amounts to $69.72. This amount was refunded yesterday and should become available to you within 5 business days. Regarding prepaid fuel, I am seeing in our notes that the car was returned with a 1/4 tank of gas. If you have documentation to show that it was returned at 1/2 tank, I would be happy to review that and look into the issue further. If you have any additional questions or if there is anything else that I can assist with, please do not hesitate to reach out. Again, I hate to hear that you were not satisfied with the service that you received, but I hope that we will have another opportunity to serve your rental needs in the future. -*********

• Review fromRenee Z

  Date: 08/28/2023

  I had a reservation to go out of state because of an urgent family situation. When I arrived to the counter, I met with a very unfriendly woman. She asked for my car insurance proof which unfortunately I did not have. I then realized I did not have my cell phone with me and was stuck at the airport without a rental car or a way to call home to get a ride back home. I asked her if she could help me with using her phone, or the agency phone that was sitting on the desk and she wouldnt help. I said it doesnt seem like you care that I am literally stranded here with no way to leave without my cell phone or a way to call home for me to get my cell phone or my proof of insurance and her response was no I dont care. This is not my problem. I then asked her to call the corporate office to speak to management there to see if they could help they werent helpful either but at least less rude than she was. I set the phone down when I was done with the call and I said this is the worst customer service Ive ever dealt with and she said I am not renting a car to you Im canceling your reservation. She left me literally stranded at the airport until I ran into a nice gentleman who could help me get a phone call to my roommate to bring me my phone and I had a nicer and cheaper car rental situation. I will never run with them again. it was a $550 rental that that company lost and I intend on letting everybody know to avoid Ace, it was very disturbing for a woman to leave another woman stranded without any assistance or willingness to help. She clearly does not need to be in a customer service role. Her name was ******, this was at MSP.
  

  ACE Rent A Car

  Date: 08/30/2023

  Hi, *****. Thank you so much for taking time to provide feedback on your rental experience. I hate to hear that you were not satisfied with the customer service that you experienced at our *********** location. I have passed this information along to the location manager so that it can be addressed going forward. If there is anything else that we can assist with, please contact us at ************************************* with your name and confirmation number attached to your reservation. I hope that we will have another chance to serve your rental needs in the future. -*********