Auto Rentals and Leasing
ACE Rent A CarHeadquarters
Reviews
This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 291 Customer Reviews
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Review fromYaw B
Date: 12/10/2023
**** was very helpful and understanding, i am very satiafied
ACE Rent A Car
Date: 12/11/2023
Hi ***, Thank you for taking time to share positive feedback about your rental experience. We hope to see you again soon at one of our many ACE locations.Review fromNate S
Date: 12/09/2023
******* helped ** get our vehicle. He was great. Got us through fast.ACE Rent A Car
Date: 12/11/2023
Hi ****, Thank you for taking time to share positive feedback about your rental experience. I am happy to hear that you had a great experience at our ********* location. We hope to see you again soon at one of our many ACE locations.Review fromMelissa R
Date: 12/09/2023
I rented a car from them and 2 days later the battery went out on a vehicle they told me that it was my fault and I needed to call my ***************** to make a claim every had the same response and the refused to exchange my vehicle and told me to call roadside assistance and I would have to pay out of pocketReview fromHope B
Date: 12/08/2023
**** was great. ************* and shuttle from airport to rental pickupACE Rent A Car
Date: 12/11/2023
Hi ****, Thank you for taking time to share feedback about your rental experience at our ********* location. We hope to see you again soon at one of our many ACE locations.Review fromSteven S
Date: 12/06/2023
******* was very polite and professional. Fast and efficient service.ACE Rent A Car
Date: 12/11/2023
Hi ******, Thank you for the positive feedback about your rental experience at our ********* location.We hope to see you again soon at one of our many ACE locations.Review fromRaquelle L
Date: 12/06/2023
***** and *** were extremely kind and helpful .There professionalism and service are top notch !!ACE Rent A Car
Date: 12/11/2023
Hi ********,Thank you so much for your positive feedback. I am happy to hear that you had a great experience with *** and ***** at our *** location. We hope to see you again soon at one of our many ACE locations.Review fromJon J
Date: 12/05/2023
***** has great customer service really nice ********************** experience thank youACE Rent A Car
Date: 12/11/2023
Hi ***, Thank you for taking time to share positive feedback about your rental experience with ***** at our *** location. We hope to see you again soon at one of our many ACE locations.Review fromOquinn D
Date: 12/05/2023
**** and ***** were great, will rent from them againACE Rent A Car
Date: 12/11/2023
Hi ******, Thank you so much for taking time to share about your positive rental experience at our ********* location. We hope to see you again soon at one of our many ACE locations.Review fromLisa G
Date: 11/28/2023
****** -excellent customer service.This my first time and he was greatACE Rent A Car
Date: 11/29/2023
Greetings ****,
I appreciate your positive feedback about your recent rental. ****** will be thrilled to hear about the excellent experience he provided you with. I look forward to seeing you again soon.Review fromKaitlin W
Date: 11/26/2023
Where do I begin? The shuttle is non-existent as far as pickup from ***. We sat and waited at the rental car pick up area for 30 mins, tried to get ahold of ace, no answer, before I asked a driver for budget rental if ace had a shuttle service. She then let us know ace does not pick up from ***, that we had to ride the metro down to an intersection a few miles down the road, where they would pick us up from a dark parking lotvery scary considering we have two kids with us and its 8pm. Once we found our way to ACE it was located in a very sketchy ally like street with tents all up and down the road. We got inside walked right up to the counter and were greeted by ********. He found our reservation, but very quickly asked if we wanted to add insurance. We declined as we always do and he told us we were required to buy the $29.99 a day insurance premium. I asked him if he had a paper or something that stated that we were in fact required to purchase this and he kept repeating I either pay it or I dont get my keys. In which I started questioning if I actually needed to buy this or if he was trying to make a commission. I then googled the ******************* laws with rental vehicles (also ACE rental website) which said locals (************) only had to purchase this extra premium which did not include us. I showed it to him and he started yelling at us you either PAY OR LEAVE MY BUILDING. I asked to speak with someone else and he then ran over to a drawer pulled out a paper that has a policy that is different than the one posted online. He started to become super aggressive and loud, and at this point we were getting nowhere so we just paid the insurance so we could get our kids out of the building. It was getting to be a very scary situation. He handed us the keys and we noticed our car had a crack in the windshield and a slice in the tire. The guy at the gate took a very crappy video then we left.ACE Rent A Car
Date: 11/27/2023
Hello *******,
Thank you for taking the time to leave a review regarding your recent rental experience with our ** location. Regarding the shuttle, shuttle information is provided in our terms and conditions available on all sites you can book with ACE through. As for the customer service you received from ********, please be assured this will be addressed directly by management with him. Insurance can only be denied if proof of personal full coverage is provided to the agent at the time of rental. Insurance must have collision and liability that extends to cover a rental vehicle. I hope you will allow ACE to assist you in the future.
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