Auto Rentals and Leasing
ACE Rent A CarHeadquarters
Reviews
This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 291 Customer Reviews
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Review fromDavid N
Date: 04/07/2024
The absolute worst. They didn't have my reserved car, nor any replacement car, despite me confirming my reservation explicitly the day before.Asked what they'd do to fix this, they said "nothing, but you can walk to the other rental agencies".Asked why they didn't call me to tell me this before I spent TWO HOURS commuting here from the Bronx, the jackass behind the counter literally shrugged and said "I just work here".Worst service ever.
ACE Rent A Car
Date: 04/08/2024
Hello David,
Thank you for taking the time to inform us of your recent rental in New York. Looking into your account I do show that you were able to get a vehicle. I hope you will allow ACE to assist you in the future.
Thank you
Review fromHerman S
Date: 04/05/2024
Consumer beware! You must have you insurance policy information including dec page of you don't want to buy insurance from them. They will not allow not to buy it if you cannot produce it at the rental counter. Stick with major car rentals if you don't want to be nickel and dimed.ACE Rent A Car
Date: 04/09/2024
Hello Herman,
Thank you for taking the time to write to us regarding your recent rental experience with ACE. Per our policies, proof of full coverage insurance must be provided at the time of pick up in order to deny coverage purchased at the counter. I hope you will allow ACE to assist you again in the future.Thank you,
ACE Customer Care
Review fromHilariza S
Date: 03/30/2024
*** was really helpful. And stood on business. Really nice and well spoken. Will be coming back.ACE Rent A Car
Date: 04/01/2024
Greetings Hilariza,
I appreciate your positive feedback about ************ ************ will be thrilled to hear about the great experience He provided you with. I look forward to seeing you again soon.Thank you!
Review fromJerry B
Date: 03/19/2024
**** was a pleasure to work with. He was able to get ** in checked in and out to see the City.ACE Rent A Car
Date: 03/20/2024
Greetings *****,
I appreciate your positive feedback about our ********, *** team. **** will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.Review fromLatasha C
Date: 03/17/2024
**** is the best!!!! **************** A1!!! Always very helpful with me.ACE Rent A Car
Date: 03/18/2024
Greetings *******,
I appreciate your positive feedback about our ********, *** team. **** will be thrilled to hear about the great experience you had. I look forward to seeing you again soon.Thank you!
ACE Customer Care
Review fromEulicia M
Date: 03/05/2024
*********** me with excellent customer service from ******** he was pleasant and precise handling all my needs and request upon our arrival.Thank you,*****ACE Rent A Car
Date: 03/06/2024
Greetings *****,
I appreciate your positive feedback about your recent rental with ACE. ******** will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.Review fromA. Y
Date: 03/03/2024
Great sevice good people Amazing customer service.Thank you We will come back again for sureACE Rent A Car
Date: 03/04/2024
Good Afternoon,
I am happy to hear that your rental experience with ACE was great. I love to hear how amazing our staff did in helping you. I hope you will allow ACE to assist you on future rentals.
Thank you
Review fromMichelle H
Date: 03/01/2024
I rented a car in *******, ** from 2-12-2024 through 2-21-2024.This was a terrible experience.I called for the shuttle 3 times being told it was on the way. First call was at 5:32, second call at 5:51 and the third call was about 15 minutes later when they told me I was in the wrong location. I went to the other location and waited again for approximately 20 minutes for the shuttle. After dropping off and picking up passengers, we arrive at the *** location at ************************************************, **. to find a line that reached to the door and one solo employee working. He was in the middle of a heated argument with a customer there. He was on the phone for quite a while and finally the customer left. Everyone in line was quite angry with the length of the line and the wait time to get a car. Eventually they brought in another employee and she argued with me about how long we had all been waiting!I got the car and they had not filled out their part of the damage form and it was pitch black when they requested I fill it out. The car was filthy, it was dark and Im trying to do so with the light of my cell phone and my iPad to take pictures. I finally told the gentleman inside and he came out and said hed make a video of the car and that they didnt care about scratches, only dents and broken glass. This was the only part of this experience that I can say was good as he was very nice and understood. He also was very kind in helping me with CarPlay. All of this was very time consuming and when I returned the car, the girl was looking over the car and requested to see the video and I was so thankful I had it.Every customer in that line was so mad over the wait, lack of employees working and I heard others saying the cars were dirty.They never asked me for my own insurance policy I was using and the girl said she didnt have to see it.I would never rent from *** car rental again. Other than the one male employee, there was absolutely nothing good about this experience.ACE Rent A Car
Date: 03/04/2024
Good Afternoon ********,
Thank you for bringing up your concern with the customer service and long wait you received in getting your vehicle so that this may be addressed directly. I am glad that the agent was able to provide a helping hand in getting the video for you and setting up the carplay. I hope we will be able to assist you on your future ACE rental whether in ******* or one of our many other locations.
Thank you
Review fromNfn …
Date: 03/01/2024
The staff is so friendly and very helpful. I really enjoyed renting a car in drivo service. Thanks **** for explaining very helpful hints and navigating me to obtain right package for renting car.ACE Rent A Car
Date: 03/04/2024
Good Afternoon,
I am happy to hear that your rental experience with ACE was great. I love to hear how friendly our staff was while helping you. I hope you will allow ACE to assist you on future rentals.
Thank you
Review fromBruce J
Date: 02/29/2024
***** was very helpful with the rental. I would reconmend *** to my friends.ACE Rent A Car
Date: 03/01/2024
Greetings *****,
I appreciate your positive feedback about our Maui team. ***** will be thrilled to hear about the great experience you had. I look forward to seeing you again soon.
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