Reviews

Review Details

• Review fromDamanjeet H

  Date: 08/14/2023

  I have never dealt with such a worse service company before. A sales guy comes to your house and sells you a contract for quarterly treatments without mentioning about the contract terms even once. he made it sounds like the service comprises of 2 visits, first to kill adult bugs and 2nd to kill younger ones and you can continue if you like the service. and then they charge you for their second visit which they say is most crucial. So it's almost a scam where they sell you first visit at discount but 2nd visit which is expensive is the crucial one. I saw bugs even after their first visit and reported to them so even the quality of bug treatment is not effective at all. couple of kids show to your house and spray the chemical at few corners of the house and expect it to work. Just buy a can of ortho home defense and do it yourself which would be more effective than their service.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *********,

  Thank you for sharing your experience with us. We take all feedback seriously and are committed to ensuring clear communication with our customers. Our goal is to provide effective pest control solutions, and we strive to ensure that each customer fully understands the terms of service, including the benefits of ongoing treatments for long-term pest management. It sounds like there may have been some misunderstanding regarding the scope of the service and its importance, which wed like to address with you directly.
  
  We also understand that youre concerned about the effectiveness of the initial treatment. Our technicians follow thorough procedures to ensure that pest issues are properly addressed, but results can vary depending on the situation. We'd like to review your case further to make sure we resolve any lingering concerns.
  
  Please contact us at ******************************** so we can assist you with any questions or clarify details about your service plan. Were committed to improving your experience and ensuring you get the results you expect.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLynn H

  Date: 08/11/2023

  This company is awful!1. Their products do not work. Less than a week after spraying for spiders on the exterior of my home the spider webs were back.2. They contractually lock you in for a minimum of 5 visits. You'll pay $$$ if you try to cancel early.3. Their staff are below average. Only one of the 5 that came to my home did a thorough job. One guy was coughing a lot, shuffling around pathetically, and told me he's been having a fever! Needles to say, I declined interior treatment.Use a reputable company...definitely not this one!
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for taking the time to share your feedback. We understand your frustration and appreciate you bringing these concerns to our attention. At Ecoshield, we strive to provide effective pest control solutions and ensure customer satisfaction with every visit. Our service agreements are designed to offer ongoing protection, and we work to make sure all customers are fully informed about the terms at the time of signup.
  
  Regarding the effectiveness of the spider treatment, it's important to note that results can sometimes take time and may require multiple visits, which is why we schedule follow-up treatments as part of the process. If there are any persistent issues, wed like to look into this further to ensure the treatment is fully addressing your concerns.
  
  As for your experience with our technician, that is not reflective of the professional standard we aim to uphold. Wed like to investigate this situation and ensure that all future interactions meet the level of service you deserve.
  
  Please reach out to us at ******************************** so we can work toward resolving this matter directly. Your satisfaction is important to us, and wed like to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromHanna L

  Date: 08/08/2023

  I have used them for a year and I have two wasp nests on and in my house. I believe their inability to spray parts of the roof attracted more wasps to that hard to reach location. They should've been able to prevent the wasp nest on the ground but they were too scared of wasps to do it. When I canceled, I was charged a cancelation fee when they were the ones who failed to keep up their end of the contract. The first nest is on the ground, totally accessible for anyone but the guy who came to spray was scared of wasps and didn't have any protective equipment. The second manager lady was allergic to wasps, again didn't have protective gear and said it would cost $500 additional to remove it. The wasp nest is inside my hose so I will just gas it and throw it out, no need to spend energy on it. The second wasp is in a difficult location on the roof. This company doesn't do roofs. Because they sprayed everything else, the wasps all were attracted to the one unsprayed area. So essentially, the company helped the wasps. I would've been better off with no spray. It's all or nothing with pests I think.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your experience with us. We understand your concerns, especially regarding the wasp nests, and we appreciate the opportunity to address them. Wasp control can be challenging, especially when nests are in difficult-to-reach areas. While we aim to provide thorough pest control services, there are certain limitations to the types of locations we can safely treat, particularly without the proper equipment.
  
  Its also important to note that removing active wasp nests often requires specialized equipment and safety measures, which is why some situations may involve additional charges for nest removal. However, we understand your frustration, and we want to make sure you feel confident in the service we provide.
  
  If youd like to discuss your situation further and review the cancellation fee, we encourage you to contact us at ********************************* Were committed to finding a resolution that works for you and ensuring your concerns are properly addressed.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJanet B

  Date: 07/26/2023

  I told *********** that I would only try the service for one application and did not agree to a quarterly contract. A service man showed up for a second treatment and I said that I had already cancelled service, as I had no results from the first bug spray. I have told them verbally, in person, via **** mail, email, and text that I have cancelled over ***************************************** for payment on the second treatment which never happened. I would never use this company or recommend them. Horrible communication and the product is ineffective.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for bringing this to our attention. We understand how frustrating this experience must have been, and we take your concerns about communication and billing very seriously. Our team strives to ensure that service agreements are clearly explained at the time of signup, including the details regarding ongoing treatments. It sounds like there may have been some miscommunication regarding your account status, and we'd like to investigate this further to ensure it's resolved appropriately.
  
  We would also like to clarify the situation regarding the second treatment and any related charges. Please reach out to us directly at ******************************** with your account details so we can address the issue and work toward a resolution.
  
  Your feedback is important to us, and we're committed to improving both our communication and your overall experience.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRoxanne H

  Date: 07/12/2023

  Ive had nothing but great service by EcoShield. Since the day they knocked on my door and let me know about the dozen of wasp nests that were untreated by our then current pest control company, Ive had nothing but great service. They are timely, thorough and they explain what they will be doing and again what was done. We use them for pest control and also mosquito control, as we are on water. From mice, to spiders, to earwigs, to ants, we get it all. The quarterly service does the trick most of the time, but if we see anything, we call and they come right out. I honestly couldnt be happier. *******, **
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you so much for your kind words and for taking the time to share your positive experience! We're thrilled to hear that our team has been able to address your pest control needs thoroughly and effectively. Its great to know that our timely services, attention to detail, and clear communication have made a difference in keeping your home pest-free.
  
  Were especially glad that our mosquito control has been helpful, given your location near water. Providing peace of mind and responsive service is our priority, and its rewarding to hear that our quarterly treatments and follow-ups have been effective for you.
  
  Thank you again for your continued trust in Ecoshield. If you ever need anything, were just a call away!
  
  Sincerely,  
  Customer Feedback Team

• Review fromLizhi L

  Date: 06/21/2023

  After the service, we still have spider, flies and swamp in my front door and patio door, I even got a sting from swamp in my face. I am very angry and calls in to terminate the service, but got threaten from the company to collect termination fees and send me to the collection agency. I was wondering if EcoShield not do the job, the contract still valid, if they breaching the contract first, the customer have a right to terminate the contract. Right now, I still have black spots in my face from swamp sting, and have to deal with EcoShield and they only offer some discount to complete the last service, I am not happy about their reaction. I will leave negative rating if I have a choice.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your concerns with us. We understand how upsetting this situation has been for you, and we want to ensure it is properly addressed. Our goal is to provide effective pest control, and we take issues like this seriously, especially when it comes to your safety and well-being. 
  
  It's important to us that each customer is fully satisfied with our services, and wed like to review your account and the circumstances surrounding the treatments you received. We want to understand why the results were not as expected and address any potential issues with the service.
  
  Regarding the cancellation, we understand your concerns about the contract. Our team is available to review the terms with you and discuss any questions you have regarding termination fees. We are committed to working with you toward a fair resolution.
  
  Please contact us at ******************************** so we can assist you further and find a way to resolve this matter to your satisfaction.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGretchen W

  Date: 05/27/2023

  These creepy badgering door to door salesmen, will not take no for an answer. Came to our house twice. First me, then my husband. They lie about servicing your neighbors. Then, the icing on the cake. I have video of this loser peeing on our fence in the alley.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for bringing this situation to our attention. This is certainly not the kind of experience we expect anyone to have with our team, and we take these claims very seriously. We strive for professionalism in all interactions, and we are committed to maintaining the highest standards of conduct.
  
  We would like to investigate this incident further to ensure appropriate action is taken. Please reach out to us at ******************************** with any additional details, so we can address this matter directly and work to resolve your concerns.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCandyce A

  Date: 05/15/2023

  STAY AWAY - trying to depart from this company even after fulfilling a one year contract is WORSE than getting a divorce! They make you call and call and call back and threaten you with monetary penalties if you dont follow their script. Not a customer friendly company and their product is nothing special. THEY ARE *******.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Candyce,

  Thank you for sharing your feedback. We regret to hear that your experience when attempting to cancel your service was challenging. At Ecoshield, we aim to make all interactions as smooth and transparent as possible, and your comments will be taken into consideration as we work to improve our customer experience.
  
  Our agreements are designed to provide clarity regarding the terms, including the cancellation process, but we understand that this may have felt frustrating in your case. We want to make sure we address any remaining concerns and work toward a satisfactory resolution.
  
  Please contact us at [email protected] so we can further review your account and assist you directly. Your satisfaction is important to us, and we're here to help.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPeter R

  Date: 05/13/2023

  this company is a SCAM. DO NOT USE their services. Reference all negative reviews below. Somehow they stay in business with enforcing made-up fees and don't care about the customers.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Peter,

  Thank you for sharing your thoughts with us. We're sorry to hear that you feel this way about your experience. At Ecoshield, we strive to provide clear terms and transparent communication to all of our customers, including details on any associated fees. Your feedback is valuable as we continually work to enhance our services and ensure that our customers’ concerns are addressed properly.
  
  We’d like to review your situation and assist in resolving any misunderstandings regarding your account. Please reach out to us at [email protected] so we can help address your concerns directly.
  
  Sincerely,  
  Customer Feedback Team

• Review fromShannon M

  Date: 05/12/2023

  I'm only giving one star because it won't let me leave zero. This is an absoutely terrible company and tried to scam me out of $10,000. After being a very loyal customer for years, on a monthly program to the tune of several hundred dollars per month (not a complaint, just showing I was loyal), they offered to do an "inspection" of our home. Their "salesman," ******************* came to do an "inspection" of my home, and all was fine until he came down from the attic to tell me that I had a very bad RAT problem, and that it would be $10,000 for the exclusion + full attic remediation. Having just bought this home and having a fresh inspection and general contractor at hand, I was a little skeptical, so I arranged for several other pest control companies to come out to give me another opinion. EACH of these companies confirmed my suspicion, that I did not have ANY rats, there were no rodent droppings or activity whatsoever, and this was an attempt to scam me out of $10k. Of course, I called the company to report the issue and the "salesman" but they do not care, and it's impossible to get ahold of the "local office" as even the local number just sends you to some call center. No one cares about the problem, they just try to collect a "cancellation fee" of whatever your so-called initial discount was. I just said no, absolutely no way are you collecting more money from me and she said "ok have a good day." What a collasal disappointment and disgrace of a company - zero dignity and shameful that they would do this. DON'T FALL FOR IT!
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Shannon,

  Thank you for taking the time to share your experience. We're sorry to hear that your recent inspection left you feeling this way, especially after being a long-time customer. At Ecoshield, we strive to provide professional and accurate assessments during all inspections. The situation you described regarding the attic inspection and the differing opinions you received from other companies is concerning, and we take feedback like this seriously.
  
  We want to investigate this matter further and ensure that any potential misunderstandings are addressed. Please contact our customer care team at [email protected] so we can review the details of your inspection and work toward resolving your concerns.
  
  Your loyalty over the years has been valued, and we want to ensure that your trust in our services is restored.
  
  Sincerely,  
  Customer Feedback Team