Reviews

Review Details

• Review fromAlison O

  Date: 04/30/2025

  Rate is a 0 I cancelled our contract last summer. Needless to say, I found I had two accounts which I was unaware of. I gave them card information to close out account. They were charging me $216 to cancel this contract? Again?Today, they called me saying my card didnt work and need to pay. Why are they calling. 4 months after my last contact with them? If they didnt get a payment, why was I not called immediately to take care of this?Customer service was not willing to disregard this charge which I find ludicrous.I feel like I was charged again for something I thought was done in November. They also stated they tried calling which they did not.Terrible communication and resolution to this problem
  

  EcoShield Pest Solutions

  Date: 05/02/2025

  Hi ******,

  Thank you for taking the time to share your experience. Were sorry to hear about the confusion and frustration surrounding your account and cancellation process. We understand how important clear communication and timely resolution are, and we take your feedback seriously.

  To provide some clarity, at the time of signup, our representatives go over the details of the service agreement, including account setup and cancellation policies, to help ensure customers understand what to expect. We also send email confirmations that outline these terms. While we cant discuss account-specific details publicly, it sounds like there may have been some overlap or miscommunication regarding the account status, and wed like to make sure everything is addressed correctly.

  We truly want to resolve this for you. Please reach out directly to our team at ******************************** so we can look into your account in detail and work toward a resolution. We appreciate the opportunity to make this right.

  Via I.

• Review fromGhaith A

  Date: 12/05/2024

  I would rate them at 0 stars if I could approached me in my house with their services, I explained to the agent that hey I need your service but I dont want a long term contract. Yeah sure go ahead and sign here and you can cancel anytime . I called them to cancel and told them that I was moving out of my house with my family due hardship, said yeah but there is nothing we can do right now lets push your schedule to ******** called them again now early December and they asked if I can take them with me to my in-laws house and continue their service out there I said thats crazy but thanks for offering will not take it. Hang up with them and found that theyre demanding $150 to close my account. Absolutely fraud company that I would not only not recommend but Ill make sure my entire neighborhood is aware of their scam
  

  EcoShield Pest Solutions

  Date: 12/11/2024

  Hi Ghaith,

  Thank you for sharing your concerns. We take feedback like yours seriously and want to ensure a clear path to resolution. At Ecoshield Pest Solutions, we strive to provide transparency and flexibility while delivering quality service, and your comments are important to us.

  Regarding your mention of cancellation terms, our agreements are designed to ensure customers understand the service structure, and these terms are reviewed at the time of signup. We also offer options to adapt services to different needs or changes in residence, which is why alternative solutions may have been discussed.

  We would like to address your concerns in detail and review the specifics of your account. Please reach out to us directly at ******************************** so we can work towards a resolution that fits your situation.

  We value your feedback and are committed to ensuring you feel heard and supported.

  Sincerely,
  Customer Feedback Team

• Review fromBethany and Dave M

  Date: 09/29/2024

  We still have pests. They lie and say they show up but that we are not home. **** our 8 security cameras plus 2 ring doorbell cams with video backed up to service date and our 3 loud a$$ barking Pomeranians say ya didnt show. We indeed were home. I contact them over and over and over about still having pests.NOTHING. But oh, miss a payment and theyll blow up your phone and email. We cant take it anymore. At this point it serves the same purpose (and would be more fun) to go out in the front yard and burn the money like sparklers on the 4th of July.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ******* and ****,

  Thank you for sharing your concerns. We understand your frustration and want to address the issues youve experienced regarding your service and communication with our team. It's important that we fully investigate the situation to ensure a resolution is reached, especially given the details you've provided about missed appointments.
  
  Please contact us directly at ******************************** so we can review your case thoroughly and work to resolve your pest issue promptly. Your satisfaction is important to us, and we want to make this right.
  
  Best regards,  
  Customer Feedback Team

• Review fromZol M

  Date: 09/13/2024

  Moved into new house in the ************ IL area had the usual insects from the place being empty for a while. I had one of their **** approach me and sell me on their service. I gave them a shot and over the coming days it made no difference. I got bit multiple times while working around the home and saw no change in the amount of insects. Felt like I was sold snake oil and when I called to cancel they hit me with a fee that wasnt disclosed to me during the sign up. On top of this $150 cancellation fee the billed me twice on the same amount. Maybe from the first time I called to cancel and were still sending me notification that they were coming to spray my house? Id stay away its definitely not worth the headache on top of the product that doesnt work.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi Zol,

  Thank you for sharing your experience. We take concerns like yours seriously and want to ensure that everything, from the effectiveness of the service to the terms of the agreement, is properly addressed. We understand your frustration regarding the pest control results and the cancellation fee, and wed like to look into the situation further to clarify any misunderstandings during sign-up and ensure you're charged correctly.
  
  Please reach out to us directly at ******************************** so we can review your account, address the double billing, and work toward a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
  
  Best regards,  
  Customer Feedback Team

• Review fromMrs G

  Date: 08/22/2024

  The sales representative ******************* STOLE my wallet THEN used the stolen card to charge for service. The company was notified on the 2nd day to cancel the account they refuse to refund. The contract contains a 3 day cancelation limit. They ae aware the charge was made on a stolen debit card. The actual theft was caught on camera. Search camdenreiser TikTok DO NOT TRUST THIS COMPANY AS THEY DO NOT RUN BACKGROUND CHECKS ON EMPLOYEES or CONTRACT EMPLOYEES.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi Mrs **************** you for bringing this situation to our attention. We take these kinds of accusations very seriously and want to make sure this matter is fully investigated. Our goal is to ensure the highest standards of integrity and safety within our company, and any claims like this need immediate review.
  
  Please reach out to us directly at ******************************** with more details so that we can begin an internal investigation and ensure proper steps are taken. Your concerns regarding the charges, cancellation, and any other issues will be addressed promptly.
  
  Best regards,  
  Customer Feedback Team

• Review fromRamsey P

  Date: 08/08/2024

  The soliciting from them is obtrusive and unfortunate. I have a clearly posted no soliciting sign on my door in ******* IL. A sales rep still came to my door and rang the doorbell along with knocked and waited in my yard for a long period of time before finally leaving.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your concerns. We understand how frustrating this experience must have been, and we appreciate you bringing it to our attention. Our goal is to ensure a positive experience for everyone, and we will certainly pass along your feedback to the relevant team for review.
  
  If you'd like to discuss this further, please feel free to contact us directly at ********************************* We value your feedback and hope to address any concerns you may have.
  
  Best regards,  
  Customer Feedback Team

• Review fromLouis M

  Date: 08/05/2024

  I believe this company borders on criminal. A representative came to my house, which has a no soliciting sigh, and duped my wife into getting what she thought was a one time treatment. Then month later another person showed up to do another treatment. I told him not to proceed and I contacted the company and they informed me that my wife, undenounced to her, had sighed up for a year contract. I told the to cancel and they said it would cost $274 to cancel. After much wrangling she finally agreed to pay 150. I would recommend that people should stay away from this company.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your experience. We take feedback like this seriously and want to ensure that our processes are fully understood at the time of sign-up, especially when it comes to agreements and contract terms. We apologize for any confusion regarding the service agreement and cancellation fees, and we want to address this situation to ensure clarity moving forward.
  
  Please reach out to us directly at ******************************** so we can review the details of your account and address your concerns about the cancellation and any misunderstanding around the contract. Your feedback is valuable to us, and we would like to work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromSilvena L

  Date: 04/30/2024

  An agent come to talk to me today. He said that he will give me a $200 discount and not charge me the full price because his trucks were already in the neighborhood I was not told that there is a cancellation fee if you try to cancel when you are not happy with the service. I was also not informed thats its 4x a year and that you have to pay $187 quarterly. Very deserving and trying to pray on young families. I was lucky I cancelled before the Crevice was provided
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi Silvena,

  Thank you for sharing your experience. We take transparency during the sales process very seriously, and we regret that the details regarding the service plan and cancellation policy were not clearly communicated to you. Its important that all aspects of our service, including pricing and frequency, are fully understood at the time of sign-up.
  
  Were glad to hear that you were able to cancel before any service was provided, but if you have any additional questions or concerns about the process, please feel free to contact us directly at ********************************* We appreciate your feedback and will use it to improve how we communicate with future customers.
  
  Best regards,  
  Customer Feedback Team

• Review fromBrendan S

  Date: 01/25/2024

  Scam! SCAM! Scam! Their smooth talking and well mannered sales people will entice you into purchasing a package, they will awe and amaze you with the guarantees. They also will encourage you to sign quickly and that there is no need to look deeply into the contract they are showing you on their iPad screen, All of what they just did was evil. The service does nothing to stop pests from entering your home, their hours are unreasonable, and their rate is criminal. When I tried to cancel my service, they made me pay $300 to CANCEL. Do not, no matter what you do fall for their lies.   
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We take all customer feedback seriously and are committed to ensuring transparency in our services and contracts.
  
  To address your concerns regarding the service and cancellation process, we encourage you to reach out to our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and working towards a satisfactory resolution.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to address your concerns directly.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSamantha S

  Date: 01/15/2024

  Never look into using this company, you'll regret it. We reached out to this company because we had a terrible fly issue inside our home. The guy on the phone spent so much time repeating himself about what a great deal he was going to give us and kept raving about their services and the deal they were giving and said they would put us down for an appointment to check out our bug issue but prior to I HAD to let them have my credit card on file which I was not comfortable with but they swore up and down they would not charge the card until services were performed at the appointment but we explained that prior to the appointment we would go back to the house one more time to see if the fly issue had gotten better. We messaged the bug guy letting them know not to still come because the fly issue was getting better from the spraying we were doing so not to come. The company still came and performed services which is how they are trying to justify that "we signed and went into the contact" and on top of it, we had family at the house because we weren't there and the bug company sprayed the wrong house, the sprayed the neighbors house and were there for literally like 3 minutes. Then we argued they refund the money but also not to come back because we didn't want them to still come in the first place and the guy was on the phone with me for 10 minutes trying to convince me then to do services as preventative measures and I explained we are not interested at this time and yet they still came back again for a "quarterly" service and charged us again and have ever since argued that we signed into a contract and had services performed so therefore we owe the money and refuse to rectify the situation and have been ******** us ever since for the money that we should never have been charged in the first place. Our bug guy won't answer our calls or messages which I think is very unprofessional and sketchy. Worst experience
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for taking the time to share your experience. We understand how frustrating it can be when communication issues arise, and we take your feedback seriously.
  
  To address your concerns regarding the services provided and the billing process, we encourage you to contact our Customer Feedback Team at ********************************* We are dedicated to investigating your situation and working toward a resolution.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to address your concerns directly.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team