Reviews

Review Details

• Review fromDonald D

  Date: 01/02/2024

  Ecoshield is a scam. They send smooth-talking salespeople around and make promises that they then don't fulfill. They have come out four times to spray and I have seen no reduction in ants, spiders and other pests. What's worse, they now want to charge me $200 to cancel the account. When I signed the 24-month contract, the salesman told me that I could cancel anytime without penalty, but that since I was getting a $200 discount on the service they would bill me $200 unless I completed four services. After I paid for four services, I could cancel without an additional payment, he told me. However, when I tried today to cancel, having paid for four sprayings, they told me they were going to bill me the $200. I explained what the salesman said and they apologized for the confusion but said they would still bill me the $200 and, if I did not pay in 90 days, turn the matter over to a collection agency. Ecoshield is more expensive than comparable services, has not done a good job at my house and now they're threatening me with a collection agency. Stay away from Ecoshield.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your experience with us. We take customer feedback seriously and understand how disappointing it can be when expectations are not met.
  
  To address your concerns regarding the services provided and the cancellation process, we encourage you to reach out to our Customer Feedback Team at ********************************* We are committed to reviewing your situation and ensuring that your concerns are thoroughly investigated.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to work with you toward a resolution.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAdam T

  Date: 12/21/2023

  Very shady business practices. Comes knocking door to door. Offering a discount. Then they go to neighbors and offer them a lower price but tell them not to tell anyone. Then when you go to cancel they up charge you $200 for the so called discount DO NOT USE THEM. I filed a complaint with the BBB. I will be filing legal action against them for shady business practices.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and strive for transparency in our business practices.
  
  To address the specific issues you've raised regarding pricing and cancellation, we encourage you to contact our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to investigate your experience further.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPatrick E

  Date: 10/04/2023

  Absolute scam of a company. Don't provide services for anything they tell you is covered when you sign up and when you try and cancel they don't let you and say you need to pay hundreds of dollars. They then told me my next service would be free and the service after that would be 52$ and then they charged me 190$ for the next service. I called to ask and they said they never put in the notes it was a free service and they can't honor that. Don't use this company.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We take your feedback seriously and understand how frustrating it can be when expectations regarding services and pricing are not met.
  
  To address your concerns regarding the services. We are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to work with you toward a resolution.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMike C

  Date: 10/04/2023

  DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!The salesman completely lied to me offering me a discounted rate for quarterly services. I paid for the initial service, then the office called within one week to schedule another service the following week. I told them I just had the service completed and was told it would be every 3 months. Then he told me the service would cost $100 more than what I was initially offered. I canceled the service over the phone and now I am getting calls constantly that I owe a $200 cancellation fee on the contract.This company is a total bait-and-switch company and even though the local representative lied to my face, their billing department said they would not waive the $200 cancellation charge. STAY AWAY FROM ECOSHIELD!!!!!
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for bringing your experience to our attention. We take customer feedback very seriously and understand the frustration when communication and expectations do not align.
  
  To address your concerns regarding the services provided and the cancellation fee, we encourage you to reach out to our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to work with you toward a resolution.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKristina R

  Date: 09/30/2023

  I wish there was a zero for the review. This agency did not accomplish what they promised and now are seeking payment for their original discount. How is this possible when the promised issue wasnt resolved after 2 two treatments? Yes they are nice, but read reviews after their job.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for sharing your feedback. We understand your frustration when service expectations are not met, and we take your concerns very seriously.

  To address the issues you've experienced and the billing related to the promised services, we encourage you to reach out to our Customer Feedback Team at ********************************* We are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to resolve your issues directly.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCharles D

  Date: 09/19/2023

  They lie about cancelling and mislead about charges. Actually cost more than ortho. Cancelling is a nightmare. Call and get put on hold. Will say call you back, this never happens. if cancel early they go after the $250 supposed discount you received. My account was cancelled by myself. I agreed to pay the $250 on a payment plan. The person I talked to on the phone accepted this. I started paying on Sept 1. $10 a month. Ecoshield changed their minds and now requires $50/mo. Person (*****) I spoke to Sept 17, 2023 continually placed me on hold (5/6 times). Poorly trained is my guess. He read from a script. interrupted me repeatedly. Spoke to himself constantly while trying to get payment to go through. I now owe $190. They will get it in $50 increments. Do not trust these people. They lie/mislead and you can never get through on the phone.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We take customer feedback seriously and understand how frustrating it can be when expectations regarding service and billing are not met.
  
  To address your concerns about the cancellation process and payment arrangements, we encourage you to reach out to our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and ensuring that your concerns are thoroughly investigated.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to resolve your issues directly.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMW W

  Date: 09/18/2023

  SCAM. Believe the redditors. Believe the one-star reviews on ****** and Yelp. We have reported them to the BBB. We are seeking legal action against this company. Refuse to cancel a service which they peddled to us, preying on new homeowners by knocking on our door within days of moving in. Performed only 1/2 the offered service upon initial visit. Despite offering to perform their services inside and outsider our home, they only worked outside our home. When we asked them to return to complete the service, they made us feel like we were inconveniencing them. They also over-sold their services, assuring us they cover rodent control. After discovering a mouse, when we reached out to them, they said the monthly fee doesn't cover rodent control. Do yourself a favor: do not give this company the time of day. They will charge your credit card until you do as we've done and threaten legal action with a letter from a lawyer. I cannot believe businesses like this are allowed to exist in the 21st century.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We take customer feedback seriously and understand your frustration when service expectations are not met.
  
  To address your concerns about the services provided and the difficulties youve encountered, we encourage you to reach out to our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and ensuring that your concerns are thoroughly investigated.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to address your issues directly.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMichelle M.

  Date: 08/22/2023

  I am so disappointed with this service. I have tried to cancelled 3 times, and they continue to try and provide me with what they call a "better solution". Their customer service is horrible and I am always on hold. The third time I had enough as bugs and spiders continue to show up if not more than we have ever had. I even took pictures this time to provide proof. As much as this cost $150 per quarter, I can't believe that they can't even remove spiders. And when they come to provide service, they just show up with a "duster" and walk around the house. I have wasted money on this company. I should have gone with a different service that I did last year. Do not go with this company.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for sharing your feedback. We understand your disappointment regarding the service youve received and the challenges youve faced in trying to cancel.
  
  To address your concerns about the effectiveness of our services and the difficulties in reaching our customer service team, we encourage you to contact our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and working toward a satisfactory resolution.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our services based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMarsha S

  Date: 08/21/2023

  this this business is a scam do not sign anything to let them do anything to your house, if you sign you will be giving them to keep billing you for services, then they will threaten to *** you if try to cancel them and is they do agree to cancel your contract they will charge you to cancell if you pay with a credit card they will simply take our of your credit acct without your knowledge
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your concerns. We take all customer feedback seriously and understand the frustration that can arise from issues related to service agreements and billing.
  
  To address your situation and ensure that your concerns are properly investigated, we encourage you to reach out to our Customer Feedback Team at ********************************* We are dedicated to reviewing your experience and working toward a resolution.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to address your issues directly.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromErnesto D

  Date: 08/19/2023

  Shady scum sales man with their sign now and show you contract later. Gives fake prices and the. Asks not to cancel contract. Dont do business with these theives.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We take customer feedback very seriously and understand how important transparency is in our business practices.
  
  To address your concerns regarding the sales process and the issues youve encountered, we encourage you to reach out to our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to work with you toward a resolution.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team