Reviews

Review Details

• Review fromMagda S.

  Date: 07/15/2022

  Terrible! Beware - they are so far the worst scam I fell for. Misinformation and overcharging, unprofessional. They came to our house on Saturday afternoon and got us into signing a year contract. The story they told didnt play out as promised, and when you want to cancel they charge an arm and leg, on top of ridiculous charges for the mediocre service. Dont fall for it, I wish I googled the company before signing, their opinion is bad almost everywhere.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Magda,

  Thank you for sharing your experience. We're sorry to hear that the service and terms did not meet your expectations. At Ecoshield, we strive to ensure that our service agreements and pricing are clearly explained from the start, and it's concerning that this was not your experience.
  
  We would like the opportunity to review your account and address the concerns you’ve raised, including the charges and cancellation process. Please reach out to us at [email protected] so we can assist you directly and work toward a resolution.
  
  Your feedback is important, and we are committed to improving our service.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSusan L

  Date: 07/13/2022

  After having their services for over 2 years, we continued to have problems with pests. When we tried to cancel the service, the conversation went in circles, with the representative continuing to try to talk us into staying with them. After 3 calls, waiting for a return call, then calling agin, the rep hung up on us. The technicians were fully aware of the issues we were having and we were told the problem was solved, when it clearly wasn't.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Susan,

  Thank you for sharing your experience. We’re sorry to hear that after two years of service, your pest concerns were not fully resolved, and that you encountered difficulties when trying to cancel. This is not the level of service we strive for at Ecoshield, and we understand your frustration with both the unresolved issues and the communication challenges.
  
  We would like to review your account and address the ongoing pest concerns, as well as ensure that your cancellation request is handled properly. Please reach out to us at [email protected] so we can assist you directly and work toward resolving this situation.
  
  Your satisfaction is important to us, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJennifer M

  Date: 07/13/2022

  This company sold service to my 80+ yr old father in law. He's been trying to cancel, but they don't make it easy. I thought it was cancelled, but he's back on the schedule for tomorrow. They want 24 hours notice to reschedule, but don't even give 24 hours notice that they're coming. They're charging $199 per quarter, which is ridiculous, but the fact they make it impossible to cancel service is the real crime.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Jennifer,

  Thank you for bringing this to our attention. We understand your concerns, especially when it comes to making the cancellation process clear and straightforward for your father-in-law. At Ecoshield, we strive to provide a positive experience for all customers, and it’s concerning to hear about the difficulties you’ve faced in trying to cancel the service.
  
  We would like to resolve this situation promptly and ensure that your father-in-law’s account is reviewed and handled appropriately. Please reach out to us at [email protected] so we can assist with the cancellation and address any billing concerns directly.
  
  Your feedback is important, and we are committed to making things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJennifer C

  Date: 07/11/2022

  I was out and out lied to by Eco shield!(We had Aptive before this and that was a waste), so the eco shield guy comes to the door promised me they were reputable. That Id be charged every three months for service and about 15 days after paying the first **** Im getting another ****!! This is such a scam! I tried to talk to someone on the phone and she said I owed another 250 bucks if I quit their service! This is not right. When I signed I made sure they put a special note on my contract so I could get out of their service if something like this occurred they of course lost that contract and have no recollection of it! They are trying to charge me and itll probably affect my credit score because I refuse to pay someone who has to trick people out of their money! How do I get help getting out of this!?!? Im so mad at myself for trusting a door to door sales person! What was I thinking!? My advice to everyone else is DONT DO IT!
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Jennifer,

  Thank you for sharing your experience. We understand your frustration, especially when it comes to billing concerns and the difficulty you've faced in canceling the service. At Ecoshield, we strive to ensure that all service agreements are clear and that any special requests are honored. It’s concerning to hear that the terms you believed were part of your contract were not reflected in your account.
  
  We want to assist you in resolving this matter and reviewing the charges you’re facing. Please reach out to us at [email protected] so we can look into your account and address these issues directly. We are committed to ensuring that your concerns are heard and working toward a fair resolution.
  
  Your feedback is important, and we appreciate the opportunity to make this right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromWilliam N

  Date: 07/06/2022

  This company contacted my 89 year old mother who her alzheimers and talked her into having pest control service done at her condo, which she dosen't need. When I found out they charged her debit account $80 for her first treatment which she isn't even sure happened. I called to have her service canceled and now am being sent an invoice for $250 because she canceled her service. This is a predatory com[pany and should not be trusted!
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi William,

  Thank you for bringing this situation to our attention. We take concerns like yours very seriously, especially when it involves vulnerable individuals. At Ecoshield, we are committed to transparent and ethical business practices, and we understand how distressing this must be for your family.
  
  We would like to investigate this matter further, including the circumstances around the service and the cancellation fee, to work toward a resolution. Please contact us directly at [email protected] so we can assist in resolving this issue for your mother.
  
  Your feedback is important to us, and we are committed to making sure this situation is addressed appropriately.
  
  Sincerely,  
  Customer Feedback Team