Reviews
This profile includes reviews for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
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Review fromColleen r
Date: 02/21/2023
Same CEO as Olive.com- what a shocker. 5 stars for ripping people off. You need a class action lawsuit across the board.Review fromVellecca D
Date: 02/13/2023
I called to cancel my service in which I did not agree to in the first place. The customer service representative was very rude, yelling at me, told me to hush & insisted on me giving him detailed information on my warranty. It is ridiculous a customer service representative cant process a simple cancellation request in a professional manner.
PayLink Direct
Date: 02/23/2023
Hello ********, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 18, 2023, you purchased a vehicle service contract from ********************************* (USAPS). At the time of sale, a down payment of $109.00 was collected directly by USAPS.Furthermore, our records indicate that your vehicle service contract was cancelled on February 13, 2023 before any payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that your account was cancelled per your request. USAPS has also indicated that they are processing a full refund of the down payment of $109.00 via check to you. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromJulie D
Date: 02/01/2023
Our warranty ran out and being that we currently only have one vehicle, we thought it would be a good idea to purchase an extended warranty just in case. Long story short, I finally decided it wasnt worth it and wanted to cancel it. I called 3x the first two times, I was argued with to the point that I hung up and they did nothing. The third time, I was argued with for a full hour, during this time I was called names, put on hold, degraded, and just yelled at. He refused to cancel my policy until he finally got sick of arguing with me. Finally he cancelled it and said, congrats, youve successfully thrown away a grand, any questions? If they fight this hard for me to not cancel, how hard you think theyll fight to not have to pay when I actually do have a claim? It shouldnt have been that difficult to cancel. They shouldnt have been childish by calling me names and degrading me. Im glad I cancelled. Also, if you need to cancel, theres instructions in the back of your booklet.PayLink Direct
Date: 02/06/2023
Hello Julie, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on February 28, 2022, you purchased a vehicle service contract from US Automotive Protection Services (“USAPS”). Furthermore, our records indicate that your vehicle service contract was cancelled on January 23, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that your coverage was cancelled when you spoke to their agent. Per USAPS, an email was to you with the cancellation form to fill out, which is needed to calculate any refund that may be due to you. USAPS has indicated that they are not yet in receipt of your cancellation paperwork. For any further questions, please contact USAPS directly at (888)503-0724 for assistance. Thank you.Review fromMari L
Date: 01/18/2023
If there were negative stars this is what I would give this shady, fraudulent, illegal company. I am contacting the **** Attorney General and I will be proceeding with legal actions.PayLink Direct
Date: 01/26/2023
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your daughter-in-laws vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that your daughter-in-law purchased a vehicle service contract from ********************** **** (USAPS). In response to your review and emails, PayLink has removed the auto-debit payment method on file for your daughter-in-laws account. Furthermore, our records indicate that your daughter-in-laws vehicle service contract was cancelled on January 24, 2023. Accordingly, no further payments have been or will be collected from her by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that they cancelled your daughter-in-laws policy and issued a refund of $386.16 to her address on file. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromJean S
Date: 01/14/2023
Hopefully karma will catch up to companies that prey on the elderly. My 86 year old mother thought she had to pay this official looking bill for her ****** after getting out of another service contract from car shield. Leave these poor vulnerable people alone! Obviously since we have taken over her finances, her $149.42 monthly bill will not be paid. The website to cancel is a joke and the lack of people to answer the phone was not a surprise.PayLink Direct
Date: 01/19/2023
Hello ****, Thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your mothers vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on December 17, 2022, your mother purchased a vehicle service contract from Endurance Direct (Endurance). Furthermore, our records indicate that your mothers vehicle service contract was cancelled on January 18, 2023 before any payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Endurance. It is our understanding from Endurance that they cancelled your mothers policy and that a full refund of the down payment is being processed, which will be issued via check. For any further questions, please contact Endurance directly at ************ for assistance. Thank you.Review fromAustin W.
Date: 01/11/2023
Just paid second to last payment. I had a sudden issue with my transmission which is why I had started a coverage plan with them in the first place. The total was around $1800 which is 1/3 of what I've paid for coverage. When the autoshop contacted them they turned down helping with anything. The company is a scam that will find any way to turn down assistance but will happily take your money.PayLink Direct
Date: 01/12/2023
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, the approval of claims, or anything else related to the vehicle or home service contract itself. Our records indicate that on January 9, 2021, you purchased a vehicle service contract from ********************************* (USAPS), a third-party marketer selling vehicle service contracts on behalf of ******************** (Royal). Furthermore, our records indicate your policy is still active in our system.In an attempt to further assist you, PayLink forwarded the contents of your review to Royal, the company that reviews and approves all valid claims. It is our understanding from Royal that *********** facility indicated that a transmission oil cooler and engine oil filter adapter were needed for the repair. Per Royal, neither of these components are covered parts under your policy; therefore, the claim was not started. For any further questions regarding your claim, please contact Royal directly at ************* for assistance. For other inquiries, please contact USAPS directly at *************. Thank you.Review fromKelly E
Date: 12/21/2022
My 83 year old mother's bank account is being charged for a 3200$ vehicle protection plan. She does not even drive! I have sent messages through your customer service email to no avail...Biggest scam ever!PayLink Direct
Date: 01/04/2023
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your mothers vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on December 21, 2021, you contacted PayLink via email regarding your mothers vehicle service contract with ************************ a third party marketer selling vehicle service contracts on behalf of ****** ************** Services (******). The PayLink agent advised you that since you were not an account holder for the policy, we needed either a copy of the ***** of ******** paperwork for your mother or to receive verbal authorization from your mother prior to providing account information or making changes to her account. This was PayLinks only contact with you or your mother prior to this review. In an attempt to further assist you, PayLink forwarded the contents of your review to ******. It is our understanding from ****** that they have been attempting to contact your mother regarding her policy but have been unable to reach her. For any further questions, please contact ****** directly at ************* for assistance. Thank you.Review fromBeth Richardson
Date: 12/01/2022
I have insurance through a different insurance company also my insurance payment is taken out of my checking account every month I did not authorize any transactions to be withdrawn from my money network card these transactions have been taken out from 3-11-22 4-2-22 ***** 7-1-22. 8-6-22 9-1-22 10-3-22 11-1-22 ***** the amount taken out every month has been ****** of which I did NOT authorize I need all of my money back immediatelyPayLink Direct
Date: 12/08/2022
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself.Our records indicate that on January 26, 2022, you purchased a vehicle service contract from ******************** (True Auto). Furthermore, our records indicate that your vehicle service contract is still active in our system. In an attempt to further assist you, PayLink forwarded the contents of your review to True Auto. It is our understanding from True Auto that they spoke to you on December 1, 2022. Per True Auto, they explained that you had purchased a vehicle service contract from their office, went over the coverage terms of your policy, and sent you a copy of your policy booklet as well as a purchase receipt for the down payment collected via email. True Auto has indicated that you did not elect to cancel your policy at that time. For any further questions, please contact True Auto directly at ************* for assistance. Thank you.Review fromAnnaRose B
Date: 11/30/2022
I was reconciling my bank account, and You have been billing me ****** since 12/30/2021 I do not remember signing up for anything and I believe this to be a scam. I have auto insurance through Allstate. I do own a home, but do not think this is the insurance for my home. I did not remember signing up for this or giving them my payment information. What is this for and why am I being charged monthlyPayLink Direct
Date: 12/05/2022
Hello ********, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on November 29, 2021, you purchased a home service contract from Like New Home Warranty (Like New Home). Furthermore, our records indicate that your home service contract is still active in our system. In an attempt to further assist you, PayLink forwarded the contents of your review to Like New Home. It is our understanding from Like New Home that you called their office on November 29, 2021 to purchase coverage for your home after receiving a mailer. Per Like New Home, they explained what was covered under the terms of the policy as well as the coverage term and monthly payment amount for the policy. Furthermore, per Like New Home, you provided billing information, home information, and your email address for your policy. Like New Home has indicated that your policy documents were sent to your email on November 29, 2021 and that they have not been in contact with you since you purchased your coverage. If you wish to cancel your coverage or have any further questions, please contact Like New Home directly at ************* for assistance. Thank you.Review fromAmy A
Date: 11/17/2022
^ Ditto what everyone else is saying. Noticed I was being billed monthly through Paylink for the "Auto Repair Network" for vehicle service coverage, which is already included in what I pay monthly to my dealership. I did not remember signing up for this or giving them my payment information, and I called requesting to see my signed contract. The contract they sent me did not have an electronic signature. Then they asked if I wanted to hear to the recording of the phone call where I signed up, so I said yes. All they could play for me was the clip of me giving the representative information about my vehicle like mileage, dealership I got it from, etc. I asked repeatedly to hear the clip of me giving them my credit card number, something I would never do over the phone, and of course the clip was "archived" and they needed to contact the "accountant" to find it. I was like...sir...how do you have this random clip of me talking to an agent, but not the actual clip of me signing up for this service or giving you my payment info? So obviously a scam and not a very intelligently orchestrated one either. I get PayLink isn't the one charging me but they are working with illegitimate companies who are not BBB accredited-- just check out the Auto Repair Network page on this website. Paylink does also not let you cancel payments or even edit your payment or personal information 'without approval'. I do not need a response from the company. I know all I need to know now.PayLink Direct
Date: 11/21/2022
Hello ***, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on August 12, 2021, you purchased a vehicle service contract from Auto Repair Network (ARN). Furthermore, our records indicate that your vehicle service contract was cancelled on November 16, 2022. Accordingly, no further payments have been or will be collected from you by PayLink.In an attempt to further assist you, PayLink forwarded the contents of your review to ARN. It is our understanding from ARN that they cancelled your contract when you called their office on November 16, 2022. Per ARN, they issued a refund to you via check on November 18, 2022 in the amount of $2,240.36. For any further questions, please contact APN directly at ************* for assistance. Thank you.
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