Reviews
This profile includes reviews for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
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Review fromSamir P
Date: 09/30/2023
This is nothing but a scam. I contacted immediately my extended car warranty and confirmed to me that I don't have anything past due, checked my bank account and indeed *********************** is up-to-date. This company is sending emails and postal letters saying I have payments that is already past due. So, don't fall into this non-sense making payments to them.
PayLink Direct
Date: 10/11/2023
Hello *****, thank you for bringing your situation to our attention. PayLink is now the servicer for your vehicle service contracts payment plan. As the servicer, going forward we will be handling the processing of the monthly payments for your policy. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on June 24, 2022, you purchased a vehicle service contract from ************** (PMC). On September 22, 2023, PayLink issued a letter to you via email that our office would now be processing the monthly payments on your policy. Due to a timing error, PMC had not yet notified PayLink that your September payment had been paid. As a result, a past due notice was issued to your address on file when PayLink was unable to collect the September payment. PayLink has updated its records to prevent you from receiving future notices regarding this payment. We will follow up with you regarding future billing for your policy and your preferred communication preferences. For any further questions, please contact PayLink directly at ************* for assistance. Thank you.Review fromSherrie F
Date: 09/28/2023
Scam! They keep emailing me and sending me invoices for **************, even though the bill has been paid in full. I called PMC and they said many customers have been calling them with the same problem. Everyone just beware this place is a scam. Wish I could give them 0 stars.PayLink Direct
Date: 10/09/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is now the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, going forward we will be handling the processing of the monthly payments for your policy. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on August 21, 2021, you purchased a vehicle service contract from ************** (PMC). On September 18, 2023, PayLink issued a letter to you via email that our office would now be processing the monthly payments for your policy. Due to a timing error, PMC had not yet notified PayLink that your September payment had been paid. As a result, a past due notice was issued to your address on file when PayLink was unable to collect the payment. PayLink has updated its records to prevent you from receiving future notices regarding this payment. We will follow up with you regarding future billing for your policy and your preferred communication preferences. For any further questions, please contact PayLink directly at ************* for assistance. Thank you.Review fromLukw K
Date: 08/04/2023
I have been scammed a month worth of Paylink direct they took 160$ from me and conned their way into letting me buy from them: I bought a brand new 2022 gmc and they called through a. Third party and now my bank has flagged it as a scam and I want my money back I done spentPayLink Direct
Date: 08/11/2023
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on April 19, 2023, you purchased a vehicle service contract from ************************************ LLC (Nationwide). Furthermore, our records indicate that your vehicle service contract was cancelled on August 8, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Nationwide. It is our understanding from Nationwide that they have cancelled your policy and are in the process of issuing a refund to you. For any further questions, please contact Nationwide directly at ************* for assistance. Thank you.Review fromClayton D
Date: 08/03/2023
I have purchase and paid a year and was told I'm getting refund ,and nothing as of today is been three month's!! What is going on??PayLink Direct
Date: 08/09/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself.Our records indicate that on September 6, 2022, you purchased a vehicle service contract from ********************************* LLC (USAPS). Furthermore, our records indicate that your vehicle service contract was cancelled on June 2, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that a refund had not been issued to you because their office had not received the odometer statement for your vehicle. Per USAPS, they issued a refund via check to you on August 7, 2023 in the amount of $963.11. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromPatricia C
Date: 07/06/2023
How and who do I contact to get service payment for repair of my vehicle?PayLink Direct
Date: 07/12/2023
Hello ********, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. For questions regarding claims or repairs to your vehicle, please contact the coverage administrator of your vehicle service policy, ****** ************** Services (******). ****** can be reached directly at *************. You may also reach out to the insurer of your policy, *************************************** (***************). *************** can be reached directly at *************.Review fromVincent L
Date: 06/25/2023
Did not fix the transmission of my ****************************** on the hook for over 2 thousand dollars Also after I canceled my policy they continued to bill me for services not rendered I would not recommend this company *************************************PayLink Direct
Date: 06/28/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 23, 2023, you purchased a vehicle service contract from *****************************, a third-party dealership selling vehicle service contracts on behalf of First Extended SVC Corp (First Extended). Furthermore, our records indicate that your April payment was refunded back to your card on file on May 9, 2023. Since no further payments were received or collected, your vehicle service contract was cancelled on June 2, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections. For any further questions regarding the claim determination, please contact First Extended directly at ************* for assistance. Thank you.Review fromEduardo G
Date: 05/03/2023
Signed up about a year ago, 14 withdraws and still unclear what it covers! I DEMAND A FULL REFUND FOR BEING MALICIOUSLY DECEIVEDPayLink Direct
Date: 05/08/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 31, 2022, you purchased a vehicle service contract from ********************************* (USAPS). In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that they contacted you in response to this review and explained your policy coverage, the number of payments made as well as payments remaining, and provided a copy of your policy booklet to you. Per USAPS, you have elected to keep your policy active. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromVanessa P
Date: 05/03/2023
Son un grupo de engaadores y pillos. Se valen de la necesidad de los mas desventajados. LLevo mas de seis meses pagando una "poliza" de la cual no tengo ninguna informacion para procesar una reclamacion. Cuando por fin me muevo para cancelarla una antiptica empleada me atiende y no me quier dar la informacion para poder cancelar la cuenta. Y es ah que me entero que PayLinK Direct es solo la cara *** engao porque es otra compaia la que maneja los pagos. Cuando llamo a la todavia MAS GROSERA compaia (que no se su nombre) Se niegan a cancelar los pagos hasta que les envie una "carta de Cancelacion". Como si furan una compaia seria y respetable que no se vale de engaos para conseguir victimas. Yo no firme ninguna poliza con ustedes. Lo que realmente buscan detras de esto es hacer mas DIFICIL el proceso de cancelacion. Una vez confirman mi identidad, TIENEN QUE "CANCELAR", PUNTO. No mas excusas y no les voy a permitir que me sigan ROBANDO dinero.(If you want to know what I really said TRANSLATE IT) You are a bunch of deceivers. They use the need of the most disadvantaged. When I finally move to cancel it, an unpleasant employee attends my call and don't to give me the information that I need, in order to cancel. I find out that PayLinK Direct is just the face of the deception because my agreement was NOT with them. And I have to call the even RUDEEST Company (that I don't know the name) to "cancel". I was that they will not cancel the payments if I don't send them a "Cancellation letter". As if they were a serious and respectable company that does not use tricks to get victims. What they really seek behind this is to make the cancellation process more DIFFICULT. Know that I did not MAKE any contract with you. I just authorized a transaction trusting in your goodwill. And you ARE NOT THE ***** OF MY BANK CARD INFORMATION. I want to "CANCEL" end of subject. I don't want to see any other charges at my account.PayLink Direct
Date: 05/15/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on November 7, 2022, you purchased a vehicle service contract from Interstate Auto Protection, a third-party marketer selling policies on behalf of ****** ****************** (******). Subsequently, our records indicate you contacted PayLink on May 3, 2023 to cancel your policy. Billing was suspended at that time, and you were referred to ****** to complete the cancellation process. Furthermore, our records indicate that your vehicle service contract was cancelled on May 3, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. For any further questions, please contact ****** directly at ************ for assistance. Thank you.Review fromBrian T
Date: 04/07/2023
I shouldve done me research before dealing with these people a $3140 mistake never againPayLink Direct
Date: 04/27/2023
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on April 8, 2021, you purchased a vehicle service contract from *** Auto Protection, a third-party marketer selling vehicle service contracts on behalf of ****** *************************** (******). In an attempt to further assist you, PayLink forwarded the contents of your review to ******. It is our understanding from ****** that they have been attempting to contact you regarding your policy but have been unable to reach you. ****** requests that you contact them directly at ************* for assistance. Thank you.Review fromJulia H
Date: 03/14/2023
My mother was fooled into a fake service plan, which never even sent her an agreement so she had no account number or any valid information. This company, PayLink, has been charging her $123 for the past 3 months. I called them to demand they cancel her account and stop charging her credit card, and the company rep said she couldn't help me as we have to cancel through the company that sold the contract. It's a vicious circle and my mother was victimized by these scammers who prey on the elderly.PayLink Direct
Date: 03/27/2023
****************, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your mothers vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on October 12, 2022, your mother purchased a vehicle service contract from Endurance Direct (Endurance). Furthermore, our records indicate that chargebacks were filed for the four (4) payments collected. Since no further payments were made or collected, your mothers vehicle service contract was cancelled on March 15, 2023. Accordingly, no further payments have been or will be collected from her by PayLink. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to outside collections.In an attempt to further assist you, PayLink forwarded the contents of your review to Endurance. It is our understanding from Endurance that that have been attempting to contact you regarding your review but have been unable to reach you. For any further questions, please contact Endurance directly at ************* for assistance. Thank you.
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