Reviews
This profile includes reviews for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 51 Customer Reviews
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Review fromLily W
Date: 09/06/2022
Paylink, which supports Sky **** Protection, sent me a letter in the mail shortly after I purchased my car, and in my belief, had the direct, malicious intention to make me believe my dealership had already started the insurance process with them, and that I would have to finalize the deal with Paylink/Sky **** Protection to be insured. I had never received communication from then before or requested information from them before purchasing my car. From reading other comments within the ****************************, it appears other individuals have had the same experience--being led on to believe PayLink/Sky **** Protection was an extension of the paperwork completed at a dealership. Upon calling Skylink's customer service and indicating I would like my account cancelled, the representative was aggressive and rude, and would not directly cancel my account and wanted to read me the benefits of continuing my account, even when I asked him not to. He said it was "unprecedented" that someone would close down their account and lose 2 months worth of payment, and when he finally did cancel my account, said he would as he "couldn't get a word in edgewise," spat out a confirmation number and hung up on me. I believe these were all tactics used to not get me to cancel my account.
PayLink Direct
Date: 09/13/2022
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on June 21, 2022, you purchased a vehicle service contract from Sky **** Protection (Sky ****). Furthermore, our records indicate that your vehicle service contract was cancelled on September 6, 2022. Accordingly, no further payments have been or will be collected from you by PayLink.In an attempt to assist you, PayLink forwarded the contents of your review to Sky ****. Sky **** has indicated that they have attempted to contact you in response to this review but they have not been able to reach you. Per Sky ****, their offer letter states it is an advertisement to obtain coverage; it does not mention any dealer or pre-existing policy the offeree may have. Per Sky ****, when you contacted them to purchase your policy, their agent advised you that you already had a factory coverage and that their policy would be to activate a 5-year ******* mile extended coverage. Sky **** has also indicated that you called them after the purchase of the policy to ask questions regarding your coverage, and then called again to cancel your policy. Per Sky ****, you were advised that your policy could be cancelled at any time and that you had a 30-day review period in which you could make a decision regarding your coverage.It is also our understanding from Sky **** that as a courtesy, they are in the process of issuing a full refund in the amount of $569.37 to you.For any questions regarding the sale of the service contract or cancellation of the service contract, please contact Sky **** at ************* for assistance. Thank you.
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