Reviews
This profile includes reviews for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
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Review fromLily W
Date: 09/06/2022
Paylink, which supports Sky **** Protection, sent me a letter in the mail shortly after I purchased my car, and in my belief, had the direct, malicious intention to make me believe my dealership had already started the insurance process with them, and that I would have to finalize the deal with Paylink/Sky **** Protection to be insured. I had never received communication from then before or requested information from them before purchasing my car. From reading other comments within the ****************************, it appears other individuals have had the same experience--being led on to believe PayLink/Sky **** Protection was an extension of the paperwork completed at a dealership. Upon calling Skylink's customer service and indicating I would like my account cancelled, the representative was aggressive and rude, and would not directly cancel my account and wanted to read me the benefits of continuing my account, even when I asked him not to. He said it was "unprecedented" that someone would close down their account and lose 2 months worth of payment, and when he finally did cancel my account, said he would as he "couldn't get a word in edgewise," spat out a confirmation number and hung up on me. I believe these were all tactics used to not get me to cancel my account.
PayLink Direct
Date: 09/13/2022
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on June 21, 2022, you purchased a vehicle service contract from Sky **** Protection (Sky ****). Furthermore, our records indicate that your vehicle service contract was cancelled on September 6, 2022. Accordingly, no further payments have been or will be collected from you by PayLink.In an attempt to assist you, PayLink forwarded the contents of your review to Sky ****. Sky **** has indicated that they have attempted to contact you in response to this review but they have not been able to reach you. Per Sky ****, their offer letter states it is an advertisement to obtain coverage; it does not mention any dealer or pre-existing policy the offeree may have. Per Sky ****, when you contacted them to purchase your policy, their agent advised you that you already had a factory coverage and that their policy would be to activate a 5-year ******* mile extended coverage. Sky **** has also indicated that you called them after the purchase of the policy to ask questions regarding your coverage, and then called again to cancel your policy. Per Sky ****, you were advised that your policy could be cancelled at any time and that you had a 30-day review period in which you could make a decision regarding your coverage.It is also our understanding from Sky **** that as a courtesy, they are in the process of issuing a full refund in the amount of $569.37 to you.For any questions regarding the sale of the service contract or cancellation of the service contract, please contact Sky **** at ************* for assistance. Thank you.Review fromAlex P
Date: 08/29/2022
******* me into believing they were my actual extended warranty company. Had to cancel credit card for no further charges. Came here to see several other people in the same situation as me. Truly despicable business practice.PayLink Direct
Date: 09/01/2022
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself.Our records indicate that on August 19, 2022, you purchased a vehicle service contract from Sky **** Protection (Sky ****). Furthermore, our records indicate that your vehicle service contract was cancelled on August 31, 2022 before any monthly payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Sky ****. It is our understanding from Sky **** that they spoke to you on August 31, 2022 regarding this review and that you indicated there was a misunderstanding regarding the need to purchase the policy. Per Sky ****, you charged back the down payment of $229.70 to your Mastercard ending in ****, which Sky **** does not plan to contest. Sky **** has indicated that if there are any issues with the chargeback, they will follow up with you to ensure you receive your full refund. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact Sky **** directly at ************ for assistance. Thank you.Review fromDavid P
Date: 08/11/2022
We dont remember signing up with them and when we called to cancel, they kept asking why and offered a lower rate. We kept repeating that we wanted to cancel, but they kept talking and talking, wouldnt let us talk. They kept trying to make us keep the policy, we kept repeating to cancel. Finally they canceled after being on the phone for 15 minutes.PayLink Direct
Date: 08/16/2022
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 12, 2022, you purchased a vehicle service contract from ********************************* (USAPS). Furthermore, our records indicate that your vehicle service contract was cancelled on August 11, 2022. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that your policy is cancelled and that on August 15, 2022 they issued a refund via check #**** in the amount of $679.01. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact USAPS directly at ************* for assistance. Thank you.Review fromAlbert B
Date: 08/08/2022
I have paid my premium for over a year and have never received documentation which would detail my coverage. Also when I attempted to file a claim I was unable to get any assistance from paylink. Though I have lost money for over a year, I now want to cancel this agreement which appears to be one sided.PayLink Direct
Date: 08/15/2022
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself.Our records indicate that on June 22, 2021, you purchased a vehicle service contract from Auto Repair Network (ARN).Furthermore, our records indicate that your vehicle service contract was cancelled on August 12, 2022. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to ARN. It is our understanding from ARN that they apologize for any issues you might have had filing a claim. All of **** claims are processed by *************************, the administrator and company that approves and denies claims. ARN has also indicated that they issued copies of your policy to the address on file on June 29, 2021 and August 13, 2022. Per ARN, they also sent copies of your policy via email on June 2022, 2021 and August 8, 2022.ARN has indicated that they have attempted to contact you in response to this review but have been unable to reach you. It is our understanding from ARN that they have cancelled your policy and are in the process of issuing a refund to you. Per ARN, the refund will be mailed via check to the address on file within the next **** business days.For any questions regarding the sale of the service contract or cancellation of the service contract, please contact ARN directly at ************* for assistance. Thank you.Review fromBugwu A
Date: 08/06/2022
I am victim of this company . They have been billing me monthly since last year . They have been taking $231.07 from my account every month. I still have not been informed what this plan covers . No communication from this company . They tricked me into believing that the previous owner of my car was on a service plan with them . They even forget that they are already billing me and they send me letters like they did before claiming final notice that my vehicle will lose coverage . Over $1,617 has been deducted from my credit card . I must get to the bottom of this.PayLink Direct
Date: 08/12/2022
Hello Bugwu, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 31, 2022, you purchased a vehicle service contract from VSC ****** Services (VSC ******). On February 2, 2022, PayLink issued a welcome letter for your policy to your address on file. This was the only contact PayLink had with you prior to your review. Please note that billing was placed on hold while investigating your complaint. In an attempt to further assist you, PayLink forwarded the contents of your review to VSC ******. It is our understanding from VSC ****** that the only contact they had with you occurred when you purchased your policy on January 31, 2022. Per VSC ******, you indicated you planned on keeping your vehicle for 1-2 years, monthly payments were set up to be automatically debited from your **** card, and a welcome email was sent to you at ***************** VSC ****** has indicated that they have tried to contact you in response to your review but have been unable to reach you. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact VSC ****** Services directly at ************* for assistance. Thank you.Review fromAspyn J
Date: 08/04/2022
Very combative, argumentative, and unprofessional. Called and asked to cancel my services, and instead they kept trying to bully me into keeping the policy going. After I continued to tell them I didnt want nor need it anymore, the lady I talked to says since you dont want to answer my questions I wont answer yours and tells me I can sit on hold . I hang up call back and its the same process. Ive contacted my lawyer to help because its a waste of time trying to ask on your own .PayLink Direct
Date: 08/15/2022
Hello Aspyn, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on March 23, 2022, you purchased a vehicle service contract from ********************************* (USAPS). Furthermore, our records indicate that your vehicle service contract was cancelled on August 12, 2022. Accordingly, no further payments have been or will be collected from you by PayLink.In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that your policy has been cancelled and that they issued a refund via check #**** on August 12, 2022 in the amount of $381.85. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact USAPS directly at ************* for assistance. Thank you.Review fromElizabeth B
Date: 08/04/2022
I have been paying this for months. I have never received policy paperwork. This was offered as an extended warranty continuation policy and was never explained other than it would be like the manufacturers warranty. The amount of $162 a month is high and the additional fees for putting this policy in place were not disclosed. Be very careful!PayLink Direct
Date: 08/23/2022
Hello *********, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on August 25, 2021, you purchased a vehicle service contract from Automotive Product Consultants (APC). Furthermore, our records indicate that your vehicle service contract is still current in our system. In an attempt to further assist you, PayLink forwarded the contents of your review to APC. It is our understanding from APC that they sent your policy documents to you by **** mail and via email. It is also our understanding from APC that they attempted to call you at the phone number on file in response to your review. Per APC, they have been unable to reach you. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact APC directly at ************* for assistance. Thank you.Review fromTanner M
Date: 07/22/2022
I want to cancel this. I thought I needed it but after consultation with my insurance and dealership, I have found this is a scam I cannot afford. **************** garbage tactics..PayLink Direct
Date: 07/28/2022
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on April 5, 2022, you purchased a vehicle service contract from US ****************************** LLC (USAPS). Furthermore, our records indicate that your vehicle service contract has not yet been cancelled in our system. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that they last spoke to you on July 18, 2022 when you made a payment. USAPS has been trying to get in contact with but have been unable to reach you. USAPS requests that you call them so that they can assist you with your inquiry. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromMichelle V
Date: 07/07/2022
SCAM! I am in ********. The company says it's based in *******. I have been charged $162/ month for OVER A YEAR. never received a brochure detailing what I was covered for. It was supposed to cover my car if anyone happened to it. My car is new. Never received any confirmation of payment, never received any emails/ letters with their address on it. PLEASE BE AWARE. I don't want this to happen to anybody else. They scammed over $2,000 out of mePayLink Direct
Date: 07/14/2022
Hello ********* thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on February 25, 2021, you purchased a vehicle service contract from Sky **** Protection (Sky ****). Furthermore, our records indicate that your vehicle service contract was cancelled on July 6, 2022. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Sky ****. It is our understanding from Sky **** that that you called their office to cancel your contract on July 6, 2022. Sky **** indicated that they spoke to you on July 8, 2022 to inform you that you needed to submit a notarized odometer reading for your vehicle so that they could issue any refunds that were due to you. Sky **** has also indicated that the policy booklet containing your contract was delivered to your address on file on March 5, 2021 and that they were unaware that you never received your booklet until you informed them on July 8, 2022. Sky **** has indicated that you have charged back the last four (4) payments that you paid towards your contract. Per Sky ****, if you submit your notarized odometer reading documents, they will happily issue the remaining balance of your pro-rated refund. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact Sky **** directly at ************* for assistance. Thank you.Review fromErik A
Date: 07/02/2022
Company sales reps **** on the elderly. Once you discover what they doing and go to cancel, the sweet demeanor changes to immediate unprofessionalism, nasty attitudes, and interrogation-like tactics. If you have to deal with them, take my advice, record the call. Then afterwards, once the cancellation is complete, make them send you proof, then contact the bank to make sure they dont charge your account.PayLink Direct
Date: 08/05/2022
Hello ********************, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your fathers home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on January 5, 2022, your father purchased a home service contract from 4Ever Home. Furthermore, our records indicate that your fathers home service contract was cancelled on July 1, 2022. Accordingly, no further payments have been or will be collected from your father by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to 4Ever Home. It is our understanding from 4Ever Home that they issued a refund via check # **** on July 22, 2022 in the amount of $276.73. For any further questions, please contact 4Ever4 Home directly at ************* for assistance. Thank you.
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