Reviews
This profile includes reviews for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
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Review fromJ. B.
Date: 10/17/2022
Signed up, was told it was $100 application fee and they would send me warranty documentation to look over before singing up for the plan. Two weeks passed, no paperwork arrived. Called them, they were rude and told me it takes longer than I had waited. (two weeks to mail paperwork?) I got an email that I had approved and signed up for the warranty service. "We will begin processing your payments on 10/28/2022 from the payment account listed below:Payment method: **** Last 4 digits: XXXX"I immediately called them and they argued and yelled at me on the phone that this is how it works. I explained that I was not comfortable entering a two year contract without having seen the terms of the warranty. After arguing back and forth, I demanded they cancel. They had to email me a number and then I had to call them back. What a nightmare.
PayLink Direct
Date: 10/27/2022
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on September 28, 2022, you purchased a vehicle service contract from *************** Services LLC, a third party marketer selling vehicle service contracts on behalf of ****** ************** Services (******). Furthermore, our records indicate that your vehicle service contract was cancelled on October 18, 2022 before any monthly payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to ******. It is our understanding from ****** that they issued a full refund of the down payment of $100.00 to your credit card on file. For any further questions, please contact ****** directly at ************* for assistance. Thank you.Review frommathew w
Date: 10/08/2022
We were scammed believing we were renewing our home warranty that was included with the home purchase. We also were told the down-payment was the ****** not the monthly payment because that was a specific question asked. Now they took 181 out of our account which was never an amount discussed. I want my money back. How do I get a refund and cancel my account?PayLink Direct
Date: 10/18/2022
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself.Our records indicate that on August 18, 2022, you purchased a home service contract from Like New Home Warranty (Like New Home). Furthermore, our records indicate that your home service contract was cancelled on October 11, 2022. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Like New Home. It is our understanding from Like New Home that they processed a refund of the down payment of $135.00 to your credit card on file on October 11, 2022. Additionally, a refund of the $181.00 payment collected for your policy was credited to your credit card on file on October 10, 2022. Therefore, a full and total refund of $316.00 has been issued to you. For any further questions, please contact Like New Home directly at ************* for assistance. Thank you.Review fromDebbi F
Date: 10/05/2022
You have been billing me seams like forever. I have contacted my dealership, I think this needs to be turned over to the lawyer. Endurance is a SCAM. NOT HAPPY. Your rating is no stars. Dealerships that sell this to there customers are not interested in keeping the customers happy. Just the bottom line more money in their pocketPayLink Direct
Date: 10/17/2022
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 4, 2022 you purchased a vehicle service contract from *********************** (******). Please note, we do not have a record of a policy in our system for you with Endurance. Furthermore, our records indicate that your vehicle service contract was cancelled on October 7, 2022. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to ******. It is our understanding from ****** that they spoke to you and that you elected to cancel your policy on October 7, 2022. Per ******, they ask that you submit a cancellation form to their office so that they can calculate any refunds due to you.For any further questions, please contact ****** directly at ************* for assistance. Thank you.Review fromChardyiel B
Date: 09/23/2022
I do not have car insurance with this company but they charged me for coverage. I had home coverage with a company that used paylink that company was a scam I disputed and now paylink is charge the same amount but as vehicle coverage I have never switched car insurancesPayLink Direct
Date: 10/07/2022
Hello ****************, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contracts. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contracts themselves.Our records indicate that on October 23, 2021, you purchased a home service contract from ********************* (American Home). Subsequently, our records indicate that on August 24, 2022, you purchased an additional home service contract from Like New Home Warranty (Like New Home).On September 16, 2022, PayLink issued a duplicate coverage notification to your address on file. Please note, we do not have a record of you having coverage for your vehicle in our system. In an attempt to further assist you, PayLink forwarded the contents of your review to American Home. It is our understanding from American Home that they have processed and paid several claims to you under your policy. American Home has also indicated that they do not sell or market vehicle service contracts. In an attempt to further assist you, PayLink forwarded the contents of your review to Like New Home. As of today, PayLink has yet to receive a response from Like New Home. For any further questions, please contact American Home at ************* or Like New Home at ************* for assistance. Thank you.Review fromCody I
Date: 09/22/2022
THE EXACT SAME ISSUE! I purchased an extended warranty through Vroom (online car dealer) on 5/12/22. On 6/11/22, I ended up trading that vehicle in for a new car. On 6/14, I emailed all the necessary documentation to cancel the contract--and because it was less than 30 days, was due a full refund (including Down Payment of $238.30). It is now September, and I've noticed 4 withdraws of $61.28. They never cancelled my contract. I have the email confirming the cancellation from SG Direct (contract administrator). When I call PayLink, they claim they do not issue refunds as the money isn't paid to them. Yet I have CC statements and transaction numbers that clearly show it is. I've now been on hold for over 45 minutes, have spent over 15 hours invested into this, and all they want to do is point fingers at another company (they still say the account is not closed on their end). They owe me over $400 in refunds. This is a total scam.PayLink Direct
Date: 10/03/2022
Hello ****, thank you for bringing your situation to our attention.PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on May 14, 2022, you purchased a vehicle service contract from SG Direct **** (SG Direct). Furthermore, our records indicate that your vehicle service contract was cancelled on September 23, 2022. Accordingly, no further payments have been or will be collected from you by PayLink. Our records also indicate that chargeback disputes were filed on September 19, 2022 for the June, July, August, and September 2022 payments of $61.28 each, for a total of $245.12. Furthermore, a refund of the down payment of $238.30 was issued on September 23, 2022 to your credit card on file. Therefore, your full and total refund amount is $483.42. For any further questions, please contact SG Direct directly at ************* for assistance. Thank you.Review fromNathan V
Date: 09/11/2022
This company tricked my wife into believing she needed to pay an activation fee for the warranty we purchased for our new vehicle. I don't know how they got our information related to the vehicle purchase. When she paid the amount, they put her on an automatic payment plan for a new warranty, totaling several thousand dollars.PayLink Direct
Date: 10/07/2022
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself.Our records indicate that on August 26, 2022, you purchased a vehicle service contract from Sky **** Protection (Sky ****). Furthermore, our records indicate that your vehicle service contract was cancelled on September 16, 2022 before any monthly payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Sky ****. It is our understanding from Sky **** that they have attempted to reach out to you in response to your review but have been unable to reach you. It is also our understanding from Sky **** that they have cancelled your policy and issued a full refund of the down payment of $218.00 to your credit card on file. For any further questions, please contact Sky **** directly at ************* for assistance. Thank you.Review fromEric E
Date: 09/11/2022
They are a Scam and I reported them. I called my dealer, and found they DO NOT USE Endurance PayLink Insurance.!!!!!!!PayLink Direct
Date: 10/03/2022
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on August 5, 2022, you purchased a vehicle service contract from Endurance Direct (Endurance). Furthermore, our records indicate that your vehicle service contract was cancelled on September 19, 2022 before any payments were collected by PayLink.In an attempt to further assist you, PayLink forwarded the contents of your review to Endurance. It is our understanding from Endurance that they issued a full refund of the down payment of $138.00 to your credit card on file with their office. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact Endurance directly at ************* for assistance. Thank you.Review fromKrystal C
Date: 09/09/2022
Yes! I am dealing with the same issue! How is this legal!? I have been paying 142 for over year! I finally went to my bank yesterday and canceled my debit card. I called PayLink today and they said they only handle payments. I would need to call ****** Administration to cancel the contract. They had me on hold for 30 minutes! Please help! How do I get a refund like everyone else!!! This is crazy!PayLink Direct
Date: 09/13/2022
Hello *******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on March 17, 2022, you purchased a vehicle service contract from *****************************, a third-party marketer selling vehicle service contracts on behalf of ****** ************** Services (******). Furthermore, our records indicate that your vehicle service contract has been cancelled. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to ******. It is our understanding from ****** that that are in the process of issuing a refund to you. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact ****** directly at ************* for assistance. Thank you.Review fromJahmir J.
Date: 09/07/2022
This is a scam they got me because im a young car owner and they made it seem like i needed this extended warranty, they told me it was a $115 down payment but NEVER told me that there would be a $159 monthly charge for this at all!! theyve been taking money from me since june and i have tried to cancel this subscription but they keep charging my account. Whoever is in control of this company I want you to erase my card information, mailing address, phone number, and contact information from the system or legal action will be taken!!PayLink Direct
Date: 09/13/2022
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on April 29, 2022, you purchased a vehicle service contract from ********************************* (USAPS).Furthermore, our records indicate that your vehicle service contract was cancelled on September 12, 2022. Accordingly, no further payments have been or will be collected from you by PayLink.In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that they issued a refund via check #**** to you on September 12, 2022 in the amount of $433.09. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact USAPS directly at ************* for assistance. Thank you.Review fromJesse D.
Date: 09/07/2022
Please help ** having the same issues as everyone else in the reviews with pay link direct. Idk how they got so much of my info in the first place but Im out 700+ Because I was tricked into believei g it was a extended warranty for my 2016 Acura tlx.PayLink Direct
Date: 10/07/2022
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on May 25, 2022, you purchased a vehicle service contract from *********************** (******). As of today, your policy is still active in our system.In an attempt to further assist you, PayLink forwarded the contents of your review to ******. It is our understanding from ****** that they have been calling and emailing you but have been unable to reach you. Per ******, they have not received a request from you to cancel your policy and as a result, it is still active in their system. If you wish to cancel your policy or have any further questions, please contact ****** directly at ************* for assistance. Thank you.
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