Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

Review Details

• Review fromJennifer M

  Date: 07/31/2022

  Terrible company they dont follow their own rules and regulations. I had to contact The federal trade commission and recommend you to as well if they do not provide you with the same details about the refund process . Anyway they now are delaying me of asking for a refund because why ? They dont want to return money and abide by the rules of business practices. So next step for me is contacting my to file a claim and ask for a refund through my financial institution.

• Review fromTeresa B

  Date: 07/28/2022

  Sat 7/23 Groupon purchases a 4 night stay at a hotel in **. Prior to that I was searching for deals but in no way made a decision or selected a hotel. I saw a pop up show up on my phone saying thank you for your order. I didn't even know what I ordered. I would have never selected the hotel we were bound to since check in was the next day. We made the best of it and filed a ticket with customer service. They have emailed twice saying they are still looking into this. During our stay Groupon made 2 more unauthorized and unknown charges on my account. 1 charge was for a mountain roller coaster and one charge was for a ****************** in my home town. Totally random and made without me having to click anything in the app to purchase. I initiated another customer service chat 5 days after the first chat to which im still waiting. So frustrated with the devious business practices and difficult customer service. Once this is resolved the apps are gone from my family.

• Review fromMarita R.

  Date: 07/28/2022

  I recently purchased a Blooms Today Groupon back on 6/30/22 to purchase flowers for a co-worker who lost a family member. All of the information was entered with the delivery date posted as the day before the funeral services at the church. On the day of delivery I was contacted and asked what time the service for the deceased started the next day. I was confused as the delivery should have already taken place. I told them the service starts at 10:30 AM. They assured me the delivery would get there in time. It did not. On said date I was contacted again asking if there was an alternate address the driver could drop off the flowers. No, I don't want you bothering the family. I'd rather have a refund. It was processed. The merchant said she would contact Groupon for their portion of my refund. I hadn't heard anything. I reached out to them today, weeks later, via live chat. They had no recollection of my request. I was asked to forward the email of the cancellation via email to attachments at groupon.com. I did. I was then asked to send a screen shot of the letter. I also did. I had to talk to two different representatives because the first rep never responded after I sent the emails. The second was able to review the conversation with the first rep and requested screen shots too. I asked if they could check for the email but they wanted screen shots. I sent the screen shot and again over 13 minutes have gone by with no response. Just fold Groupon. I know we are dealing with work shortages but for customers to have to go thru so much for a refund makes absolutely no sense. A 1 star review is 1 star too many. I won't be shopping with them again, EVER.

• Review fromLakisha B.

  Date: 07/22/2022

  If I could give 0 stars I would.I have been trying to reach someone about my recent purchase.On 07-20-2022 I purchase tickets for ************** $145.00.My order never came to my email but It took my money out my acct.I don't think it's fair that groupon stole my money.Live chat is full of it.On My groupon account it says refund still have not got it.I want my money back.Do not purchase any tickets from Groupon stay away.

• Review fromAMY F

  Date: 07/18/2022

  They have no customer service other than online. I ordered 3 items.... a pack of toothbrushes, body wash, and deodorant. What I received was not what I ordered. I received a car radio instead. You call their customer number and you get a recording telling you they only do online customer service. The live chat is useless and I'm still waiting on responses from emails. Stay away from this company.

• Review fromJohn A

  Date: 07/12/2022

  I hadn't used Groupon for a while, so I gave it a shot. I paid $14 for $25 at a nearby restaurant - not bad. Groupon promptly charged me $14 via PayPal and never sent the certificate. When I chatted with a Groupon rep (in *****), she said they had no record of my order. PayPal refunded my money.

• Review fromJill R

  Date: 07/11/2022

  Groupon Goods: Totally circular way of avoiding customer contact after I made a return request that was well within seller's return policy. "Live Chat" with identical bot responses, no matter how many times, days, hours I tried. Bot response sent me to customer service form, which sent me to "Contact Us," which sent me to Live Chat, which sent me to "Contact us," and on and on and on. I am simply trying to obtain the merchant name to request the return form-- a link is offered, but it takes me back to the same "Contact Us" form/Live Chat/bot response/"Contact Us" sequence. I received an email from a CSR who asked for more information. I supplied this, and she said she could not help me with the issue, and that I should try (hold your breath) LIVE CHAT. I do not understand how Groupon can have a customer review rating of **** and a ******************** accreditation at A+ level.

• Review fromJephunneh Utu

  Date: 07/11/2022

  I made a purchase with Groupon and was told that my order had been placed and cannot be returned or refunded. Groupon then emailed me back and said that a partial payment will be refunded because of unavailability of the product. I tried to get Groupon to cancel the ENTIRE ORDER but they said that they could only refund the partial payment. They said that if I didnt like the items that are being sent to me, maybe I can get someone else to buy them from me. Are you seriously asking me to basically deal with it and that they didnt want to refund me my money, they wouldnt send me a return shipping label to return said items. Finally in my final email to them, apparently they didnt like that I was going to report them to the BBB & the **** they BLOCKED ME from conversing with them anymore, Childish, very Childish!!

• Review fromKathy L

  Date: 07/08/2022

  Groupon offers deals for services that dont exist and then even shadier customer service where you either have to chat with a bot that gives you options (us refund in form of Groupon bucks at the business that doesnt exist or use it at another business that might or might not exist) or email a department that doesnt get back to you.

• Review fromXiang H

  Date: 07/03/2022

  Keep away from groupon - I purchased from groupon a service for a local tour and the merchant cancelled the trip due to weather conditions. While they have made the voucher un-redeemed, groupon status remain unchanged and could not be refunded because of that... I will never use groupon again. Such a scam and disappointing experience