Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: April 2025 Amount Paid: $69.00 Business: RNR Tire Express (**************************************)Voucher: All-Wheel Alignment and Tire Inspection, Rotation, Balancing, and Nitrogen Fill Redemption Code: ******* Customer: Eldar Abdivaitov I purchased a ********************** voucher for services at RNR Tire Express. When I contacted the business, they informed me their alignment machine was broken and they were unable to provide the service. The voucher remains unused.Ive contacted Groupon via email 56 times over the past 10 days and have not received a single response. They do not offer a phone number or live customer service, making it nearly impossible for customers like me to resolve issues.This is why Im filing this complaint with the Better Business Bureau Im asking for your help to either receive a refund or Groupon credit, since the service could not be fulfilled through no fault of my own.

  Business Response

  Date: 05/12/2025

  Hi Eldar,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand your concern regarding your recent Groupon purchase for services at RNR Tire Express, and I sincerely apologize for any inconvenience or frustration this situation has caused you.
  
  I want to assure you that Ive escalated your case to our resolution team for further review. We take situations like this seriously, especially when a merchant is unable to fulfill a service through no fault of your own.
  
  While we typically receive updates quite quickly, please note that in some cases it may take up to 7 days to complete a thorough review with the merchant. Rest assured, we are working diligently behind the scenes to bring this to a resolution as soon as possible.
  
  We appreciate your patience and understanding as we look into this. If you have any additional information or questions in the meantime, please feel free to reply to this message.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon is a group of crooks. They are thieves in plain sight. They are just as much of a criminal organization as ***! They provide what is considered to be a service and provide no assistance on how to operate. They is no phone or chat assistance and I'm still waiting on a email. This is egregious and an outrage!

  Business Response

  Date: 05/12/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Im truly sorry to hear about your recent experience and the frustration it has caused. I understand how upsetting it can be when you're trying to access a purchase and arent able to get the support you expect. Please know that your concerns are taken seriously, and I appreciate the opportunity to assist you.
  
  After reviewing your account, as previously confirmed, we found your purchase and noticed that you appear to have different Groupon accounts under different email addresses. The purchase in question is associated with the email address "********************************************". To access your voucher, you'll need to sign out of your current Groupon account and sign back in using that email address along with the corresponding password. Once you're logged into the correct account, youll be able to view your voucher under "My Groupons" on our website, or under "My Purchases" if you're using the mobile app.
  
  For your convenience, once again I have also attached your voucher to this email as a PDF that you can download and print. Additionally, I have attached the redemption instructions below for your information.
  
  Redemption Instructions
  Online or on the App:
  
  1. Visit ************************** or log into your **************** account through the Regal App
  2. Select the desired movie, theatre, and showtime
  3. Select your reserved seating (if applicable)
  4. Login into your account, create an account, or checkout as a guest
  5. Input the 15-digit code on the Premiere eTicket into the Enter Voucher Code line, then select "Add"
  6. After applying the promo code, you will see where the discounted ticket has been applied. (one per ticket)
  7. Confirm you have adjusted the standard 2D adult, senior, child ticket, or any other ticket type to 0.
  8. Review the transaction details and complete the checkout process (There is a $1.89 convenience fee for any ticket redeemed through the website.)
  9. Your ticket will be emailed.
  
  In Person:
  
  1) Guests can visit the ************ Kiosk, Concession Stand, or ************* counter.
  2) Guests at the Concession Stand or ************* counter will be asked what movie and showtime the guests prefer. The guest at the ************ Kiosk will need to select their own movie and showtime.
  3) Guests will then be asked to provide the voucher to the Regal employee, if at the Concession Stand or ************* Counter. The guest at the ************ Kiosk will need to scan their own QR code at the *****. Guests will need to apply a separate code for each ticket they want to receive.
  4) If presenting a paper voucher, please be sure to print all purchased vouchers. Each guest must have a unique barcode
  5) After scanning the code, the Premiere eTicket will be applied to the transaction.
  6) The guest will then be prompted to select their seat in the auditorium.
  7) After selecting the seat, the guest will be asked to review all details and finalize the transaction.
  8) The guest will then receive a printed receipt and physical ticket with a QR code that will be scanned by the Regal employee taking tickets.
  
  To help prevent similar issues in the future and to comply with our Terms of Use, we recommend closing the duplicate account. This process involves deleting all data associated with that account. If you choose to do this, please make sure youre signed into the duplicate account, not the one you wish to keep, and then visit our Privacy Portal where youll find the option to delete your data. Before doing so, be sure to use or print any remaining vouchers or Groupon Credits in that account, as they will be permanently erased once the account is closed.
  
  I also want to sincerely apologize for any confusion regarding support availability. While our phone lines are currently inactive, we continue to offer assistance 24/7 through chat and email. You can contact our customer support team at any time by visiting: ******************************************
  
  Upon reviewing the previous contacts, I could see that you have already reached out to our Support team via Email on May 9, 2025 and the team has helped you with voucher details.
  
  If theres anything else I can do to support you, please dont hesitate to let me know. Im here to help.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********* bolt! ARE YOU SERIOUS!! I called Meineke and spoke with ***** who told me that she got if off, so they can also and that it is not impossible bc she is a female and did it. I contacted Groupon customer service on chat and got Rajaj who wasnt understanding anything and I had to write it all out. I explained that due to this, my maintenance is behind for my card and I will just have to pay full price and not use groupon. I DID NOT GET SERVICE AND HAD TO PAY MORE MONEY BC I PAID ELSEWHERE> I WANT MY MONEY BACK TO MY DEBIT CARD>>NO SERVICE WAS RENDURED, MONEY AND TIME WAS WASTED. I have attached this full written explanation due to characters exceed, screenshots of chat *** saying he refunded groupon bucks that i had left over after adjustments to my groupons i had traded in, screenshot of the refunded groupon bucks to my original payment method, screenshots of both my original payments as well. PLEASE SEE ATTACHMENTS. WROTE THIS OUT IN DETAIL. I HADTO REMOVE THINGS TO SUBMIT

  Business Response

  Date: 05/14/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you have experienced with your recent attempts to redeem your vouchers at *********************** TEXAS KAR AUTO REPAIR & TIRE, and *********** Express. I understand your frustration with having visited multiple locations and not having your Groupon deals honored. I assure you that we are committed to resolving this issue promptly.
  
  I have noted your concerns and have ensured that your feedback about these merchants is forwarded to our team, so they can carefully review the issues you've encountered. Allow me to clarify the situation concerning your refunds:
  
  1. Order #********** *********** Express
  
  - Purchased on April 15, 2025, for $37.60 using your credit card.
  
  - Although this order was initially traded in for Groupon Bucks, as a one time exception I have now manually processed a refund to your original payment method.
  
  - You should see the funds back in your account within 710 business days.
  
  2. Order #********** TEXAS KAR AUTO REPAIR & TIRE
  
  - Purchased on April 18, 2025, using $37.60 in Groupon Bucks (from the first trade-in) and $19.10 from your credit card, totaling $56.70.
  
  - This voucher was also traded in to purchase a third Groupon for Valvoline Express Care.
  
  - Of the $19.10 paid via card, $15.79 had already been refunded to your original payment method on April 23, and Ive now processed the refund for the remaining $3.31, completing a full refund for this transaction.
  
  3. Order #********** Valvoline Express Care
  
  - This order was canceled on May 6, 2025, due to a merchant issue.
  
  Summary of Refunds:
  
  - $37.60 (*********** Express) Fully refunded to your card.
  
  - $19.10 (TEXAS KAR AUTO REPAIR & TIRE) Fully refunded to your card in two parts: $15.79 and $3.31.
  
  Weve also forwarded your feedback about the merchant experiences to our internal teams for further review, so appropriate actions can be taken to prevent such issues in the future.
  
  Again, Im very sorry for the trouble this has caused. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ********************** and tried to make a purchase with multiple payment methods but they were all declined. So I added a $60 gift card to my account which was successfully transferred to the account but was also declined as payment. Groupon flagged the account and closed it with the $60 gift card added so I am out $60.

  Business Response

  Date: 05/14/2025

  Hello ********,
  Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your most recent comment along with all internal Groupon correspondence, and I want to sincerely apologize for the frustration you've experienced. I can understand how upsetting this situation must be, and I truly appreciate your patience as we work to make things right.
  Please know that this is not typical of the service we strive to provide at Groupon, and Im committed to helping resolve this issue for you. Ive just responded to you via email from **************************, and Id like to ensure that we are fully addressing your concerns.
  Weve reactivated your Groupon account, and you can now reset your password using the email address associated with your account. This will grant you access to your credit and previous orders.
  I hope this helps, and wed love the opportunity to earn back your trust.
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23299931
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 05/14/2025

  Hello *******,

  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

  
  Upon review, I see that you have two Groupon accounts one registered under ******************* and another linked to your iPhone under ************************************ Your $153 order from April 30, 2025, is associated with the ******************* account.
  I understand how concerning it must be to be charged for a purchase you believed didnt go through, especially without receiving a voucher. After looking into the order, I do want to let you know that the refund period for this deal has passed. Groupons cancellation policy allows for refunds within 3 days of purchase, and unfortunately, this timeframe has now expired.

  
  For your reference, heres a link to the deal page: ********************************************************************************
  Since you mentioned that the merchant is not contactable, Id like to help further. Could you please let me know:
  If youve experienced the same issue with the $137 voucher from your other transaction?
  
  -When you last tried to contact the merchant?
  
  -Which method you used (e.g., phone, email)?
  
  -What phone number or email you attempted to reach them through?
  
  This information will help us determine if further action is needed from our side.
  Im really sorry youre experiencing this, and I appreciate your patience and understanding as we work through it together.

  
  Warm regards,
  ********
  Manager|Groupon Customer Support

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is 2 complaint the first one is about a few 6 groupons order I purchase july 2024.for the amount of 30 dollar each for rye playland ******** I did not used them but before they expire I call them for a refund or a credit and they did not help me , now I purchase a groupon for a hotel which I went but the room was dirtly smell bacd , no Ac no hot water etc so I did not use that one I purchase another room assuming they will return this money for me , the hotel gave me a paper that I summit to you about this . mow they are no willing to **** me my money back , I even reported this to my bank and they told my bank they will retur my money , this is the second time they do this to me

  Business Response

  Date: 05/14/2025

  Hello ******,
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment as well as all previous correspondence on your account, and Ive also responded to you directly via email from **************************.
  Regarding your concerns:
  For case #********, I can confirm that a refund was issued in the form of Groupon Bucks. This is because the hotel booking was originally paid for using Groupon Bucks ($268.82), and per our policy, refunds are returned in the same form of payment. These Groupon Bucks have been credited back to your account and are available for future use.
  As for the Rye Playland orders, I understand your frustration, especially since you were unable to use them. These particular vouchers were marked as Final Sale at the time of purchase. Our Final Sale policy means that these deals are non-refundable unless theres an issue on the merchants side or the experience was significantly not as described. Since the vouchers remained valid until their expiration date and were not used or reported as defective during that time, were unable to process a refund for them.
  I truly regret any inconvenience this has caused and understand how disappointing this must feel. Please know that your feedback has been noted and shared internally as we continue working to improve our customer experience.
  If you have any additional questions or if there's anything further I can assist you with, please dont hesitate to reply to my direct email.
  Thank you again for your understanding.
  Warm regards,
  ********
  Manager| Groupon

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23299330
  
  I am rejecting this response because:
  
  Groupon has ignoring the facts and proof that I didn't have nothing to do with both accounts being deleted. I told them both accounts was wiped clean with only purchase history gone nothing else. I have vouchers in my purchase history that's paid for until I'm ready to use them, why would I delete them. Ms. ******** stated in order for me to delete my account I will have to correspond with customer so they should have some proof of any email, chat or phone call something. I didn't get any email or anything stating that my accounts are no longer activated, which both accounts are still active, the only thing not there was the purchases I made on both accounts. Please see pics of both accounts, I can't delete anything from my side only by going through Groupon. As you can see in the picture for options there's nothing saying delete.

  
  Sincerely,
  
  ******* ******

  's Data Privacy Portal. As a result, the account associated with the order VS-BTWM-CP4G-5BVC-9ZW9 has been deleted. Consequently, we are unable to retrieve the order details and previous purchase history of this account.""Regards,******* ** Supervisor | Groupon Customer Support

  Business Response

  Date: 05/14/2025

  Hello *******,
  Thank you so much for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment and all internal Groupon correspondence, and I also responded to you via email from ************************** just a moment ago.
  I truly understand how frustrating this situation must be, and I want to clarify that once an account is deleted, we no longer have the ability to retrieve any information associated with that account, including past orders or vouchers. Unfortunately, this also means we are unable to process refunds or access your previous purchase history.
  Ive included more detailed information in my direct email to you. If you have any additional questions or concerns, please dont hesitate to reply to me there. Im here to help in any way I can.
  Thank you so much for your understanding during this time.
  Warm regards,
  ********
  Manager-Groupon Customer Support

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/11/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience caused by the cancellation of your skydiving experience.
  
  I understand how frustrating it must have been to travel all the way from ************** to *********** for this event, only to have it canceled at the last minute due to weather conditions. We recognize the time and expense involved and truly regret the disruption this has caused to your plans.
  
  I want to assure you that your concern has been escalated to our Resolution Team for further review. While we typically receive updates quickly, please note that in some cases it may take up to 7 business days to complete a thorough review with the merchant involved.
  
  Rest assured, we are committed to resolving this matter as swiftly as possible and will be in touch with an update as soon as we receive a response from the merchant.
  
  We greatly appreciate your patience and understanding during this process. If you have any further questions or additional information to share in the meantime, please dont hesitate to contact us.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used Groupon's App to purchase 2 tickets to **************** on April 28th. The first transaction did not go through and received a failure notice. Completed another transaction and that went through. All was fine. A few days later checked my bank account and saw that I was charged for 2 transactions 2 - x2 tickets for the same day. I immediately contacted Groupon and they confirmed I will be reimbursed for the second transaction within 2-7 days, see transcript attached. After 5 days I contacted them requesting for the refund and they now tell me the purchase is non-refundable! I argued the glitch in the ordering process caused the error not me. This is absolutely terrible customer service and frankly a very corrupt company.

  Business Response

  Date: 05/11/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration this situation has caused. After thoroughly reviewing your case, Id like to clarify what occurred:
  
  Initially, our Customer Support Team informed you that your order had been declined by our fraud prevention partner, Signifyd, and that a refund would be automatically reversed to your payment method by your financial institution within a few days.
  
  Despite from rejected orders, we were able to confirm that two separate purchases were completed one under the email address ********************* and the other under ******************** As these were made through two different Groupon accounts, each transaction was processed independently and successfully.
  
  Regarding your refund request, Ive carefully reviewed the deal terms, and unfortunately, this offer falls under our non-refundable category. In accordance with our agreements with merchants, payment is remitted shortly after purchase to secure your vouchers, and as such, refunds are not permitted once the transaction is finalized.
  
  Additionally, we are aware that a dispute has already been initiated through your financial institution for the transaction associated with the ******************* account. At this point, we recommend continuing that process with your bank, as they will be in the best position to assist you with the next steps.
  
  I truly understand that this may not be the resolution you were hoping for. Please know we are committed to transparency and doing our utmost to clarify any concerns youve raised.
  
  If theres anything further we can assist with, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23295953
  
  I am rejecting this response because:

  They were sending half a dozen messages a day to the point where I couldn't delete them all and not miss important communications. They also make the vouchers impossible to redeem because the system fails constantly and they don't allow you to contact them. It took months to figure it out and days and multiple people to get a resolution. This is abuse of customers money and time.
  
  Sincerely,
  
  *** B

  Business Response

  Date: 05/14/2025

  Hello ***,
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal Groupon correspondence, and Ive also sent you a direct response via email from **************************.
  Regarding your concern about email communications: Ive unsubscribed your email address from receiving Groupon promotional emails. Please note that it may take up to 72 hours for this change to take full effect.
  You may still receive occasional transactional emails related to purchases made through your account, as well as important business updates such as changes to our terms of service or privacy policy.
  If youd like to manage your email preferences at any time in the future, you can do so by visiting the Subscriptions section of your Groupon account.
  Please dont hesitate to reach out if theres anything else I can assist you with.
  Best regards,
  ********
  Manager|Groupon Customer Support