Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  groupon wouldn't refund me even though I haven't used my coupon

  Business Response

  Date: 05/14/2025

  Hi ***********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for any inconvenience or frustration this situation may have caused you. I understand how important it is for you to receive a refund, especially when you have not used your voucher.
  
  Upon reviewing your account, I found that the most recent purchase associated with your email ************************ is Order # ********** for ******************** purchased on Apr 04, 2025. Could you please confirm if this is the voucher you are referring to? If it is not, kindly provide the order number or voucher code associated with your Groupon so we can assist you further.
  
  Once we have the correct details, we will carefully review your request to ensure it is appropriately addressed.
  
  Thank you for your patience and understanding. We are committed to resolving this issue for you as swiftly as possible.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 05/18/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand your frustration and disappointment regarding the situation with the Groupon voucher and the delay in receiving your refund.
  
  I sincerely apologize for the inconvenience this has caused, especially given your unique circumstances, being in ********* and unable to utilize the voucher in ********
  
  Upon reviewing your account and transaction history, it seems that due to the active dispute with ****************, we were initially unable to process your refund. Now that the dispute has been resolved, I have processed a full refund of $172.82 to your original form of payment. You can expect to receive an automated email message confirming this refund shortly.
  
  Please be aware that while we issue all refunds immediately, it may take a few business days for your financial institution to reflect the credit on your statement.
  
  Once again, I apologize for the inconvenience and appreciate your patience and understanding. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase 2 wine items in a Mothers Day wine promotion on the Groupon site on 04/29 posted 4/30. The items identified as Groupon, *** *********** at ***** each for a total cost of *****. These items were paid through my ************* credit card but NOT received as I refused to have items mailed to my home when the merchant revealed it charged ***** each item, more than doubling cost of the items. I failed on several occasions to recover my costs of ***** on the initial Groupon site primarily due to computer and merchant issues. **** ***

  Business Response

  Date: 05/12/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Im very sorry to hear about your recent experience. I understand how disappointing it must have been to encounter unexpected charges and difficulties in completing your order.
  
  To ensure I address your concern accurately, could you kindly confirm whether you're referring to the following two orders placed on April 29, 2025, each for $21.00?
  
  1. Order #********** Mothers Day Special - 6 Bottles of Premium Red Wine or White Wine or Mixed Assortment from Naked Wines
  2. Order #********** Mothers Day Special - 6 Bottles of White Wine from Swirl Wine Shop
  
  If yes, upon review, I found that both vouchers are currently outside of the standard cancellation period and, as such, are non-refundable under our usual policy.
  
  However, in consideration of your situation and as a one-time exception, Im happy to offer you a full refund of $42 in Groupon Credits. These credits never expire and can be easily applied toward any future purchase on **************************. We frequently feature similar wine deals, so I hope youll find another offer that suits your needs soon.
  
  If youd like me to go ahead and apply the credit, just let me know by replying to this email.
  
  Please feel free to reach out with any questions or if you need further assistance.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16, 2025, I paid Groupon $37.99 to get a discount on an oil change and tire rotation at ****** auto. I received nothing. ****** said that I should have received a certificate and refused to discount my service. Several times I tried to contact Groupon to resolve the issue. At one point, Groupon asked me to provide information, and I complied. Now Groupon is refusing to assist me at all and have sent me back to square one. I want a refund of my $37.99 or whatever certification I need to complete the transaction.

  Business Response

  Date: 05/14/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the inconvenience youve faced regarding your Groupon purchase for an oil change and tire rotation at ****** Auto.
  
  I am happy to inform you that we have been able to locate the voucher you purchased. It appears that the voucher is associated with another account. To ensure we comply with Data Protection regulations and to resolve this issue efficiently, I will need some additional information from you. I've sent you a direct email requesting these details, and I kindly ask that you respond at your earliest convenience so we can proceed with addressing your request.
  
  Please know that we are committed to making things right for you, and I appreciate your patience and understanding in this matter.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No matter what I do, Groupon will not honor the gift cards that I previously purchased!I would try to use my gift card on my Android. Groupon would cancel my order. I would clear my cache, delete all my cookies, try to order again, but Groupon cancelled my order again. I stopped the *** on my phone, cleared ALL cache from my phone, restart my phone, try to order again, but Groupon cancelled my order again!I used Groupon's customer service chat. They WERE OF NO HELP. Not only did they not help me figure out why Groupon wouldn't let my orders go through, they couldn't even refund me my gift cards! I told them give back the gift cards I put on the account and all the agents said they couldn't!! So I tried using my desktop computer. SAME THING OVER and ovre again. No matter what I do, no matter how many differnent browsers I try after deleting all cookies and cache, Groupon would cancel my order immediately.Please remember: I had ALREADY PURCHASED my gift cards. It is criminal for Groupon to continously cancel my order, not letting me use the gift cards that I already spent money on!If you look for this problem online, SO MANY people had this same issue! We are FURIOUS with ********

  Business Response

  Date: 05/14/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I am truly sorry to hear about the difficulties youve encountered while attempting to use your Groupon gift cards. It's certainly not the experience we want our customers to have.
  
  Upon thoroughly examining your account, I found that there was a complication with your transaction that led to the rejection of your orders. Please know that we are continuously working to improve our systems to prevent such issues and ensure a smooth shopping experience for all our customers.
  
  To address this issue, we have removed any restrictions that may have been causing your orders to be canceled. I recommend trying to place your order again, and it should be processed without further issues. Your patience and understanding as we work to enhance our systems are greatly appreciated.
  
  If you encounter any further difficulties, please feel free to reach out, and I'll be more than happy to assist you further. Your satisfaction is our priority, and we are committed to resolving any issues you face.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly bought 2 child passes instead of adult. I received a refund of Groupon Bucks, but when going back in to purchase the additional 2 tickets, it said i made my max. purchase of ********** i cannot get the addtl 2 adult tickets i need. When searching for help. All Groupon offers is a Customer Support page without any Phone number for customer service, or even a live chat. ********************** does not offer either. This is very POOR ******************** How can I speak to SOMEONE about this issue???

  Business Response

  Date: 05/14/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand your frustration regarding the issue you've encountered with the ticket purchase, and I apologize for any inconvenience this has caused.
  
  While we understand that you may prefer phone support, at this time, we do not offer that service. However, our team is available to assist you 24/7 via chat or email. You can reach us anytime through the following link: ******************************************.
  
  Upon reviewing your account, I see that you have cancelled the child tickets Order #********** and received a refund to Groupon Bucks. I understand you are encountering an issue when trying to repurchase the adult tickets. It appears that you received an error message because you have reached the purchase limit specified on the deal page. The specific terms of this deal state that there is a limit of 6 tickets per person.
  
  Looking at your orders, you have already purchased 4 adult tickets Order #**********, and you had bought and cancelled 2 child tickets.
  
  This brings your total to six Groupons, which is the maximum allowed for this offer. When a merchant sets a purchase limit as a condition for the deal, we're unable to allow further purchases beyond that numbereven if some were canceled or refunded. Unfortunately, were unable to override these limits.
  
  We always encourage customers to review the purchase limits and other important terms listed on the deal page prior to checkout. These limits typically apply for the lifetime of the offer unless otherwise noted.
  
  If you would still like to purchase additional adult tickets, you may consider doing so through a different Groupon account, as your current account has reached the purchase limit.
  
  Please let us know if you have any further questionswere here to help.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a voucher from groupon as a gift for couples massage. The couple scheduled with said company 2 times, after driving to the place 2 times they were told they could not be seen. I could not expect these people to continue driving out there to waste time and gas. One of the times a lady came out shouting that no they couldn't be seen because they were not doing no more full service massages that day (although an appointment was scheduled). Contacted groupon on the matter, did not receive a response, or refund.

  Business Response

  Date: 05/12/2025

  Hi Thamara,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Im truly sorry to hear about the experience the couple had with their scheduled appointments. I completely understand how frustrating it must have been for them to make the trip twice, only to be turned away both times despite having scheduled sessions. That is certainly not the experience we aim to deliver, and I apologize for the inconvenience and disappointment caused.
  
  To help us investigate the matter thoroughly and take the appropriate steps, I kindly ask if you could provide a few additional details:
  
  1. How and when did the couple learn that the business was not accepting Groupons?
  2. Do they recall the name of the person they spoke with, and what reason was given for not honoring the voucher?
  3. Was the service no longer being offered at all, or was it simply unavailable at a suitable time?
  4. Could you please confirm the address of the location they visited?
  
  Once we have this information, we will escalate the issue for review and do our best to resolve it as quickly and fairly as possible.
  
  Thank you again for bringing this to our attention, and I appreciate your patience as we work through it.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do want to say, I did not file the complaint against Grouopon, I put in all the information for the accupunturist who needs to be held accountable.
  
  Groupon did nothing wrong and they did refund me the money.  But the Accupuncturist just sent an email saying he had a family emergency and was just so distraught he didn't have time to contact any clients to inform them he would not be there.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/12/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you experienced with your scheduled acupuncture appointment. I understand how frustrating it must have been to arrive for your appointment only to find the business unexpectedly closed and unreachable.
  
  Upon reviewing your case, I can confirm that the issue had already been escalated to our Merchant Operations team. As part of the resolution, our team sent you a self-service refund link, which you successfully used to process a full refund to your original form of payment on April 25, 2025. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  We truly appreciate your patience and understanding throughout this matter. Should you have any further questions or need additional assistance, please dont hesitate to reach out, were here to help.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support