Reviews
This profile includes reviews for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 183 Customer Reviews
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Review fromIris T
Date: 07/21/2022
They have not been to our facility since 6/10/2022. We have called them repeatedly to get service, and they keep just not showing up. I called them on 6/24/22 when they didnt show up. He spoke to a representative that said she would credit our service charge for that missed pick up and provided a reference #. Then she said she would put in a service call for the missed services, and provided a different reference #. I called on 7/08/2022 to ensure we were receiving pick up (it was 4 p.m. on Friday afternoon) and that our credit was on our account. The credit hadnt been processed, and we were scheduled for pickup but unfortunately, they were not going to make it out. It was agreed that the entire balance of the 24th for the buildings was credited, and we would receive credit for the missed service on the 8th. That reference number was provided. I phoned Shred It on the 15th to ensure the credits have been posted to the account. They had not. Reference number, still the same number as before. I asked that our service change from Fridays to Wednesdays moving forward effective 7/20/22. She said she changed the date of our services moving forward and will pick up any additional shredding we have at no cost due to missed services. A reference number was provided. I phoned Shred It today when they failed to show up again. She stated that they were unable to come today or tomorrow but would be out on Friday, July 22nd, as our regular service. I asked to speak with her manager. She put me on hold for 10 minutes, then said her manager was unavailable. I asked her to transfer or provide me the information to contact the local office. She refused that contact information, and I insisted on remaining on hold to speak with her manager. After 50 minutes, she returned to the line, said that no one was available, and they would call me or email me back. Information. She said, Have a nice day. And hung up on me. WORST CUSTOMER SERVICE! TERRIBLE **********************!
Shred-It, a Stericycle Company
Date: 07/22/2022
Hi Iris, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromStephanie F
Date: 07/21/2022
I hired Shred It for a Shred event for our community. I talked to a representative 4 times via email/phone prior to the event. She told us what the charge was and I confirmed the amount with her two separate times prior to the event. When we got our **** after the event the amount due was for $269 over the quoted price! I called mulitple times, sent at least 15 emails and that same representative only responded to two of my emails. After stating she would get right back to me she never called or emailed. WORST COMPANY EVER! (This all took place over a 4 week time span). ***** when peope can hide behind their computers and refuse to get on the phone and have an adult conversation.Shred-It, a Stericycle Company
Date: 07/22/2022
Hi *********, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromScott F
Date: 07/20/2022
I contracted for two pallets of documents to be shredded. They never showed on the day they were scheduled. I called and got a reschedule. 30 days later I get a **** that had $126 fuel surcharge on it along with a $24 environmental surcharge. Neither of these charges were discussed with the quote. This company is 20 miles away and were in the area already as they were late to the appointment. The fuel surcharge is to make up for the higher price of gas but in this case paid for 31 gallons. Talked to a customer service rep and got a run around and was told to go the web page and read about the surcharges. Sure enough they have a chart with fuel surcharges. Minimum surcharge is 2.5% if fuel is between $0.00-$2.33. Yep, if gas cost nothing you would still get charged. Maximum for offsite is ****%. This is just a way to charge more and disguise it as a fuel surcharge. Terrible business practice. Shred-it you need not respond with your canned response about escalating to your customer service team as you obviously have no customer service and I wouldn't waste another 20 minutes on hold to get some more BS from your unprofessional reps.Shred-It, a Stericycle Company
Date: 07/21/2022
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromTerri T
Date: 07/14/2022
Save your Money and Time use someone else they are horrible!!!! I contacted them on June 22 to have Office Files shredded we are moving offices and don't want to take files unnecessarily. We went back and forth with the Sales rep ****** about the Contract since the basic information was not correct which was all explained in the initial phone call. This went on for two weeks on July 7 I received a Voided Contract email and had to reach out to the Sales Rep and ask if we were going to get a new contract or did, I need to look elsewhere? In this email, I listed all the information correctly, which was what we had discussed 2 weeks prior to the email. We received the updated contract on July 7th and returned it on July 8th The next day we received information to set up billing which was once again not discussed during any of the calls with the Sales Rep, they wouldnt **** us they wanted us to set up the account with a Credit Card or place a draw on our Bank account. I called **************** and was told that I would not be able to schedule anything until we set up the account which we did, once I was able to use a company Credit Card. The conversation with the Sales Rep and the emails someone was to call me about setting an appointment for delivery and Pick-up. Imagine my surprise when I received an email this morning stating when the Bins would be delivered on July 21st with pick up two weeks later. I call **************** this morning spoke with ******, who was absolutely no help, I requested a Supervisor call and was told he wouldnt be in until 10am 6 hours later no call from ***. I called again at 2:45 and spoke with *** who informed me that she really could not help me change anything, she would have to contact the local company, she had to change our office hours (which I had never given them) to meet our available assured me that she will process my request I am now waiting for a call or email confirmation Im not holding my breath.Shred-It, a Stericycle Company
Date: 07/21/2022
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromCarol D
Date: 07/11/2022
WORST COMPANY I've ever dealt with!!I contracted on June 21 to have old legal files shredded with the stipulation that it be done by July 11 (today), as I am moving across the state on July 12 (tomorrow). I can't leave the boxes here, of course, and don't have room to move them. After signing the contract, I was supposed to get a call within a few days to schedule pick-up within a few days thereafter. No call. Over the last few weeks I have emailed and /or talked to customer service ten times, as it was simply never scheduled. Each time the Shred-it representative assured me that, while their local shredder didn't answer their call, they left a message and the local shredder would contact me. Each time no one called me. I am on my last day of packing for tomorrow's move and customer service just told me they can't reach their local shredder, and can't tell me who that is or give me their number or address to find out if and what time today they will be here to pick up documents -- Just that "sometime today," they will come. My customer page indicates in one spot that I'm scheduled for today and in another spot says I have no pending pick-up.Just now they put me on hold for a half hour, then disconnected my call.I see their response on all complaints is, "Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED." Interesting response for a company whose customer service simply hangs up.Review fromShon P
Date: 06/27/2022
Shred-it has NEVER performed any shredding service but they have charged my credit card for $175.70. I have notified my bank and hopefully, they will resolve the issue. I would NEVER, under no circumstances, recommend this company. I am also reporting it to the State ************************* for fraud.Shred-It, a Stericycle Company
Date: 07/21/2022
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHREDReview fromMavis L
Date: 06/24/2022
They do not deserve any s tars. They hide in their contract clauses the length of the contract. Every time you change your pickup cycle (from 4 weeks to 8 weeks, etc) they renew your contract for another 60 months. They are difficult to deal with. It is difficult to get anything done without going through SEVERAL people. They bought out the local company I was using and it has not been a good experience ever since!Shred-It, a Stericycle Company
Date: 06/27/2022
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromJolie F
Date: 06/23/2022
THE WORST! Look elsewhere! They cannot even figure out automatic **** pay; do not pick up; when you call you can only speak to customer service rep in the ***********. We cancelled and have been waiting over a month for them to pick up their box!!! and they continue to charge!!!You literally stay on hold for over an hour. Stay local.Shred-It, a Stericycle Company
Date: 06/27/2022
Hi ****** and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromDebra C.
Date: 06/17/2022
I totally agree with the other reviews. We stopped using Stericycle years ago for the same issues with over charging for services that were never rendered.Unfortunately we were using Shred-it at the time and then they were bought out by Stericycle.It seemed to be okay for a while... but now NOT so much. Same problems I had with billing have once again begun. OVER CHARGING, NO CUSTOMER SUPPORT OR BILLING SUPPORT TO CORRECT THE ISSUE.I began calling in March 2022 and today is June 17th and still NO RESOLUTION TO THE BILLING ISSUE. I'V MADE MULTIPLE CALLS SINCE MARCH, EMAILS AFTER EMAILS AND NO RESPONSE.DO NOT USE THIS COMPANY - FIND ANOTHER ONE.Shred-It, a Stericycle Company
Date: 06/27/2022
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromRene H
Date: 06/17/2022
If I could give this company less than one star I would. I booked them because they said they could shred on site. When the person arrived he did not have the correct truck to onsite shred, but he came in to give me an estimate for what was to be shredded. I received an invoice for the estimate and was advised to call and schedule another day for shredding. After several phone calls (their auto calling system is terrible-hangs up on you) I managed to schedule a day for on site shredding. The men arrived on the day with the correct truck and everything was shredded in October of 2021. I paid in November of 2021 and believed that was the end of the service. I then began receiving calls in January about an overdue balance and I didn't know what that was about seeing as I paid in full. I called and spoke with a representative who told me the company switched to a new billing system and that the account with the past due balance was in fact an account that needed to have been deleted. This was the account that the estimate had been made on but no services were provided. I also was told that I would receive a call confirming this within 24 hours. I received a call on the same day from a customer service rep stating the matter was closed, the account with the balance had been deleted in the system and that the account with the paid balance was up to date. In March I received a phone call and an invoice in the mail about a past due balance for an account I was told had been deleted. I called customer service immediately to investigate the matter and asked that it be escalated to a supervisor. The agent assured me that the matter was being addressed and even gave me a reference number. I then received 2 emails, with a phone call, and another invoice in the mail all in the same week in April. Same thing happened in May and today. I do hope the BBB will assist me in stopping the harassing calls, email, and mail coming from this company. I have paid in full as of 11/2021.Shred-It, a Stericycle Company
Date: 06/27/2022
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.
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