Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Hobby Supplies

Trainz.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hobby Supplies.

Reviews

Customer Review Ratings

4.66/5 stars

Average of 286 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromH. L. M

    Date: 08/07/2023

    super all the way around. Product was NEW, and unopened (until I opened it). Shipping and packing was exceptional. Thank you to all who had a hand in this deal and sale.
  • Review fromRandy S

    Date: 08/07/2023

    Very good prices. Good selections. Will be shopping here again.
  • Review fromAnne H

    Date: 08/03/2023

    Order was delivered exactly as advertised, on time, and packed well.
  • Review fromRobert D

    Date: 08/02/2023

    I have placed a couple of orders without problems. Ships quickly, well packed. Product is as described on their website. I have had no reason to contact their customer service.
  • Review fromChris A

    Date: 08/01/2023

    Very good om the orders I've purchased. And the one time there was an issue they were very quick to solve it.
  • Review fromGary & Audrey S.

    Date: 07/28/2023

    I have only had 2 orders with Trainz but both arrived on time and in condition descried. One order had a piece of track missing, but Trainz offered a solution the I was very happy with. There support has always been helpful and great.
  • Review fromBruce S

    Date: 07/19/2023

    Great deal and great service. I would not use the word functional in any description as it has different connotations.
  • Review fromcharles s

    Date: 07/19/2023

    No issues with the trainz website customer service is great. THX
  • Review fromDale D

    Date: 07/16/2023

    When I experienced a delivery problem, they actively helped me until the shipment was completed. They did not dismiss my problem but made me feel that they value their customers.
  • Review fromAlan L

    Date: 07/14/2023

    Great selection, great prices, fast shipping, awesome customer service.I have never had any problems that couldnt be resolved with a quick phone call.**********

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.