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Business Profile

Hobby Supplies

Trainz.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hobby Supplies.

Reviews

Customer Review Ratings

4.66

Average of 286 Customer Reviews

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Review Details

  • Joe H

    Date: 08/28/2023

    Completely satisfied. Will definitely keep on shopping with them in the future

  • Phil C

    Date: 08/24/2023

    very satisfied with my purchase. I wish they had a retail outlet to visit, ask questions, do some hands on and being able to purchase there.

  • Carl B

    Date: 08/24/2023

    I trust Trainz. I'm sorry I did not learn of them earlier. Lots to choose from so if you buy multiple items you will save shipping. I like their 'wish list" feature. I like the descriptions given as well as the history of trainz in their library. You do have to carefully read, however, their descriptions and had to call as I did not perfectly understand "as is" or "functional" terminology. Also, when an item is sent to you via email, Trainz may have two or more of that same item at different prices and/or in various conditions that you could select from. I've called them for explanations and rarely had to wait more than a few minutes for an agent. They have always been helpful. Once a package was delivered and placed in front of my garage door. Well, I opened the door and drove over the package. Trainz replaced it for me which I was very grateful. I just have to control my buying appetite as there always seems to be something I "must have".

  • Don W

    Date: 08/23/2023

    I shop for a particular manufacturer and road name of railroad model. I wish there was a way to save that selection so when I sign in, that would be saved so I don't have to check all the boxes again and again..... Otherwise, pretty perfect. Love that I can go to sold items and look up information that I'm needing at the time. I have built Excel tables with all the available info on my particular railroad selection of all the cars and locos and am always finding more information to add to my charts. That helps me with renumbering favorite named cars to add realism to my modeling and to check on pricing on similar offerings in other places to see if I'm being a good shopper. I've made many good selections from Trainz and hope to continue.

  • Timothy P

    Date: 08/21/2023

    My go to site for all my model railroading needs. Always as described, well packaged for shipping, and super-fast shipping. Highly Recommend!!!

  • Richard B

    Date: 08/17/2023

    Accurate descriptions, fair pricing, excellent packaging, quick shipment. Could not ask for more. Continue to use as first stop shop for train parts.

  • Kevin M

    Date: 08/15/2023

    Everything was as described for my mail order........well packaged,and quick shipping.

  • Michael G

    Date: 08/09/2023

    Let's stop with all *********** sales. Buy 2 get one 50% off. Never even heard of that one. Stick with a straight percentage. It wil be easier on all of us.

  • James S

    Date: 08/08/2023

    Trainz is a great company to do business with, customer service is second to none!

  • PT M

    Date: 08/08/2023

    Best one stop shop for pre-owned model railroad stuff! Also a good selection of new products. Orders are shipped quickly. Exceptional customer service - rapid replies to your emails by a real person who will work to fix the issue.

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