Complaints
Customer Complaints Summary
- 75 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21082443
I am rejecting this response because:1. A business does not have a right to cancel the order and issue the refund unilaterally after the order has been confirmed. The deal has been made and should be honored as such.
2. The business (see the screenshot) listed problems with the buyer's address as a reason for cancellation. There are no problems with the address whatsoever - it went through the **** validator and the credit card (which requires an address) was charged.
Taken as is, AntOnline's response implies that for as long as they issue a refund they can refuse to honor a deal and, at the same time, blame the cancellation on a party that did nothing wrong.
reply whatsoever. Screenshots are attached for all important facts of this problem. Let me know if more evidence is needed.
Sincerely,
*******************************
Business Response
Date: 01/31/2024
Your order was cancelled and refunded in full. We have no further obligations with regards to this transaction.Business Response
Date: 02/06/2024
The facts remain the same since our initial response. No further action is needed from antonline as this order has been refunded in full.Customer Answer
Date: 02/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********.It appears no progress is being made.
I'll consider other, including legal, avenues to resolve the issue.
Sincerely,
*******************************Initial Complaint
Date:12/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an Xbox series X from this company Dec 18th. Delivery was 11:25 on Dec 21st. My entire household was home, consisting of 3 people. ***** has a Shipping manifest stating it was delivered AND SIGNED FOR BY ******. No one in my household signed for anything, or recieved a package. NO ONE IN MY HOUSEHOLD HAS A NAME THAT STARTS WITH L! Our last name is ***** not *****. No one knocked on our door or rang doorbell. I checked outside at 11:31 after getting the notification the package had been delivered. I checked everywhere. We know all of our neighbors VERY well, and we knocked on all their doors. They said none of them even saw a ***** truck. 5 neighboring houses as well as my own house never saw this delivery take place. So far all ********* has provided is fraudulent manifests that somehow ***** corroborates. I NEVER RECIEVED THIS AND IT WAS NOT STOLEN FROM MY DOOR AS MY NEIBHBORS WOULD HAVE NOTICED AND IMMEDIATELY NOTIFIED US! Stop producing fake information and gas lighting me, and give me my **** refund.Business Response
Date: 01/17/2024
Please see attached for proof of delivery from the carrier. ***** has confirmed correct delivery to the shipping address given at order placement. Please check with your neighbors as they may have picked up your package for you if you were not at home. If you have had a burglary at your home, you should report it to your local police and insurance company.Initial Complaint
Date:12/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21045981
I am rejecting this response because:Fed Ex opened a case regarding the lost package and told me the package was indeed delivered to the wrong address and I was to contact company and ask company to follow their lost package procedures so that I can get a refund. The proof of delivery picture is NOT MY HOME. I have yet to receive the Xbox I ordered.
I have attached the delivery photo from Fed Ex as well as other communications. The home in the picture is again not my home.Sincerely,
***************************Business Response
Date: 01/15/2024
The facts remain the same since our initial response. ***** has provided proof of delivery to the authorized address with not additional comments. There is no further action we can take in this case.Business Response
Date: 01/17/2024
We have investigated your concern. ***** has confirmed correct delivery of this package to the address that was provided at checkout. ********* will not be taking further action on this order. Please see attached proof of delivery from the carrier.Customer Answer
Date: 01/19/2024
Complaint: 21045981
I am rejecting this response because:The proof of delivery was sent before the ***** investigation of the lost package was complete. That is erroneous information.
I am expect a refund since Xbox was not received. Contact ***** again they will tell you just as they told me today January 19 **** that package was lost!!!
Sincerely,
***************************Initial Complaint
Date:12/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21037583
I am rejecting this response because: my package still has never showed up and this company refuses to work with me and waive the rights so i can handle this claim with carrier.
Sincerely,
***********************Customer Answer
Date: 01/08/2024
Complaint: 21037583
I am rejecting this response because: because u guys are not cooperating with me as i did the all of the above and reached out to *************** who says that signature has never been used at my home.And they told me to tell u guys to file the claim yourself or simply sign a waiver to give the rights to me to continue the claim.I hope we can come to a resolution this has been a back and forth for almost a month and u guys havent responded to me at all on ebay.
Sincerely,
***********************Business Response
Date: 01/15/2024
The facts remain the same since our initial response and there is no further action for us to take.
Customer Answer
Date: 01/15/2024
Complaint: 21037583
I am rejecting this response because: bad business refusing to cooperate with me to coordinate with ***** to proceed with stolen package claim.
Sincerely,
***********************Business Response
Date: 01/05/2024
***** confirmed correct delivery to the shipping address given at order placement. We advised that you check the exterior doors, porches and garages at your location as they often try not to leave packages in plain sight. We also advised to check with your neighbors as they may have picked up your package for you if you were not at home.
If you have had a burglary at your home, you should report it to your local police and insurance company.Customer Answer
Date: 01/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.because without him filing a claim with ***** i wont be able to get my money back from ****** and the claim expires in a couple days
Regards,
***********************
Business Response
Date: 01/02/2024
We have investigated your concern, the carrier has provided a proof of delivery showing your package has been correctly delivered with signature obtained. ********* will not be taking further action on this order.Customer Answer
Date: 01/31/2024
Complaint: 21037583
I am rejecting this response because: after speaking with supervisor at ***** they are telling me u must sign over a waiver or file the claim yourself. This is not hurting u in anyway I am the victim that never got what I paid for. I dont know why its so hard for you to not do your part
Sincerely,
***********************Customer Answer
Date: 01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary. yes because i really need my funds and
RE: 774412489332
A pleasure speaking to you,
We regret any inconveniences this issue as caused. Per our discussion, because your financial arrangements are with the shipper, you should contact them for further assistance regarding claims for reimbursement or replacement. The shipper may contact ***** for any loss claims or client waiver assistance they require. We will make a courtesy effort to update the shipper on your behalf, and advise that they may file a claim. A waiver would be needed if they elect to resolve the issue directly to you.
As you requested a copy of the delivery record is attached for your review. We will reply to the BBB in a couple days regarding any progress made. Thank you for your patience on this matter.
Respectfully,
************************|***** Service Recovery Escalations |O. ********************Regards,
***********************
Business Response
Date: 01/31/2024
We have responded multiple times and our position has not changed.Business Response
Date: 01/31/2024
Better Business Bureau:
I would like to reject the offer of Mediation for complaint ID ********.
Regards,
***********************
Initial Complaint
Date:12/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx Express proof-of-delivery details appear below; however, no signature is currently available for this
shipment. Please check again later for a signature.NO SIGNARURE!!!! SO HOW DID I SIGN FOR IT? WHO IS TBRADY?
*********** Request opened:Nov 17, 2023 Results of investigation Order number:************** Seller:antonline Quantity:1 Case #:5326908563 Case opened:Nov 17, 2023 Case closed:Nov 23, 2023 I have attached the delivery confirmation, but i never got it, balso theres no signature because it IS required.Business Response
Date: 12/26/2023
The proof of delivery provided confirms the merchandise was delivered with signature to the buyer's address that was provided at time of purchase.Customer Answer
Date: 01/03/2024
IM ************************* AND I HAVE BEEN TRYING TO GET MY REFUND PLEASE FEDEX HAS CONFIRMED THEY ARE AT FAULT PLEASE READ THE INSERT SCREEN SHOTSCustomer Answer
Date: 01/03/2024
IM ************************* AND I HAVE BEEN TRYING TO GET MY REFUND PLEASE FEDEX HAS CONFIRMED THEY ARE AT FAULT PLEASE READ THE INSERT SCREEN SHOTSInitial Complaint
Date:12/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered merchandise on November 26 an XBOX. ***** says it was delivered November 29,2023. I never received I was told by ******* to contact the seller. I contacted them they said there was a signature on file from ****** I checked ***** website and it says no signature currently available. Called the seller back and asked for them to file a missing merchandise claim and the guy on the phone said no and hung up the phone. I emailed them and asked them to file the claim and got the response that they were satisfied and claim was resolved as far as they were concerned. I also let them know that there was no signature available through ***** website and now neither company is returning my calls.Business Response
Date: 12/26/2023
The proof of delivery attached that was provided from the carrier shows the merchandise was delivered with signature to the authorized shipping address provided by the buyer at checkout.Initial Complaint
Date:11/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 15, 2023 I ordered an Xbox X from this company. Total amount of $518.27. I tracked item closely and could see it was out for delivery however I never received item. The next day it said the item was delivered (November 18, 2023) but wasnt delivered to me. I checked with the neighbors and they didnt see anything. I emailed the company explaining the signature wasnt even my name. They emailed back telling me to contact the police. Ive emailed them two more times and they will not respond. I just want my item or a refund.Business Response
Date: 12/04/2023
The proof of delivery attached shows that this order was delivered with signature to the authorized shipping address provided at checkout.Initial Complaint
Date:11/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 20906647
I am rejecting this response because:I provided the exact order# even if you were to delete customer's private information such as name and address the order number should still provide the actual serial number of the product sold. It is too late now because even the response was delayed passed the warranty period. The business seems to purposely have waited until after the warranty period expired to respond to this message as well.
Also, do note that the *** requires you to keep 3 years of sales records in case you were to be audited. The business should really contact their CPA and figure out what else they are leaving out that could get them into serious trouble with the ***.
Sincerely,
*****************Business Response
Date: 12/07/2023
In accordance to our customer privacy policy, customer data is not retained long term.Business Response
Date: 12/13/2023
The manufacturer can provide the warranty information based on the serial number. If you need to provide documentation in relation to an IRS audit, we advise you refer to your CPA. Unfortunately, we are not able to assist you with your request based on the age of the transaction.Initial Complaint
Date:10/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 20713121
I am rejecting this response because: this item was scheduled for delivery to me just fine. To me and other Antonline customers you redirected the shipments back to your warehouse without any notification. As stated in the original screenshot the shipper requested a return. NOT the package couldn't be delivered as addressed.This is false and misleading business practice by shipping and order after accepting payment. Then on the day of deliver ********* the shipper contacting delivery services to reroute the package back to the warehouse.
The price has now changed since I placed my order. I want my original order, items and price of $78.28 to be honored.
Sincerely,
*************************Business Response
Date: 10/10/2023
As reported, your order was not able to be delivered as addressed and has been refunded. Many items are available everyday for purchase on Antonline.Business Response
Date: 10/16/2023
All of the products we have available for sale are listed at antonline.com. Manufacturer sale price and availability are subject to change.Initial Complaint
Date:10/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 20698979
I am rejecting this response because: That is NOT why it was refunded. It says that the SENDER requested it returned to seller, meaning you deliberately paid the fee to ***** for a return to sender, which I never asked for. What made it "undeliverable". And again, I do NOT want a refund - I want the item at the price advertised. ANTonline, you know exactly what you did and why you returned the item...
Sincerely,
***********************Business Response
Date: 10/10/2023
As reported, your order was not able to be delivered as addressed and has been refunded. Many items are available everyday for purchase on Antonline.Business Response
Date: 10/16/2023
All of the products we have available for sale are listed at antonline.com. Manufacturer sale price and availability are subject to change.
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