Complaints
Customer Complaints Summary
- 75 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18156020
I am rejecting this response from the business. I made several attempts to contact the business to return the "lemon" that was sold to me and the business washed its hands of this with their simple justification that my initial attempt to return the unit was 41 days after purchase; it was a gift and we delayed opening it until the day of the event - and after a few weeks of trying to troubleshoot, determined that it was a lemon. The business made no attempt to assist, and re-directed me to the manufacturer. It was disgusting. I've already returned the unit twice to the manufacturer. No-one should ever buy from this distributor.
Sincerely,
*********************
Business Response
Date: 10/19/2022
This purchase was made on January 11th and is now well outside the return window agreed to at checkout. You must request a return within 30 days of the date of purchase, it is now October and the item was never returned. No refund or replacement will be provided for this order.Business Response
Date: 10/21/2022
Please review our terms of sale attached that were agreed upon at checkout, no return request was submitted within the return period and this order is no longer eligible to be returned. Please work with the manufacturer for warranty support.Customer Answer
Date: 10/21/2022
Complaint: 18156020
I am rejecting this response because its unheard of to sell customers non-functional equipment, period. Its also a disgrace to throw a 30 day return period notice at someone for an item that has been backordered across the world for over a year.
Sincerely,
*********************Initial Complaint
Date:10/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, *********,
Thank you for your offer. However, it seems the refund amount of the shipping and handling fee is not correct. The correct amount should be $62.09 instead of $50. The digital currency on that order is $25 only and there should no sales tax on digital currency or gift card.
Attached are the detail of the order and it shows "(1) $25 PlayStation Store Gift Card (Digital Download) - $25 Gift Card to PS store - Digital code delivered via email - Non-returnable & non- refundable."
I have paid $671.04 for the whole order and the total missing refund of the order after deducting $25.00 gift card should be $671.04 - $25.00 = $62.09.
Thank you.
Sincerely,
own will and I never refused for the delivery. I called *** after missing the delivery and they said the package was held in the warehouse and I could contact the shipper to see what option they offered on 09/02 and 09/12, but I never heard any response. The Return of the Sender process has not started until 09/12. The merchant said there was a $50 restocking fee and return shipping on this item. It was not fair to me because I did not refuse the delivery or intend to return the order. I felt I got deceived because the merchant told me that I will get the refund minus the $25 digital code only. I ordered the two bundles from the merchant again on 09/19 and 09/21 and it got delivered already. At this time the *** driver delivered them successfully because I changed it into my work address so it will have someone to sign for it. I think I should get the $62.09 refund back since I did purchase the same items from them again and I gave them my business again but I was so disappointed now.
*********************Business Response
Date: 10/10/2022
Hello,
We understand your frustration and we are sorry for for the issues you experienced with the carrier. This package was treated as a refused package since it was not arranged to be at the address to take the delivery and therefore the $50 shipping and handling fee was deducted from the refund. The digital goods are non-refundable per the terms of sale agreed to, but we are willing to refund the $50 shipping and handling fee for your troubles.
Business Response
Date: 10/17/2022
Hello,
We have issued you a refund of $62.09 to resolve this case. Thank you for your business and any inconvenience this may have caused.
Customer Answer
Date: 10/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:09/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a PS5 on 09/21/2032. Got my confirmation email, card was charges and everything. However, I noticed that I wasn't charged sales tax on the order, which is concerning to me because I got the console as a birthday gift for someone. The shipping and billing address are different. I've submitted a support ticket, called and even sent emails. No response at all yet. When you're selling people electronics, you need to respond in a timrly manner. Especially if you are gonna charge their card for the order.Business Response
Date: 09/30/2022
We are very sorry that you did not receive a response in a timely manner. Sales Tax is charged based on the customer's address and this purchase was not subject to sales tax. *** tracking results show that you received this order and we hope you are pleased with the product that you have received. Please let us know if you need help our have any questions regarding anything else with your order.Initial Complaint
Date:09/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18034824
I am rejecting this response because:Hello,I had this response in my spam folder, so I could not respond on time. I disagree with the response the company gave because I am the customer and I do not know why they mention resellers.If they need to prove I used the item, I could send them pictures of the item and the serial number to corroborate that is the item they sold to me.Please help me because this is an abuse of the company.
Sincerely,
********************************ebsite to follow up on my refund. I have not got a response.9.I have sent 6 emails to follow up on my refund but I have not got a response.10.Every 3-4 days I call customer service at ************ to follow up on my request. I call every 3-4 days because after every call they open a ticket and send an email to the support team, and they say I should wait 48 hours to get a response. As I never get a response, I call again, and they open more tickets that I never get responses.11.Today, Sep 16, I called, and they said they could open a new ticket. I asked to talk to the person in charge and again they said they can open a new ticket.12.I asked for a different solution, but they hung up the phone rudely, telling me they can only open a new ticket request. ***** days passed and I did not receive my money back. I kindly ask you to help me get the refund of the $41.70 to my card, because I am exempted from taxes on this purchase Order # **********.Business Response
Date: 10/10/2022
The customer purchased a product that is for consumer sale only and is not for sale to resellers as an authorized reseller for the product sold.
Business Response
Date: 11/08/2022
The customer was refunded the sales tax after management confirmed that they were not a reseller.Customer Answer
Date: 11/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************************Initial Complaint
Date:09/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response is a joke. They continually refused to jawed refund. I had to go through ********************* to get this taken care of. ******* issued the refund not AntOnline. However this issue is resolved.
Sincerely,
***********************Business Response
Date: 09/28/2022
Hello, we look to have received your item back and a full refund has been issued to you.
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