Complaints
Customer Complaints Summary
- 75 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is regarding the order # ********** place on 6/23. I see the taxes charged does not match with tax rate for my address. I raised a Support ticket right after placing the order when I saw tax is not calculated correctly. There is no response for that for 5 days. Contacted ***************** they said they escalated the case. But no response, again called, they said they opened another support ticket, there is no response for that either. They would not do anything, they keep disconnecting the calls, they do not want to connect their supervisor either. They said they can't fix the tax rate and I can RMA the laptop(which is sealed at this time), but insist I have to pay for the return shipping. In between they claimed tax rate for their location, but that in correct either. So they are unable to fix their billing error, they want to me return the laptop by on my dime. I what world that is acceptable. Either credit the tax difference, or send the label for laptop return and refund full ordering amount.
Business Response
Date: 07/08/2024
Hello,
We have proceeded with refunding $10.55 back to your original payment method to resolve this matter.
Initial Complaint
Date:05/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a CPU from them, had an issue with it that required an RMA. Looked through emails realized they have never sent an invoice. Use the order number from the shipping email and it doesn't exist on the website. No response from support emails and when I got through with someone on the phone they hung up on me when I told them support wasn't answering emails and that they could only look at orders from a few months ago? Really regret going with this company, if you order just beware that if anything happens to your order this company will not help you.Business Response
Date: 05/15/2024
Hello,
With the information provided, we do not show any record of an order being placed with *********.
Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ********* Surface table from *********, through the Target website. I had NO idea that the delivery at my home would require a siganture when I purchased this item online. I work everyday, I am not able to be at my home to sign for the delivery.********* will not contact Fed Ex so that I can go myself to my local Fed Ex and pick up the package with my ID and signature. They also will not allow me to switch the delivery address so I can get this item at my work.They refuse to help in any capacity. The package will therefore be returned to sender, so I have to wait for a refund and then repurchase the item at a different retailer.Business Response
Date: 05/07/2024
Tracking shows that both packages were delivered to the authorized shipping address that was provided at checkout.Initial Complaint
Date:04/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21590628
I am rejecting this response because: I did not request a refund. I purchased computers from your store and they were shipped, yet you did not fulfill your part of the terms of service.You had them returned to you without notifying me at all. I had to reach out to ***** and then you to understand why my orders were not being shipped to the correct address. When I did get a response from your store, they claimed I requested a refund which is not true. When you ship an item then return it to sender without notice or any sort of communication it looks as though you are stealing. According to ******'s terms of service, sellers are to fulfill orders for sales they have listed online, yet you lied about me requesting a return and are now telling Newegg the item is out of stock. You shipped it back to yourself, so how could it possibly be out of stock? This is false advertising.
The only response I will accept is my order to be filled as it was supposed to be. I would be happy to pay the amount you refunded for this computer.
n doing so caused me pain and suffering in convincing me I had been robbed once I saw the package was redirected and their responses included no truth to them when contacted. My money was returned several days later, but my time cannot be returned for the hours spent on chats in phone calls nor does that make up for the distress caused when the ordeal began, or disappointment felt by not receiving the item I paid for and was taken from me through deception and bad business practices.
Sincerely,
*****************************Business Response
Date: 04/23/2024
Both orders have been refunded in full. We have no further obligations regarding these transactions.Business Response
Date: 05/03/2024
This was refunded in full by Newegg and no further action is required from antonline.Initial Complaint
Date:03/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They knowingly sold a defective laptop and refused refund, return or help pay for repairs due to the defect.Business Response
Date: 03/18/2024
We are sorry but unfortunately the return to reseller window for this purchase has been exceeded. Please contact the manufacturer directly for warranty support if applicable.Initial Complaint
Date:02/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 19, 2023, I placed an order for 2 viewsonic VP2786-4k 27 inch premium monitors on walmart.com's website. ********* was the third party seller who apparently received my order, processed it, and shipped it to my address. I received the incorrect monitors upon delivery which were viewsonic 2768a-4k monitors. I then contacted walmart.com about receiving the wrong monitors. They sent an email on my behalf, to *********, stating the problem with the order. On December 23, 2023, I responded to an email from antonline, upon their request for photos of the product. Showing the wrong items were delivered.********* then replied to me on Dec 27, 2023, stating that upon confirmation, that I indeed received the correct monitors. I again, checked the boxes and order receipt to confirm that they were mistaken. On Dec 28, 2023 I received a message stating how to begin the process of returning the monitors to antonline. I responded back the same day that I thought it was unfair that I should be responsible for paying for shipping back incorrect monitors because it was not my fault. On Dec 30, ******************************************************************************************************** the email it stated that my request for a refund of the shipping cost was ignored and not discussed by *********. I shipped the monitors back to antonline on the 30th of December with a request for signature to confirm they received it from ***** On January 3rd, they received the first monitor and the following day, they received the second monitor. I then waited for my refund (10 calendar days) and then contacted ********* when I still had not received my refund. To which, they blamed it on not being 10 calendar days, then my credit card, and then they told me to contact walmart.com for my refund. Recently, I contacted walmart.com who stated that, they cannot issue a refund because they were not the ones who received the payment or shipped it.Business Response
Date: 03/04/2024
Hello,
We show that a full refund has been processed for the 2 monitors that were returned.
Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21239143
I am rejecting this response because:AntOnlines response is incorrect and does not represent what happened. I went to ******* to initiate the return prior to any contact with AntOnline. ******* attempted to return the item but their system said that I had to return through AntOnline because although I bought it through ******* online, it is a 3rd party seller. There was nothing that ******* could do.
I then contacted AntOnline who refused to return the item when it was still within the eligible time frame to return. **************** tried to tell me to contact ******* again and I advised them I already have.
AntOnline is refusing to return an item when it was eligible for return. Proper resolution would be to return the item through AntOnline as I requested within my rights as a consumer and according to policy. Also, my other complaints in the ticket still need be addressed. The poor treatment I received from the customer service agent who hung up on me twice and the *** that is programmed to block numbers of customers to prevent them from calling back in.
Sincerely,
***********************Business Response
Date: 03/03/2024
As advised by the customer service team, you were to request your return through *******. If you were having issues with the return policy we also advised to reach out to ********* customer care for assistance. ******* did provide you with the support and options for their assistance but the return was not initiated and the item is no longer eligible for return.Business Response
Date: 03/07/2024
The facts remain the same since our initial response. There is no further action we can take in this case.Initial Complaint
Date:01/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/15/23 I placed an order for a ps5 spiderman2 bundle that includes a spiderman2 themed ps5 and a PlayStation portal for $775.99 including tax and shipping.Order #**********. Order shipped and was expected to arrived before Christmas. Package was delayed for several days and was lost. ***** located the package in ** and on 12/28/23 the shipment finally arrived to my home. Inside the box was a ps5 slim only and no PlayStation portal at all.Immediately I attempted to call customer service and was unable to get through so i emailed. The reply I'm so sorry. I will work with you to get this sorted out as quickly as possible. We appreciate the photo provided. For us to assist further, please provide the following:1. Please send a pic of the shipping package showing our label and any package damage if applicable.2. Please send a pic of the item received and any damage if applicable.I will start the process on our end and also open a warehouse / shipping investigation. I replied with photos of the box when it arrived, photos of the labels on the box. No reply, so I called the next morning and was told a ticket was initiated. I received an email from customer support with the same response as last time. I replied again with photos of the box as it arrived, the item inside from all angles, a copy of my invoice, a photo of the sku of the item received and the labels that were on my box the original label and the relabel that ***** created when the package was lost. I called to confirm receipt of this info- it was confirmed they got it and would get back to me by email.No reply.I have called many times since to check status to be told there is no update to the investigation.I have emailed several times since with no reply. The last time I got through, I was asked what the issue with my order was. I would like to be refunded for the PlayStation portal that I paid for but did not receive.The total amount of this item is ****** not including tax or shipping.Business Response
Date: 01/31/2024
We have investigated your concern with our warehouse. It has been determined your order has been correctly shipped in full. The photos you have provided shows a shipping container that was not shipped from our warehouse. Additionally, proof of delivery shows the correct weight for your package. ********* will not be taking further action on this shipment.Initial Complaint
Date:01/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Business Response
Date: 02/06/2024
Hello,
We are sorry to hear that you experienced issues with your purchase. To resolve this matter, we provided a digital key for a 3 month Xbox game pass Ultimate for you to use via email on 02/01/2024.
Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* ended up refunding me, not antonline.com. They actually refused.Business Response
Date: 01/31/2024
Hello,
We show that a refund has been issued for this purchase. No further action is needed for this return.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.