Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20443723
  
  I am rejecting this response because that's complete and under ********. The laptop was defective and ataonline is a scummy company. It takes a 5 minutes worth of googling to find out how many people get screwed by them
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/28/2023

  This complaint was filed a year after the dispute was settled through ***** The fee charged for the return was supported by an **** policy for items not returned in the condition in which it was sold. The laptop was returned with signs of use and not defective. The customer was refunded the correct amount. 

  

  Business Response

  Date: 09/04/2023

  The sale referenced was over a year ago.  This returned item was tested and not defective but had signs of customer use.  The refund was based on **** policy and  supported by ****s dispute process.

• Initial Complaint

  Date:06/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 06/27/2023

  Hello, 

  We are very sorry for any inconvenience this may have caused you. We have reviewed the certificate you provided and the sales tax charged for your order has been refunded to your original payment method used at checkout. Please allow enough time for the credit to appear on your statement. 

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20174810
  
  I am rejecting this response because: I am not satisfied with this outcome because I never placed the order and never received merchandise. Somebody hacked into my account and took out the $63.98 three times without my authorization. The bank refuses to return my money.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/07/2023

  This was a normal transaction approved by the credit card company with no indication of fraud.  There has been no information to suggest the customer did not receive the item ordered.

  

  Business Response

  Date: 07/13/2023

  This was a normal transaction approved by the credit card company with no indication of fraud.  There has been no information to suggest the customer did not receive the item ordered.

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20174810
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20128918
  
  I am rejecting this response because: If you look at the screenshot provided by the seller it clearly says AND so meaning the game pass is included its in the discription of the sellers add. please review the sellers add and read the rrviews where the people got the game pass included
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 06/07/2023

  Hello, 

  It is clearly stated in the product details that the Xbox Game pass is sold separately from the console. Please see link to product listing below. 

  ************************************************************

  

  Business Response

  Date: 06/13/2023

  We are sorry for the misunderstanding, but is stated in product details that the Xbox Game Pass Ultimate is sold separately. Please see attached for full listing description where this is stated. 

   

  ************************************************************

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20128918
  
  I am rejecting this response because: The seller clearly told ******* per email in written response that the xbox game pass for 24 months was shipped and delivered with the xbox as per add it does not say the xbox game pass is sold seperately it says EA membership is sold seperately. please seller reread your own screenshots and review your message sent to ******* ( which ******* sent me a copy of)
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************************* a return authorization The ** came the following day. It stated that I had to pay return shipping. I found that expense to be improper and fought that with both ********* and ****** to no avail.I dismantled the equipment, packaged it up in the original boxes, (with extra protection), and shipped it via *** to Antonline in **. It was received by "*******" on the morning of May 10th.It is a great pity in my mind that BBB does not evaluate complaints when accrediting businesses. If that policy was revised then there would be no way that ********* would get that accreditation. Their whole business philosophy is that "our commitment to the customer ends when we ship the purchased product. We kind of hope the customer gets what was paid-for but when that is not the case it is not our fault and we accept no responsibility".Under Antonline conditions of purchase, they are able to levy a 15% restocking fee. I will not accept that levy

  

  Business Response

  Date: 05/15/2023

  Hello, 

  We are very sorry that you experienced issues with your merchandise. A full refund was initiated to your original payment method on May 11th. 

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********,I humbly request your esteemed company to assist me in follow up of my request below that I have shared on your ******* and **** inbox. It has so far not elicited any response and I am hopeful that through this email you will be able to respond. I will copy paste what I had already shared to your inbox on the aforementioned platforms: Hi *********. I bought a laptop through **** on 19 February 2023 and was 'delivered' on 22 February 2023. The intitial delivery date was to be on 03 March 2023. However, ***** did not deliver it to my apartment meaning I did not get the item. I have since followed up with them, filed a claim and issued with a claim number. They have advised me to follow up with you to facilitate on my request. Please find our communication screenshot for your reference. My details are as follows:Name: ************************************** address: 816 woodchuck place, Bear, DE ********** Mobile number: *********** Tracking number: ************ Email: ******************* Order number: ************** I humbly request you to file a claim on my behalf on your company's letter head and release all rights to the claim to ***** so that I can be compensated.Feel free to reach out to me i ncase you may need further information.*******,*******. I have so far have had no response from ******** with how this particular isssue can be resolved

  

  Business Response

  Date: 03/27/2023

  FEDEX has verified correct delivery. Please be sure to check the exterior doors, porches, mailbox and garages at your location as they often try not to leave packages in plain sight. Also, please check with your neighbors as they may have picked up your package for you if you were not at home. 
  

  If you have had a burglary at your home, you should report it to your local police and insurance company.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19404478
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************ck so that I can get my money. They only state the package was signed and delivered which **** says they cant do anything and ***** says they can only talk to the shipper for the refund not me. At the moment I have my credit card company looking into it but all of antonline contact information is out of order No one answers my emails, messages on ****, or phone call when I call their support numbers. I dont know what else to do and I hope you guys can help me. I no longer want this ghost laptop I just want a refund, I already bought a new laptop through Best Buy for school. **** says to talk to ***** and ***** says to talk to the shipper and the shipper isnt responsive, both **** and ***** have my recorded phone calls. Everyone says theyre nothing they can do even though I never received the laptop and the shipper did say they used a license for approval of signature and **** said the name has to match the signature. Thank you, *********************

  

  Business Response

  Date: 03/15/2023

  FEDEX has confirmed correct delivery to the shipping address given at order placement with a signature collected. Please be sure to check the exterior doors, porches and garages at your location as they often try not to leave packages in plain sight. Also, please check with your neighbors as they may have picked up your package for you if you were not at home. 
  

  If you have had a burglary at your home, you should report it to your local police and insurance company.

  

  Business Response

  Date: 03/20/2023

  Proof of delivery shows that this was delivered to the shipping address provided by the customer and shows ********************* as the recipient of this package. No further action is needed as the carrier delivered to this to the correct address and signature was provided. 

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19404478
  
  I am rejecting this response because:
  
  I have proof from ***** that the recipient of the package was NOT me, *********************, and was signed for by a ************. The shipper claims that an ** was used as proof but there is no where on the records I have obtained from ***** that the ** shown was mine, *********************. We have checked and no one in our household or on our street has received this package. ***** has also offered to refund the money to the shipper as they have established that their records were incorrect and the package was deemed lost/stolen. The shipper only needs to contact ***** to start the return process as they will not allow anyone other than the shipper to obtain the refund. This is to facilitate the return process and allow the shipper to then refund me the money I spent on a product I never received. So far the shipper has deemed our business only worthy of a copy and paste message. This is unacceptable, and very poor customer service.
  I have attached a copy of the official documentation for Proof of Delivery that ***** had sent me. Please view the highlighted portion containing the proof that the signature is not that of the intended recipient, *********************, and states signed for by *************

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19405890
  
  I am rejecting this response because:

  The Damage shown from your own proof does not add up to the story you produced. The image where the Chip is still inside the box, does not have the same markings as the chip on the desk that is shown, you provided no pictures without a grey and white filter to insinuate that they are the same chip. I have put the images that were provided through software to show further proof that the claim made is not factual. The claim that it was incorrectly installed is also false. Only 1 pin is bent from the images provided, which is very unlikely from an "incorrect installation". Damage to the pins would be more drastically damaged than provided. **************************** this video should be proof enough that only 1 bent pin is not possible if it was installed incorrectly. The chip will not set unless it was on the motherboard correctly, and to force it down would bend more pins. Any professional would be able to tell this is not from a incorrect installation. You have sent me a damaged CPU then lied about me sending it back damaged. There were no scratches on it before it was taken out of the box, only proving that you are in fact trying to scam me. 

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/15/2023

  The item was returned with customer caused incorrect installation damage with efforts to conceal the damage. The item is not eligible for refund. 

  

  Business Response

  Date: 03/21/2023

  A refund was processed to your PayPal account for this transaction on 03/17. No further action is needed at this time. 

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You all take quicker to respond to BBB than you are your customers. I am taking you all to court.  

  

  Business Response

  Date: 03/04/2023

   

  Fedex confirmed proof of signed delivery to the shippers address.  

  There is no further action we can take at this point.