Complaints
Customer Complaints Summary
- 75 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a PS5 bundle with a black ops 6 game. There was no game in the box. I reached out to them a few times and they would not allow me to speak with anyone and just created tickets. I received emails from customer service stating the box was delivered by fed ex even though I explained verbally and through email that I received the box but the game was missing. Every response from them was it shows the box was delivered. No actual response because it stated the same verbiage in each email.
Business Response
Date: 01/28/2025
Hello,
We show that a refund was processed on December 27th 2024. No further action is needed from antonline.
Initial Complaint
Date:12/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22684836
I am rejecting this response because:the item NEVER arrived damaged and the idea that you guys say such a thing to your customers like that is absolutely unacceptable. Most harshest response I have heard from a business. You guys are frauds and I have heard several complaints about this business already I have NO clue why I bought from here. If you think its fraudulent then send me the item back. You guys stole my money so consider yourselves frauds!!!! Your whole company is a clown.
esponse. I will keep emailing and keep phone calling you guys until you guys realize you made a mistake. Told many people around me to already boycott this website and will go to the VERY EXTREME to get my money back. I will say it once and I will say it again, DO NOT STEAL FROM THE POOR! its Absolutely UNACCEPTABLE and DISGUSTING!!!!! I know this company values their BBB standing and rating so I will make sure it gets ruined if something SO SIMPLE cant be done. I have more complaints on the way!Please either refund me or return my item back, dont be a fraud. Thank you
Sincerely,
**** ********Business Response
Date: 01/12/2025
This was a fraudulent return attempt. The buyer returned a damaged processor with a serial number that was purchased from another vendor. The item purchased from ********* was never returned.Business Response
Date: 01/19/2025
The customer did not return the item purchased from *********.Customer Answer
Date: 01/19/2025
Complaint: 22684836
I am rejecting this response because:you keep saying the same thing you think Im dumb??? I returned what you guys sent to me and I have pictures too Everyone working at your company is a fraud even you! I will make sure I NEVER shop here even if I am threatened to do so. Hope all the computer parts you have rot because you steal from your customers and think you can get away with it. YOU DONT EVEN RESPOND TO CUSTOMER EMAILS!!! That just goes to show how horrible and disgusting this company is. Hope you understand (you wont because your company is a fraud)
Sincerely,
**** ********Initial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22540160
I am rejecting this response because:
Sincerely,
******** ******Business Response
Date: 12/02/2024
Hello,
After reviewing the details of your order, we can confirm that the keyboard was not advertised as being part of the ********* Surface laptop purchased. The keyboard accessory is sold separately. We apologize for any inconvenience this has caused you.
Business Response
Date: 12/09/2024
We have reviewed your concern and the listing for the the ********* Surface Pro tablet you purchased through *******. The listing is only for the Surface Pro Tablet. No accessory items were listed in the description or package contents. You were provided the option to return for a full refund.Initial Complaint
Date:11/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November of 2023 I purchased a PS5 through ***********, sent by a third party, antonline.com. The ps5 was returned, the controllers that came with it were returned separately due to them giving me a box too small for both the system and controllers. Months after the return I was still making payments and never got a refund/stop pay notice for the return. I reached out to all parties, *******, ******, and ********* and was told by AntOnline I was issued a refund. No refund was ever received. They still contacted me for payments. Ive filed disputes with everyone involved and have now received notice from a new party, *********** being told they are trying to get the payments due. Nothing is due, I dont have the product, no money was returned to me, I paid half of the total before I stopped.Business Response
Date: 11/18/2024
A full refund was processed by ********* through ***********. No further action is needed from ********* for this matter. Please contact ******* or Affirm for your concerns regarding your refund.Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased new item on ****** on 8-15-24 for $64.00. Item was received and was used. ********* then only offered partial refund of $54.40 for false advertising. Repeated attempts at contacting antonline for resolution have been unsuccessful.Business Response
Date: 11/15/2024
A full refund has been processed through Amazon.Initial Complaint
Date:09/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an Order on 9/6 Received email said order was delivered on 9/11 I realized there was an issue with the delivery because my Ring doorbell never tracked anyone making a drop. After checking the tracking confirmation,.it was easy to see that delivery was not made to my address, and by the looks of it, not even the same building. Proof was provided to ANT, and I was told nothing could be done as ***** said package was delivered.The problem is this, I paid for a product, I never received said product. it was clearly delivered to the wrong address. This is a problem between ANT and ****** I imagine this is why you have insurance. This problem has nothing to do with me. There is no reason to hold my funds hostage. A refund must be issued or another product sent out. Order# ********** Tracking # ************ Pictures will be provided to show the package was delivered to wrong *************** can only provide BS responses. Clearly this has been an issue with other people based on their reviews and online profiles. Cheap scammers with disgusting customer service!Business Response
Date: 09/24/2024
***** has confirmed correct delivery to the shipping address given at order placement. We advised that you check the exterior doors, porches and garages at your location as they often try not to leave packages in plain sight. We also advised to check with your neighbors as they may have picked up your package for you if you were not at home. If you have had a burglary at your home, you should report it to your local police and insurance company.Initial Complaint
Date:08/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Returned CANCER CAUSING HP COMPUTER to Atlanta Network Technologies on August 13, 2024. Their *** advised it takes 10 BUSINESS DAYS TO REFUND MY MONEY. IT TOOK 2 MINUTES FOR THEM TO TAKE THE MONEY FROM ME! I WANT MY $435.49 BACK NOW!!!Business Response
Date: 08/16/2024
A full refund has been processed for this return.Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a laptop on Saturday, August 3rd. Today, I received a message indicating that my order was cancelled because my transaction "supposedly had a higher than normal fraud risk". They also stated that "Antonline reserves the right to refuse service and cancel orders at its sole discretion". This really calls my attention, as I bought a laptop my other child two weeks ago and nothing went wrong with it. The problem is that they haven't said anything about refunding the $510.23 that I paid for it. I haven't been able to find any information on this matter in their FAQ. I really need help to recover my money from these guys. As you will see in the attached documentation, they don't provide any information of your order. They make it almost impossible to file any claims.Business Response
Date: 08/12/2024
Hello,
The authorization for this transaction was voided. The charge should have never posted to your account as it was never settled. Please review your statement
Initial Complaint
Date:07/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone hacked into my account and purchased an item from this company. I reported it right away to the company to stop the shipment of the fraud delivery, and they did nothing to it, knowing that it was fraud. The person who gets the phone when you call customer service was told the day of the fraud to stop the shipment and she did nothing except write a ticket and said it was still being researched. They will not get their item or their money and they did nothing to stop the fraud. They need to change their delivery method because It was reported as a fraud charge, and they still shipped out the item and did nothing to stop the shipment. Be very aware of this company and I would not purchase anything of high value, computers PlayStation or anything from this companyBusiness Response
Date: 08/02/2024
This was a normal transaction approved by the credit card company with no indication of fraud. We advise that you contact your credit card company or financial institution if there has been unauthorized activity on your account.Initial Complaint
Date:07/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to provide a detailed explanation regarding my recent **** purchase and the issue I am facing with the return process.Situation: Within the 30-day return period, I intended to return the laptop I purchased because it did not meet my requirements. However, due to an unfortunate mix-up with the return labels, I accidentally sent back a different item instead of the laptop. I run a shipping and exporting company, that being said I deal with ***************** etc every day for my job. Realizing the mistake, I immediately attempted to contact the **** store to explain the situation and correct the error.Complication: Before I could explain my situation and resolve the issue, the **** store suspended my account, preventing me from further communication through the platform to the store, Antonline. As a result, I was unable to proceed with the return or exchange process via the usual **** channels. I attempted to appeal the decision as well, explaining my part and showing proof of the laptop unopened and sealed, brand new. Current Status: I still have the laptop in my possession, which is completely unopened and brand new. I am ready and willing to return the correct item as soon as possible.Request: I am seeking assistance from you guys in resolving this matter. Specifically, I want to return the item however am unable to as ********* had my **** account suspended, so I am not able to reach out to them or communicate with them in any way. Supporting Documentation:Purchase receipt for the laptop Copies of communication attempts with the **** store Photos of the unopened, brand-new laptop Thank you for your attention and assistance in this matter. I appreciate your understanding and support in resolving this issueBusiness Response
Date: 07/26/2024
We are sorry, but unfortunately the return to seller window for this purchase has been exceeded. Originally we received an empty package from the customer and deemed this to be a fraudulent return. The reported mistake from the customer came after the ****** window had expired and the customer can no longer return their merchandise for a refund.
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