Reviews

Review Details

• Review fromCrystal C

  Date: 03/08/2024

  Title: Outstanding Experience with Apex Media Solutions LLC My experience with Apex Media Solutions LLC has been nothing short of outstanding, diverging greatly from the negative feedback I've seen here. Their team exudes professionalism, dedication, and genuine care, making every interaction smooth and productive.After a series of disappointing ventures with other SEO firms, I was hesitant about Apex's higher prices. However, deciding to work with them has been incredibly rewarding. Their transparent dashboard is a revelation, allowing me to see exactly what they're doing for my SEO in real time. No more guessing or unclear updates; I now have a clear view of our strategies and progress.Their commitment to communication is another highlight. With monthly conference calls, we review my ****** standings and plan ahead, providing a level of involvement and clarity I hadn't found elsewhere.Apex has significantly boosted my online presence, getting my business onto nearly 50 trusted search engines I didn't even know I was missing out on. Their work has brought visibility and reach that far exceeded my expectations, correcting the oversight of past firms that promised much but delivered little.In sum, Apex Media Solutions LLC has justified their cost with unmatched service, transparency, and results. If you're in search of a reliable, communicative SEO partner, look no further.

  Apex Media Solutions, LLC

  Date: 03/22/2024

  Crystal, 
  
  Thank you so much for your incredibly kind words and for taking the time to share your positive experience with us on BBB. Your feedback means the world to us, and we're truly grateful for your appreciation and support.
  
  We're thrilled to hear that we were able to meet and exceed your expectations. Providing exceptional service to our clients is always our top priority, and it's incredibly rewarding to know that we've succeeded in delivering a positive experience for you.
  
  Your feedback will serve as a great motivation for our team to continue delivering the highest level of service and satisfaction to all our clients.
  If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out. We're here to assist you in any way we can. Once again, thank you for choosing Apex Media Solutions and for your generous appreciation. We look forward to serving you again in the future.
  
  Warmly, 
  Apex Media Solutions 
  ************** 

• Review fromArlene D

  Date: 03/06/2024

  One of the best business decisions of my life! I have done my own marketing for years, and thought I was doing a pretty good job. However, the difference they have made in just 30 days cleaning up the mess that was my online disaster, with so much conflicting information. and now after months with the company I cant imagine not having somebody doing my marketing for me. I send them my pics throughout the day, and they take care of everything! Im now considering using them for my social media campaigns too! They also make quick changes for me, and all I have to do is text my rep! *** almost like artificial intelligence, but theyre real!!

  Apex Media Solutions, LLC

  Date: 03/08/2024

  Thank you so much for your glowing 5-star review! We're thrilled to hear that you've had a positive experience with us and that our communication and efforts to boost your online presence have been impactful for you.
  
  At Apex Media Solutions, we prioritize effective communication and strive to ensure that our clients are always in the loop every step of the way. It's fantastic to know that our efforts in this area have resonated with you.
  
  Increasing your online presence is a key goal for us, and we're delighted that you've noticed the results. We understand the importance of standing out in today's digital world, and we're dedicated to helping our clients achieve their goals in this regard.
  
  Thanks again for choosing Apex Media Solutions! 
  
  Warmly, 
  ************** 
  

• Review fromStephen S

  Date: 03/05/2024

  The customer service I received from ********************** was outstanding and second to none. I was impressed by their professionalism and patience to answer all my questions about their services. They made me feel totally confident I chose the right company to get me noticed on the internet. I can't express how happy I am to have Apex on my side. Everybody I spoke with was so friendly and knowledgeable. It was truly a pleasure and positive experience to talk to the people at Apex. I want to thank ****, *******, ***, *******, ******** and especially ********* for all your help, patience and understanding. Thanks again, ******************

  Apex Media Solutions, LLC

  Date: 03/07/2024

  *******, 
  
  Thank you for taking the time to share for your high praise feedback! We are always **************** top-notch service and results. At Apex Media Solutions we prioritize providing exceptional service to every client, it is always gratifying to know we have made a difference.
  
  Your kind words are motivation for us to continue delivering top-notch service and support to all our clients. We are always here to help! Once again, thank you for choosing Apex Media Solutions. We truly appreciate your business and look forward to continuing to service you. 
  
  Warmly, 
  ************** 
  Apex Media Solutions

• Review fromThraysi R

  Date: 02/28/2024

  They actually lied since the beginning to assure you pay to move to the next step. When I realized that I wasnt going to receive the service that they initially said I would it was already too late. I have payed and contacted them for a refund and I was told that the information was correct. It was correct after I payed but they promise something for an initial payment but dont expect to receive it until to buy their system which was not ever once mention with the first agent that collects payment for something that doesnt help out any business

  Apex Media Solutions, LLC

  Date: 03/07/2024

  Thraysi, 
  
  We appreciate you taking the time to share your concerns. We're genuinely sorry to hear about your dissatisfaction with our services and any misunderstanding that *** have arisen.
  
  We pride ourselves on transparency and integrity in all our interactions. We assure you that it was never our intention to mislead you or provide anything less than the highest standard of service. We value the opportunity to address your concerns directly and work towards a resolution that meets your expectations. Please reach out to our customer service department and ask for ***** at your earliest convenience so we can better understand the specifics of your situation and find a suitable solution.
  
  Your feedback is invaluable to us, and we take it seriously as we continuously strive to improve our services and better serve our clients. We are hopeful for the opportunity to make this right for you! 
  
  Warmly, 
  ************** 
  Apex Media Solutions  
  

• Review fromJess M

  Date: 02/15/2024

  This company is a SCAM! Avoid at all costs... they are good at convincing you they know what they are doing then pressure you to spend more and make up some BS statistics to convince you you need to spend more. After taking your money they give you the run around it will take "X" amount of days... we never got what they claimed to be selling and had to cancel credit cards etc.

  Apex Media Solutions, LLC

  Date: 03/07/2024

  ****, 
  
  Thank you for bringing this to our attention. We are truly sorry to hear about the misunderstanding regarding the services you received. Upon reviewing your account, we can confirm that the services you paid for were indeed provided to you as per the terms of our agreement. We have records of the transactions and documentation to support the completion of the services in question.
  
  However, we understand that there may have been some confusion, and we apologize for any inconvenience this may have caused. Our goal is always to ensure complete satisfaction for our clients, and we regret if your experience fell short of expectations.
  
  We would appreciate the opportunity to discuss this matter further and address any concerns you may have. Please feel free to contact our customer service department at ************** and we will do our utmost to resolve this issue to your satisfaction. Once again, we apologize for any inconvenience, and we thank you for bringing this to our attention. Your feedback is valuable to us as we continuously strive to improve our services and customer experience.
  
  Warmly,
  ************** 
  Apex Media Solutions

• Review fromPamela M

  Date: 02/13/2024

  In December Apex Media Solutions convinced me to buy there service to get me online for $199.99 . They did nothing . I looked online at their reviews and saw this company is a scam taking thousands from Companies . I have tried to get a refund as I told them I wasnt interested and its ridiculous . They are even disputing w my CC company . Its frustrating. I wouldnt recommend this company .

  Apex Media Solutions, LLC

  Date: 02/22/2024

  ******, thank you for taking the time to share your feedback with us. We are committed to addressing any concerns or issues raised by our customers to ensure the best possible experience. After reviewing your comments, we noticed some discrepancies that we would like to address. It seems there may have been a misunderstanding or misinformation regarding eligibility for refund and disputes with your credit card company. Our records do indicate we fulfilled the service. If a client is ever unhappy and speaks with us directly we are happy to issue a refund. Unfortunately we did not get that opportunity when we received the dispute from your credit card company. 
  
  We take great pride in providing accurate and transparent information to our customers, and we regret any confusion or inconvenience this misunderstanding may have caused. Our team is dedicated to resolving any issues promptly and to your satisfaction.
  We would appreciate the opportunity to further discuss your concerns and clarify any misunderstandings. Please feel free to contact us directly on our customer service line so that we can address this matter personally and ensure your complete satisfaction. Thank you for bringing this to our attention, and we look forward to resolving this matter with you.
  
  Sincerely,
  
  ***** K 

• Review fromJessy C

  Date: 02/12/2024

  I was having such a hard time getting my business to show up on google and it was causing me too much stress. I contacted this company and told them the issues I was having and although it wasn’t an easy task, they didn’t give up and got my company live on google. With constant communication and above and beyond service, I trusted that they would resolve the issue and they did with ease! I now get inquiries about our services that I was not seeing before and it has made such a positive impact on my business. -***** ******* ********** ****

  Apex Media Solutions, LLC

  Date: 02/22/2024

  *****, 
  
  Thank you so much for taking the time to leave such a positive review on the Better Business Bureau website! We truly appreciate your feedback and are thrilled to hear about your positive experience with our SEO program. At Apex Media Solutions, providing excellent customer service and satisfaction is our top priority, and it's always rewarding to hear when we've met or exceeded our customers' expectations.
  
  Your kind words serve as motivation for us to continue delivering the highest quality digital marketing and customer experience possible. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help! We look forward to serving you again in the future!
  
  Warmly, 
  
  ************

• Review fromTomas M

  Date: 01/27/2024

  I could give to this f........."company" ZERO because they are a SCAM! Be aware, they just want stolen your money and after this "reschedule" "reschedule" and "reschedule" the appointment with "the senior analyst". I can't understand why this people there's not in jail because they still doing this scam to honest businesses. F...SCAM!

  Apex Media Solutions, LLC

  Date: 02/07/2024

  *****, we are saddened to hear of your recent allegations suggesting that our company is a scam. We take such accusations very seriously and want to assure you that they are completely unfounded. We pride ourselves on our integrity, transparency, and dedication to providing exceptional products/services to our customers. We understand that trust is the foundation of any successful business.
  
  If you have any concerns or questions regarding our products/services, we encourage you to reach out to us directly. Our team is here to address any issues and ensure that you have a positive experience with us. We are committed to resolving any misunderstandings or concerns that *** arise. Our goal is to ****** trust and build long-lasting relationships with our valued customers. We hope for the opportunity to discredit these allegations. Thank you. 
  
  

• Review fromDon C

  Date: 01/24/2024

  ****** that's all that can be said about the company. Don't believe a word they say . The so called marketing company has some shady characters that have a decent line of bs

  Apex Media Solutions, LLC

  Date: 02/05/2024

  ******, thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and apologize for any inconvenience you may have experienced. Customer satisfaction is our top priority, and we are committed to addressing your concerns promptly. We understand that your recent experience fell short of your expectations, and for that, we sincerely apologize. It is disheartening to hear that you were dissatisfied with our service, and we want to assure you that we take your feedback seriously.
  
  In the rare event there is dissatisfaction we always work hard to reach a resolution. For you, we decided that meant a 100% refund which we were happy to give. We are very open to working out more of resolution with you and would like to hear more about what you would have liked to receive from our company.

• Review fromBarb L

  Date: 01/19/2024

  This is a **** operation. billing me monthly on my credit card, for what? I don't have anything in writing from this sketchy operation.When I tried to find out what is going on with my website, there is a lot of encrypted code and anyone trying to pull up my website gets a white screen with 404 Error - page not found Please check the URL.Otherwise click here to be redirected.trying to get to the bottom of this. and perhaps someone will get in touch with me and clear up my business name.

  Apex Media Solutions, LLC

  Date: 01/26/2024

  Hi ****, thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had and this is not a reflection of our company. We take concerns like this very seriously and our team is currently investigating this issue so we can ensure this does not occur again.
  
  We are very committed to providing the best possible experience for every client and feedback is crucial to helping us improve. Thank you for allowing this to be brought to our attention and we hope we get the opportunity to make it right.