Reviews

Review Details

• Review fromFrank M

  Date: 04/24/2024

  All the credit goes to this company; the media network has increased our business profits. Their skill in web design brought our online presence higher beyond just being professional; they also captured the true image of our brand, which meant attracting more customers than we had ever imagined.

  Apex Media Solutions, LLC

  Date: 04/26/2024

  ****, 
  
  Thank you so much for your glowing review! We're thrilled to hear that our services have contributed to the growth of your business and helped increase your profits. At Apex Media Solutions, we're committed to providing top-notch solutions that empower our clients to thrive in today's competitive landscape. Your success is our priority, and we look forward to continuing to support your digital marketing needs. 
  
  Warmly, 
  
  ***** K 

• Review fromMichael P

  Date: 04/17/2024

  They charged me for a website that was terrible. Then they would not give me my money back. Only give me a few months free. But they would not do anything during those free months. So they are a terrible company. The only time they work on your online marketing is during the 30 minutes when **** calls you. **** is the only person in the entire company that actually knows what they are doing. And you only get him for 20 to 30 minutes a month. So they are not worth the $250 that they charge you a month.

  Apex Media Solutions, LLC

  Date: 04/20/2024

  *******, 
  
  Thank you for sharing your feedback with us. We're sorry to hear that you weren't satisfied with our website initially. Your opinion matters, and we always strive to improve our services based on our clients' experiences.
  
  We would like to extend our offer to edit and improve your website to better meet your expectations. Our goal is to ensure that your online presence accurately reflects the excellence of your business. Please feel free to reach out to us with any specific changes or ideas you have in mind, and we'll work diligently to make it right for you.
  
  
  We appreciate your business and look forward to the opportunity to exceed your expectations.
  
  Warmly, 
  
  Anisa 
  

• Review fromAndy D

  Date: 04/15/2024

  Scam and ******** lies. They talk all this game without the ability to provide any actual service. I am canceling my card they took info from as well as contacting my bank to indicate fraud.

  Apex Media Solutions, LLC

  Date: 05/06/2024

  ****,
  
  We sincerely apologize for any misunderstanding or concern regarding your recent experience with us. We take accusations of fraud very seriously and assure you that integrity and transparency are fundamental values in our business.
  
  To address your specific issue, we would appreciate the opportunity to discuss it further and gain a better understanding of your perspective. Please reach out to us directly at ************ so we can work towards a resolution together.
  
  Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
  
  Best regards,
  
  **************

• Review fromDenise F

  Date: 04/15/2024

  No stars Terrible company!Stay away!Unprofessional and horrible customer service!The representatives hung up on me twice! They never called me for the scheduled appointment!Unbelievable!

  Apex Media Solutions, LLC

  Date: 04/20/2024

  ******, 
  
  We sincerely apologize for the experience you had with our customer service representatives. This is not reflective of the level of service we aim to provide, and we are truly sorry for any inconvenience caused.
  
  We take your feedback seriously and would like to investigate this matter further to understand what went wrong and to ensure it doesn't happen again in the future. Please reach out to us directly with more details about your experience so that we can address your concerns promptly.
  
  Your satisfaction is our priority, and we are committed to providing excellent customer service to all our clients. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right at **************. 
  
  Warmly, 
  
  Anisa 
  

• Review fromAustin P

  Date: 04/09/2024

  Apex Media Solutions contacted me a few times regarding their promises to put me on the "top of the list" when a potential customer used a voice service (Alexa, Siri, Google, etc..)
  One of the employees there was really convincing, and made the whole scam seem really necessary for my new small business.
  I agreed to their outrageous price, on a one time transaction.. to "try it out" I saw absolutely no increase in customer exposure and i could not even find my business while using said voice services.
  It has been a few months and they LITERALLY call my business phone on average 4-5 times a day. When I do decide to answer the phone, asking respectfully to stop contacting me, the person on the other end of the phone is so disrespectful, saying I actually owe them money. this business is trash and do not fall victim like i did.

  Apex Media Solutions, LLC

  Date: 04/20/2024

  ******, 
  
  We take allegations of disrespect very seriously and are deeply concerned about your experience. We strive to maintain a respectful and professional environment in all interactions with our clients.
  
  We would like to investigate this matter further to understand the specifics of your claim and address any issues that *** have arisen. We would like to more about your interactions so we can take the appropriate action and ensure that this does not happen again in the future.
  
  Our goal is to provide excellent service and to treat all our clients with the utmost respect and care. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.
  
  Please feel free to reach out to us directly to discuss this matter further. We are committed to resolving any issues and restoring your trust in our services.
  
  Warmly, 
  
  Anisa 

• Review fromB. Y

  Date: 04/06/2024

  Great company & truly awesome people!! They have been a company filled with integrity and exceptional value!!! I see their work performing ahead of schedule proving to be a great choice on our behalf especially compared to others we have worked with which brought no results!!

  Apex Media Solutions, LLC

  Date: 04/08/2024

  Mr./Mrs. Young,
  
  
  
  We thank you for taking the time to leave feedback about your experience with us on the Better Business Bureau (BBB) platform. Your insights are incredibly valuable to us as we continuously strive to improve our services.
  
  
  
  I'm delighted to hear that you had a positive experience with us. It's always encouraging to receive such kind words and recognition for our efforts in providing excellent service and results. Your feedback not only helps us understand what we're doing right but also guides us in areas where we can make further enhancements to better serve our customers like you.
  
  
  
  If there's anything else you'd like to share or if you have any questions or concerns, please feel free to reach out. We're here to ensure your experience with us remains exceptional.
  
  
  
  Warmly, 
  
  Anisa K. 
  
  1-800-592-2470

• Review fromJANET R

  Date: 04/05/2024

  SCAMMERS AND VERY VERY RUDE!!****************, I WILL HAVE RESPECT AND NOT PUT YOUR FULL NAME OUT THERE, BUT YOU DO NOT CALL A POTENTIAL CLIENT A CHILD AND THEN PROCEED TO ACT LIKE A CHILD YOURSELF. I HOPE THOSE CALLS ARE RECORDED AND THEY CAN SEE WHO THE REAL CHILD IS. WONDERFUL OPPORTUNITIES AND CONCEPTS OFFERED, BUT THEIR DEMANDING TONES AND CONDESCENDING ATTITUDES DON'T MAKE IT WORTH IT

• Review fromJack L

  Date: 04/04/2024

  I grew curious about the legitimacy of this company when they said they could help me out and gain more phone calls. However, the data my manager specialist was showing I was unable to access for myself. Therefore I grew even more skeptical. Then he started going through the prices which made no sense to me where they were pulling these numbers from it was thousands and thousands of dollars and for what exactly I am still unsure about. However, I was not thinking and taking the hints and agreed to the service where they then sent me a ***** contract and that was it. I said no, however, I was still charged double the price mentioned. After canceling 2 cards and a lot of headaches later they still call me angry demanding money to resolve a "major problem" The only problem I had was not being able to use my cards until my new ones came. I do not know how a business like this can operate legally in ***************** it stuns me. It is criminal and extremely damaging to real small businesses.

• Review fromAndrea M

  Date: 03/21/2024

  This company IS a SCAM, DO NOT Pay for this!I was convinced that paying for this "service" initially around $200 & then a monthly $19 / mo would result in having potential clients contacting me within 1 week. I received NOTHING from paying for this.AVOID at ALL costs!Oh and did I mention that they don't have a proper customer service # to even cancel this subscription properly? Only a voicemail box for "*****" ... what a waste of time. Steer clear!

  Apex Media Solutions, LLC

  Date: 03/29/2024

  ******, 
  
  We are sorry to hear about your experience and sincerely apologize for any inconvenience caused. We take all feedback seriously and always want to make sure you are able to get in touch with us Monday- Friday 9AM - 6PM EST. 
  
  Upon reviewing your case, we see that we fulfilled the service as per our agreement. However, we understand that there may have been misunderstandings or areas where we could have communicated better. We would appreciate the opportunity to discuss this further and address any concerns you may have. We want to make this right and more importantly help your business grow. 
  
  Please feel free to contact us directly at ************** and ask for ***** so that we can work towards a resolution.
  
  Warmly, 
  
  *****
  

• Review fromChrissy M

  Date: 03/15/2024

  Do not contract with Apex. I worked with them for 6 months, which I know is the 'minimum' time it takes for SEO to take hold, but any more time and it just would have been thousands more wasted. It took nearly 3 months for a basic ****** Business Listing to be set up correctly and multiple people attempting to sync a simple Yelp account. My account manager gave me no information, didn't explain what the issue was, and ignored half my questions. They put you on the sites, but only a few a month. Without a verified ****** listing, the additional site listings don't matter that much. Additionally, the team was not at all professional. My account manager was 10+ minutes late to every single call, barely went through anything other than summary data I could see myself on the dashboard, and a 'we're doing what we can!' attitude when asked what more we could do to improve my ranking. After attempting to get detailed data and a proactive plan to grow my reach via email (because my manager had skipped our meeting without notice or apology), I was told 'call customer service.' When I spoke with my manager's manager to cancel my services and mentioned this rude and inappropriate business etiquette, the response was "I spoke with her about that. Sorry, it is rude." Where was the APPROPRIATE response to a client? I have no doubt it would not have been addressed had I not called in. The data available is laughable and, once again if your ****** listing isn't verified for any of the many possible reasons, is incomplete. There are so many other options out there; do NOT work with ********'s a waste of money and a whole lot of headache.

  Apex Media Solutions, LLC

  Date: 03/22/2024

  *******, 
  
  We're sincerely sorry to hear that your experience with our company did not meet your expectations and that you felt the level of customer service was not up to par.
  
  Please know that we take your feedback very seriously, and we apologize for any inconvenience or frustration this may have caused. We strive to provide excellent customer service and high-quality services to all our clients, and we regret that we fell short in your case. We would appreciate the opportunity to discuss your concerns further and find a resolution that meets your expectations. Please feel free to contact us directly at ************** and ask for ***** with Operations. 
  
  Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we deliver a better experience to all our clients in the future.
  
  Again, *******,  we would truly value the opportunity to make this right for you and your invested time. 
  
  Warmly, 
  Apex Media Solutions 
  **************