Reviews
This profile includes reviews for The Drain Team's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 107 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDeborah L
Date: 09/30/2024
*********** 392 is great! Smart, efficient and very nice too.
The Drain Team
Date: 10/01/2024
We appreciate your business, *******! Thank you for recognizing **** with a 5-star review. Please do not hesitate to contact us for any future plumbing needs you may have!Review fromCosta S
Date: 09/09/2024
Just had my natural gas water heater replaced by Christopher #392. He did an excellent job. The water is hot, no leaks, and he left my garage cleaner than it was before. Not only was the job done well, it was done at a price that was less than every other estimate. The Drain Team will be my first call the next time I have a plumbing issue.The Drain Team
Date: 09/10/2024
Wonderful! Your positive feedback is greatly appreciated *****! It's a pleasure to have you as a new client, and we look forward to working with you in the future!Review fromGene E
Date: 08/27/2024
*********** 392 was highly skilled and efficient. Highly recommend. I will be calling again for sure. Came in under the estimate and in a shorter time frame than expected while still doing work above expectationsThe Drain Team
Date: 08/29/2024
We look forward to working with you in the future Gene! Happy to hear that the plumbing issue was fixed under budget and ahead of schedule. Thank you so much for your feedback and recognizing our technician, *****! We appreciate your business!Review fromJulee G
Date: 08/26/2024
The tech and trainee who came to clear out drains and repair a toilet went above and beyond to solve all of the issues in our condo. I couldn't have asked for more courteous and hard working guys. They arrived after the 2-5pm window and stayed over two hours to address all of my needs. I received a call from the office prior to their arrival to make sure it was still okay for them to come late. I highly recommend The Drain Team!The Drain Team
Date: 08/28/2024
Julee, it means a great deal to us that you would recommend our business to the community! Positive customer feedback motivates the staff and reminds them that their hard work did not go unrecognized. We appreciate your business and the 5-star review!Review fromDebra G
Date: 08/24/2024
Very professional and trustworthy. They were done in record time.The Drain Team
Date: 08/30/2024
Thank you so much *****! We're very pleased to hear your experience was worthy of 5-stars!Review fromMadeline H
Date: 08/23/2024
Finally~a business that is trustworthy, reasonably priced with technicians who care about the quality of their work! ******************** 392 were my team today. Fast, efficient, took the time to answer all my questions and explain everything to me. I will be recommending this business & these techs to others in this park. Thank you thank you thank you!!!The Drain Team
Date: 08/26/2024
You are very welcome Mrs. H*****! Thank you so much for the kind words and a great review! We appreciate your recommendation of our business and look forward to referrals from your friends and neighbors in the community.Review fromDebra V
Date: 08/14/2024
Very satisfied with the service and information about my drain problem. The agent was professional, knowledgeable, and proficient. The cost was reasonable. I was thrilled to see a solution since I have a very old park model rv and was concerned there would be no way to fix it. He did an excellent job with the situation I had.The Drain Team
Date: 08/20/2024
It was a pleasure to assist with your plumbing issue, *****! Thank you for the kind words and the positive review!Review fromSandra W
Date: 08/03/2024
*********** #*** did an awesome job yesterday. He is extremely knowledgeable, friendly, and courteous. The leak was identified as being in the wall behind the spare bathroom cabinet. The cabinet needed to be removed to get at the pipes which are not only old but were very difficult and timely to repair - he eventually had to go out and get additional parts for the pipes as well as parts for my shower repair. It was a pleasure. I would highly recommend him to anyone needing a plumbing technician and I would definitely request him should I have any future needs/problems.The Drain Team
Date: 08/06/2024
Thank you so much ******! It was a bit of a project but I'm happy to hear that everything is working properly again. We really appreciate your business and for taking the time to recognize ***** with a positive review! We are available 24/7 if you need us!Review fromKeith W
Date: 07/25/2024
The technician arrived on time and ready to work. He easily identified the problem and presented that to me with a fair price. He performed the work and tested it twice to make sure it was correct and working.. I would definitely use them again.The Drain Team
Date: 07/26/2024
Thank you, *****! I'm very pleased to hear that your experience with our technician was worthy of 5-stars. We really appreciate you taking the time to write a positive review and we look forward to working with you in the future!Review fromJohn H
Date: 07/23/2024
Great experience job well done responding time was excellent thanks for your serviceThe Drain Team
Date: 07/24/2024
You are very welcome, John! It was a pleasure to work with you and we appreciate your business. Thank you for sharing your experience with us.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.