Reviews
This profile includes reviews for The Drain Team's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 107 Customer Reviews
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Review fromLawrence (Larry) H
Date: 05/13/2025
First time dealing with The Drain Team and it went really well. I was having a washing machine hookup problem. Called at around 8:30 AM, was given a two-hour window of ***** and **** was here at 10:15. Everything was done by noon.Shout out to ********* for excellent communications.
The Drain Team
Date: 05/14/2025
Thank you, *****! We are grateful to have you as a new customer and its nice to hear that everything worked out well. We appreciate your business and also for taking the time to recognize ********* and ****!Review fromMary Ann A
Date: 05/01/2025
We recently had a main water valve problem that occurred after 5:00pm. That valve supplied water to the entire home. We called The Drain Team, as we have many times before. They sent ******, that very afternoon. He worked, outside, in the dark, with a work light for about an 1 1/2 hours. He knew exactly what was needed and how to fix it. He was efficient, thorough, and handled the problem professionally, with a smile and a great attitude! These are rare qualities these days. I never hesitate to call The Drain Team for any plumbing problem.The Drain Team
Date: 05/02/2025
Thank you so much for sharing your experience, **** ***! We are thrilled to hear that **** showed up prepared and restored water to your home promptly! **** is a great member of our team, and we agree, his positive attitude is an excellent quality. We appreciate your repeat business and look forward to helping in the future if you need us!Review fromJeanne C
Date: 04/08/2025
I just had another excellent experience with The Drain Team and Chris 392. Last year Chris came to my rescue when I had a problem with the sewer line. He fixed it and told him I had would contact TDT for all my plumbing issues without hesitation. I recently needed TDT and Chris helped me out with bathroom issues. The kitchen area is next...see you soon Chris!! Professional, courteous, always a pleasure and on time. Highly recommended. *****
The Drain Team
Date: 04/10/2025
Thank you so much ******! We look forward to assisting you with any plumbing needs that may arise in the future. We truly appreciate your business, and your recommendation of our business means a lot to us!Review fromMichael B
Date: 04/07/2025
Appreciated the fast response when our toilets backed up and wouldn't flush. *********** 392 was efficient and easy to work with. Will be using the Drain Team again.The Drain Team
Date: 04/08/2025
We look forward to assisting you with any future plumbing needs *******! Thank you for sharing the positive feedback, we appreciate it!Review fromSuzanne G
Date: 04/02/2025
*********** #*** was just here and gave me the biggest peace of mind about my pipes. He saved me money and was extremely wise and professional. Much appreciated!The Drain Team
Date: 04/03/2025
Thank you for sharing your experience, *******! I'm happy to hear that *********** was able to address your drainage concerns. We appreciate your business!Review fromVictor G
Date: 03/13/2025
*****, **** and ****** did a fantastic job rerouting and replacing two lines and the sewer line on our property. They were very mindful of the existing infrastructure and completed the job on time as promised. Very professional and courteous. The Drain Team is highly recommended!The Drain Team
Date: 03/17/2025
Thank you for sharing your experience with us ******! We appreciate you and your kind words about our staff. ****** ******* and ******* take pride in their quality of work and genuinely enjoy resolving plumbing problems for our customers. We're open 24/7 if you need us in the future!Review fromDeena M
Date: 02/19/2025
Came in and easily completed a repair that another company had claimed couldn't be done, trying to convince me I needed to completely replace my toilet for a price higher than the Drain Team charged to finish the job - and said higher price wouldn't have even included the price of said new toilet!The Drain Team
Date: 02/21/2025
It looks like you made the correct choice Cat! We're happy to hear that your problem was resolved, and you were able to save some money in the process. We are grateful for your business and for taking the time to leave us a positive review!Review fromSandra W
Date: 02/04/2025
The drain team sent **** late Sunday to take care of a back up in my sewer system. He took care of everything in a timely manner. I have used the Drain Team before and if I need a plumbing needs in the future, I will definitely call them againThe Drain Team
Date: 02/07/2025
Happy to hear that **** was able to get your sewer drain flowing again ******! We appreciate the 5-star review and your repeat business over the past few years. We look forward to assisting you in the future with any plumbing or drainage needs you may have!Review fromRober D
Date: 01/29/2025
I am so fortunate that I contacted The Drain Team and want to thank ******* Home Inspection in ************* for recommending them to me. I had a cast iron plumbing pipe that had an issue. I called the office and ****** was fantastic in setting up a very quick appointment for ****** to come out and review the ********************** was awesome, very detailed in his research and explained what he saw as issues while he was showing me on a live video feed he was conducting. He gave me his quote on the spot for two different ways to fix the issue.I called in and spoke with ****** to share that I wanted to have them do the work. I then drove a check up to her in her office so we could get the permit moving along quickly. By the time I got home, someone from The Drain Team had already been to my house to spray paint locations where utility and communications lines were located. ****** or ********* (both were so professional and prompt!) called me back around 4:30 that same day with the permit number and stating they would be there Monday morning (It was Friday). ****** and ***** arrived at 8AM and got right to work. (****** called to tell me they were on their way). They were amazingly communicative, thorough and skilled, as they replaced a very large sewer pipe that was 4.5 ft under ground! They were fantastic and great guys who take a lot of pride in their work. They also viewed and cleaned the pipes under my house and thankfully told (and showed me) that they were in very good shape!I can't say enough about The Drain Team !! They are the Gold Standard in my opinion.The Drain Team
Date: 01/30/2025
Thank you so much for an amazing 5-star review, ******! It is a pleasure to have you as a new client and for allowing us to replace your exterior sewer drain. We appreciate you taking the time to recognize ******* ****** ******, and ********* for their contributions to your project! The Drain Team is always open 24 hours a day, 7 days a week to assist with any plumbing issues or emergencies that may arise in the future!Review fromSuzanne G
Date: 01/13/2025
Great service, professional and courteous. Garbage disposal needed repair which was done in a timely manner.The Drain Team
Date: 01/16/2025
Excellent! Thank you for sharing your experience with us *******. Very happy to hear that your garbage disposal is working again! We appreciate your business!
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