Reviews

This profile includes reviews for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Newfold Digital, Inc. has 10 locations, listed below.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

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  HostGator.com, L.L.C.

  2500 Ridgepoint Dr Austin, TX 78754

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  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

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  Newfold Digital, Inc.

  1500 N Priest Dr Tempe, AZ 85288

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  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

Review Details

• Review fromBonnie s

  Date: 01/29/2024

  I have been hosted by ipower web for over 20 years, and they are with this company. They increased hosting plan by almost 100% with no notice. I had negotiated in 2022-23 for reduced rate, then they renewed it at double that rate in 2023-24. ******** ********* said they cannot refund after 15 days; and they cannot "refund" or "credit" our small non profit. they offered 15% discount from the new rate which was increased by 100%. haha. it's almost laughable. And now there is no number to call; only a chat function. I reset to manual renewal and will be arguing to get money back next renewal time. but in the meantime, I am looking for another company. help!

• Review fromJason K

  Date: 01/26/2024

  STAY AWAY FROM BLUEHOST. I am a seasoned website designer, developer, and SEO with 5 years of experience managing websites on Bluehost.I have finally had enough of the poor support, poor responses, slow response times, and ignorance. They are not trained well. I am at an experience level where I can provide all of the details required for Bluehost to solve my issue from the backend, and I will still spend between 1-3 hours waiting for them to take the correct action.My most recent terrifying issue was seeing one of my larger websites go down while Bluehost was updating its website. That was the final straw that drove me to start hosting my own hosting company with similar prices and ****************. Now that I have all of the access, I can solve my client issues. It is less hassle than dealing with Bluehost.I have plenty of stories that I am thinking about revealing on my company's social media.Invest your money with a company that prioritizes your website and gives you quality support and solutions. Just PLEASE STAY AWAY FROM BLUEHOST.

• Review fromWilliam R

  Date: 01/26/2024

  After two months, I finally got the email account on my account changed, only to be told it is now going to be 60 more days before I can transfer my domain- which is why I needed it changed to begin with.Dozens of foreign customer service reps (huge language barrier 80% of the time), multiple supervisors, literally dozens of emails from the "ownership" team telling me the change had taken place when it had not, and a different story from EVERY SINGLE PERSON I TALKED TO.I've been on the internet for three decades and have never experienced such rubbish for customer service.

• Review fromLACY G

  Date: 01/23/2024

  I wish I could give a zero star. They shut my business website down for no reason. I had to spend hours trying to resolve this with them, only to be told it would take ***** hours to resolve the issue. This has a major negative impact on my revenue stream. They were very unhelpful and didn't care that my business was suffering because of their error.

• Review fromShavone M

  Date: 01/17/2024

  If i could give less than one star i would. Due to the weekend and holiday i was 2 days past my 30 day window and no one would help me with canceling my service or a refund. I explained my situation to ****** and they want to stick by policy instead of providing customer service, I could see if it was months later but it was 2 days. I spent an hour waiting for a supervisor only to be advised the request was processed and i logged in the next day the account was still open. No refund was issued. If you are looking for a hosting company, stay far away!

• Review fromMelissa W

  Date: 01/15/2024

  They tripled the amount of the premium and claimed that they sent an e-mail regarding the renewal a month prior, which we never received. My daughter has been hospitalized off and on for the past year and used their service for her blog, which was to help with her mental health while going through a very strenuous physical illness. Aside from never receiving a renewal notice, every time she had an issue with their site, she would have to spend nearly half a day trying to get in contact with someone and then, finally, someone would just fix it and she would have to go back through and do what she had just done on her blog again. This company has a very poor way of dealing with customers and is not truthful. When I called them to request a refund, they stated they were not showing it on their end. I advised them I would be making a complaint with BBB and calling my bank. They said there was nothing they could do; however, when I called my bank, they stated the company had just removed the charge. My daughter and I have been lied to by this company, more than once, and something that was supposed to be used as a tool to help her, made her situation much worse by having to deal with these issues.

• Review fromLynette R

  Date: 01/11/2024

  They tripled my auto renew price and claim to have sent an email a month before renewal letting me know. I never recieved an email. They can't even provide any proof that the email was sent. They can just send a new email that was received with no problem. And then said they cannot refund. They give you only a 15 day window to dispute a charge. I just noticed it on my credit card 5 days past their 15 day window. You can cancel service with no prorated refund for a years upfront cost. This is their gimmick. Hike up renewal cost, claim to have sent an email and only give two weeks to dispute. Bad business practices. Don't use them!!!!!!!

• Review fromDavid Z

  Date: 01/06/2024

  I was customer of Arvixe - part of ******************. During last 5 years they raised annual cost by 300% so I was ready to stop service. When that day had came, I was charged for another year automatically. Ok - I missed fact that I had automatic renewal set... BUT they charged me not only for hosting bit also for domain that I transferred two months earlier. They cut any discussion, PayPay resolution center also wasn't ready to help in that situation. I lost my money, consider twice if you are going to use theirs service if you don't want to waste your $$$.*****

• Review fromJulia W

  Date: 01/04/2024

  I've mistakenly used this company more than once. The first time, they moved my site to a new server and it continued to be down for about 2 months with no resolution so I had to switch hosts to get my website back live. The second time, I cancelled my hosting and they provided zero refund for the remaining 2 years that I had left on it! It is a total scam. The hosting service they provide doesn't work, and then when you want to leave they don't refund you. Avoid. There are much better options out there. 0 stars.

• Review fromLebbaeus D

  Date: 12/30/2023

  I recently had a frustrating experience with iPage and their handling of their early adopting customers. I have been a loyal customer for over *********************************************** feeling disappointed and taken advantage of.It all started when I received an email informing me of a renewal pricing increase. I was shocked to see that my hosting plan, which I had been paying $155 for, was now being charged at $235. This sudden and significant price hike was not something I had authorized or agreed to. When I reached out to their customer support, I was met with unsatisfactory responses.Not only did they fail to provide a valid explanation for the price increase, but they also added additional services to my account without my permission. I was charged $89 for an *** that I never requested nor needed, as I already had a different provider for *** services. This automatic addition of services and turning on of automatic payments without consent is completely unacceptable.When I requested a refund for the *** charges and expressed my concerns about their practices, their response was dismissive. They offered me a mere 5% discount and a refund of $11.72, which hardly rectified the situation. It is evident that iPage is prioritizing their own financial gains over the satisfaction and loyalty of their early adopting customers.This behavior not only demonstrates a lack of transparency and respect for their customers, but it also raises questions about their integrity as a company. It is concerning that they can make changes to customer accounts, charge them without consent, and leave them to deal with the consequences. Telling customers about these changes 30 days in advance does not make them acceptable or fair.I'm leaving this review so other adopting customers will be aware of iPage's practices and can make informed decisions.