Reviews

This profile includes reviews for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Newfold Digital, Inc. has 10 locations, listed below.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

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  MyDomain LLC

  8100 NE Parkway Dr Ste 300 Vancouver, WA 98662

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  Dotster, Inc.

  13115 NE 4th St Ste 240 Ste 240 Vancouver, WA 98684

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  HostGator.com, L.L.C.

  2500 Ridgepoint Dr Austin, TX 78754

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  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

Review Details

• Review fromshawn D

  Date: 11/21/2024

  Newfold's Hostgator business has everything automated so when there is a billing issue they shut down your site. (common) Then you have 30 days to fix it or the system deletes your hosted files. However, in my circumstance, I built WordPress sites so the client can do his own updates. I never knew the site was down until it was too late. There were no notifications in my email. No phone calls either. A decade worth of work, deleted without any human interaction. The support was all pre-scripted and repetitive. There should be some type of human interaction before the system deletes a decades worth of work.

• Review fromSvet P

  Date: 11/18/2024

  Domain.com is the worst company I have ever dealt with. Their customer service is absolutely terrible. They processed an unauthorized charge for a domain I didnt need, even though autopay had been canceled.When I reached out to their support team, they claimed a refund had been processed and assured me the money would be back in my account within 35 days. However, a month passed, and I still hadnt received the refund. I contacted them again, and they said they would escalate my request and follow up via email.A few days later, I received an email stating that because the charge had been processed, they could not issue a refund. I reached out yet again, only to be told that the billing team couldnt process the refund. Their response? Im afraid there isnt much we can do from our end. You should contact your bank to see if they can help.Its absolutely absurd that a multimillion-dollar company claims it cannot refund a charge of approximately $30. What a joke. Never again will I use this company.

• Review fromAaron Y

  Date: 11/15/2024

  I used Hostgator one time for a college course where we had to build a website. After that was over, I cancelled my subscriptions to their services and deleted my account. 3 YEARS later, they continue to charge my card annually for their services. I've disputed every charge each time because I don't even have an account with them and when I tried calling, they "couldn't find me" in their system so they refused refunds because I can't prove I have an account with them??? So they are literally admitting to me on the phone that they are charging a non-customer's card! And so I just resort to disputing transactions. I have a full-time job and can't be taking time out of my day to go to my credit union and change my card number over 2 fraudulent charges, so it's just now an annual tradition of mine to dispute their fraudulent charges every November. This company needs to be sued over this and the *** need to seek criminal penalties against their CFO or even their CEO for fraud because that's EXACTLY what this company is doing.

• Review fromWilliam R

  Date: 11/05/2024

  I have opened three chat tickets for an auth number to transfer my domain over the last several weeks and followed up with a support ticket email, all without any success.All three support instances promised the domain auth number would come, but it never came. I did this again on about 12 hours ago and same result. I mentioned this to the support person's on the 2nd and 3rd try and they said check your spam, it will be there in 4 hours. There is nothing anywhere and it is feeling deceptive to me at this point, especially since no response at all to support email and when I call it hangs up on me instantly. Can this be escalated, resolved or something?

• Review fromTa O

  Date: 11/04/2024

  I've been with HostGator for 14 years. Recent renewal was a unexpected bump of 66%. **************** representative disputed that I bought hosting in 2021 and it was introductory price and said they could not locate any older invoices that I have. I was able to get some of the money back, but I've never seen this, if a company can't maintain their records how can they be trusted with their servers! Hopefully I will actually see the partial refund and my site will continue to work, but I am moving before next renewal. The fact that instead of raising the price reasonably they hope that some will not notice and they will pocket it under pretence of lost records is crazy!

• Review fromMelinda G

  Date: 10/26/2024

  Bait and Switch and did not cancel when I processed a cancellation. My original subscription was for $107.16. I cancelled and never used this service. It renewed on Oct. 6, 2024, for $328. 81. More than a 300% increase I did not see the charge until Oct. 13, 2024 because I had no power or phone service from 9/27 to 10/13/2024 due to hurricane ******. This is a subscription for future services I had cancelled, but somehow, they didn't cancel on their end. I canceled and asked for a refund. I explained the hurricane circumstances. They refused by email with an address I could not reply to. Citing, I did not request a refund by 10/6/2024. It made no difference that they charged without authorization, and I had no way to contact ******* credit card company return the charge, but Bluehost is still actively trying to collect through ******. ****** has not made a decision yet. I removed my bank account from ******, and I will contest with my credit card company again, if this charge shows up again.I repeat this is for future services I haven't used.This company is a scam. Buyer beware.

• Review fromGinger M

  Date: 10/22/2024

  **************** people are friendly; however, every time I call in, I have to talk to a new person as there is no way to reach the previous person. My email has been down for over two weeks now. Our company and our sister company have been customers for 10+ years. We received an email notice stating that they were getting rid of the unlimited plan and that we would need to upgrade or our email would quit working. Our sister company did not receive this email. Once we upgraded, our emails quit working. We called back and they said, well the max GB you can have on this plan is 100gb, you will need to delete emails. Frustrated, we started deleting, and the number was decreasing by a small amount. We got more aggressive and deleted everything with big files in our emails. Literally, there was no more we could delete. We could only get to 139GB. Then they told me I needed to go to a private server, which would cost $851 for 200GB. It has been over two weeks, and our email is still down. Customers are calling to ask why we haven't responded to their emails. Our emails are sitting in their queue. Even though our sister company is STILL on the unlimited plan and their email is working fine, they WILL NOT switch me back and do not seem to be able to fix this server. I can't switch companies until I can retrieve the emails in their queue. I CANNOT get ahold of anyone at their corporate office or anyone who speaks English to understand the severity of this issue thoroughly. Everyone just keeps saying, we understand your frustration and the importance of this, that you are at our highest level of service, level 4, but NO ONE is fixing our issue. My business is being hurt right now as this is the start of my busiest time of the year with Christmas quotes and orders we receive via email, and we CANNOT get any of them. I have no idea where to go from here; I call them every day to get answers.

• Review fromNatalie D

  Date: 10/11/2024

  I was charged almost $600 for website hosting that I did not authorize. I caught the charge within hours of it being initiated, and I immediately contacted Bluehost customer service. They were not helpful, nor agreeing to my refund request. I was told that per their return policy the purchase was final. It was only once I asked for a supervisor and threatened to dispute the charges that they gave me a refund. This is not a good company and they will charge you without notice, if you are affiliated with them watch your bank account.

• Review fromAmy B

  Date: 09/29/2024

  Bluehost has nearly ruined my life this year. I was with them from ********* for hosting for my website and for the first few years, it was fine. But then I started not being able to load my website from my home internet. Multiple calls to Bluehost customer service resulted in me arguing with rude, condescending, unhelpful agents who insisted the issue wasn't their fault and to deal with my internet provider. Turns out it wasn't my internet, it was Bluehost and my website was down for nearly 6 months intermittently. My emails also started getting blocked by spam detectors. Bluehost DESTROYED my business with their unreliable hosting. I've just switched away from them and feel like I can finally breathe, but the wreckage it caused in lost business is devastating.

• Review fromBen S

  Date: 09/19/2024

  Wow the tangled mess: Bluehost has BBB headquarters as Newfold Digital inc. However, when you got to your Bluehost account and look at your Master Service Agreement you find they have changed the name of the company you are contracting with to Web.com. All are getting trashed by cusomer complaints. How many heads does this Hydra have and how can we avoid it!
  web.com
  Bluehost.com
  iPage
  BlueHost
  StartLogic
  JustHost
  Super Green Hosting
  They give us the option to turn "auto renew" on or off. However, they are not honoring the customer's request and causing a mess by taking the money and then running you around trying to run out the 30 time limit for disputing with your credit card company.