Reviews

This profile includes reviews for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Newfold Digital, Inc. has 10 locations, listed below.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

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  MyDomain LLC

  8100 NE Parkway Dr Ste 300 Vancouver, WA 98662

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  Dotster, Inc.

  13115 NE 4th St Ste 240 Ste 240 Vancouver, WA 98684

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  HostGator.com, L.L.C.

  2500 Ridgepoint Dr Austin, TX 78754

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  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

Review Details

• Review fromRobin R

  Date: 07/08/2023

  Fraudulent company. I used Blue host for ****** marketing. I decided this was not for me, and decided not to renew. As I had this on my account not to renew, they automatically took money off of my bank account. I called and was told the money would be refunded, and nothing. I called back and was told they could not put the money back on my account and needed to do a manual refund. A few days later they took more money off of my account, and I called back to complain. I was then told the refund was issued, and that the second charge would be reversed with a refund. I then get an email stating the money would not refund back to my account and they have to do a manual refund. I called back only to get a run around again, and was told my card was deleted off my account so I would not get another charge and the refund was processed. I get another email saying to contact them for a manual refund. I contact them back only to be told that they deleted my card off the account so I would not get another charge (third time of being told this), and that this issue has been escalated and I would receive an e-mail in 24 to 48 hours from a billing specialist. I don't recommend this company to anyone as they will just keep stealing your money, and never refund it back. Even if you have told them time and again not to renew, and you deleted your card off the account in the first place. Therefore, there should not have been any charges for a renewal. Amazing enough my bank account information mysteriously keeps showing up on my account after I had deleted it. If you do not want money stolen then do not use this company as they do not accept the fact you do not want to renew, and they will keep charging you money.

• Review fromAeron N

  Date: 06/30/2023

  Bluehost security issues. I have been using Bluehost for my business for over then years now. I started experiencing security issues with my account in ****************************************** 2023. Security problems with the main account password, and Two factor authentication getting disabled, also Domain name records getting changed. and Email sending and receiving issues. Support can't tell how and when the changes are happing, Bluehost system does not keep record of changes. As a business owner email website security and privacy is very important.

• Review fromGreg W

  Date: 06/29/2023

  These guys hide under alot of different names. I used IPAGE.com which has "merged" with WEB.com now. I'm posting this review so others can seek recourse like I am going to do if not refunded my money.Had hosting services, and got billed crazy amount higher than I should have, TWO weeks before my domain hosting expired. I contacted IPAGE.com and told them I'm cancelling and not paying for their service. I moved my domain to another company and they still did not refund my money. Currently filing dispute with credit card company to see what their response is. When I contacted Ipage.com again yesterday, and after denying my claim due to "terms of service", I get an email stating I have a "free" year of domain hosting. I guess they figured out they were charging me for nothing, since the domain was gone before their terms expired. I will be filing a notice with the ************************ of ******* if my credit card dispute does not work out. If that does not pan out I'll be filing a small claims court for damages as well, by wasting my time. They stupidly sent me an email for free hosting for a year with their terms of service at the bottom stating it would renew at same prices next year. Well it looks like I can use that to get free hosting forever if they are sticking to their guns of "terms of service". I will update this review based on how things go. I would recommend doing a whois.com search on any domain hosting to make sure Newfold Digital is not the company actually behind it. They appear to have multiple sites.

• Review fromJudah R.

  Date: 06/06/2023

  They are advertising one rate on their website, but charging a complete other. I can only imagine how many people do not notice and this goes undiscovered. I personally was charged $300.58, when the rate on their website specifically states $179. 40, and when I confronted customer services to show me a link to where the rate was on the website that I was charged, they replied, "******* I understand your concern. The renewal price is not mentioned in the website. However, the renewal price has increased and the price increase is standard. However, we can provide you the discount for the future renewals." to try and sweep it under the table. I have screenshot evidence as to the rate they state on the website." this is obvious price gouging and I can only imagine how many charges go undisputed. After I brought it up with customer service, and spent an hour going back and forth, refusing every offer they made to no pay it back, they finally honored the price they state on the website, but not many people can spend hours to get a refund on an overcharge. Horrible business practices and I wouldn't;t doubt they are illegal.

• Review fromMatthew B

  Date: 05/30/2023

  I moved all of my websites to BlueHost/Newfold Digital, and very soon after all of my websites went down. I contacted customer service and they said someone from their security team would reach out. Then someone called me and told me it would cost $2000 to get my websites working again. It felt like a shake down. Their web hosting service is a complete scam, they will pull the bait and switch, and the switch will cost you a fortune. BlueHost is holding my websites hostage and I need to pay someone a lot of money to get access to them again.

• Review fromCurtis R

  Date: 05/07/2023

  Bluehost customer support has been nothing but a nightmare. I spent three days worth of them trying to get my domain name setup and with my expensive dedicated server. I purchased 1 dedicated server, customer support wasn't able to do anything to add my domain in. Secondly I asked if i got a refund if that i would be guaranteed to have my problem fixed with my domain. I bought a new dedicated server more expensive than the last finding out customer service wasn't able to help me. After 4 hours of customer service for that night the next day I was on customer support for **** hours *********** on hold with in that time I purchased another server over the phone and that was a supervisors recommendation. He said if i did that he could add my domain (Socialmeets.net) to my server. He backed up my files from a temporary WordPress server the higher-*** (admins)emailed me so I could start working on my server. Later on the next day I've heard nothing about the progress of my backed up or ready dedicated server. nothing was escalated (support ticket wise) according to another supervisor.At this point I am so fed up after 3 days of countless consistent hours over the phone with getting no where support wise or better my server set up.I requested a refund for all my purchased from Bluehost as they cant help us since they don't have the tools to do so.I've spent almost $1,000 on my credit card and pretty sure my credit card utilization will be high temporarily lowering my credit score thanks to Bluehost.Obviously I cant tell whoever is reading this review. All I can say is stay away from a support team that doesn't have the tools to help and cant help. if your looking for another hosting site my recommendation would be to go somewhere else. Another recommendation is to make sure to read the reviews. It seems that other people have similar issues.Bottom line don't use bluehost.com they will waste your time not be able to help you.

• Review fromtarek m

  Date: 04/28/2023

  ***************** the *** is scammer, we will see other options to get monetary compensation for our lost business

• Review fromLinda L

  Date: 04/12/2023

  RIP OFF! ZERO MINUS ****! NEVER TRUST THIS CON!I am horrified at the lack of service. What a RIP-OFF they doubled my prices without any notice! They do not respond to emails and they no longer answer the phone. I placed many clients with them over the years! Their Web hosting ***** too. Nothing but problems. Now I can't even reach them! I HATE DOTSTER. They are the worst business in the Web space! None of the discounts they send works either. They ****. They absconded with one of my favorite domains and want me to pay them $160 to retrieve it! If I could I would purposely put them out of business for unfair trade practices. All that money I spent with them was a waste.

• Review fromEd B

  Date: 04/10/2023

  Absolute worst customer support. There is a complete disconnect from Level 1 support to Level 3 support. We were at fault for missing a notice of a billing error but when the site and email went down and we contacted them it took a manager to suggest closing the original account and opening a new one because clearing the old one would take up to 72 hours. This sounded reasonable, but resulted in the account being held from being activated and having to be escalated again with it taking up to 72 hours. All I can say is stay away from this company.

• Review fromNancy F

  Date: 04/07/2023

  I am reporting so others can be aware and not go with this company. I set this blog up through a "it's a lovely life" group. I set up my website/blog through above affiliate link to blue host and WordPress in April of 2020.I renewed the in 2022 cost was higher but not too bad. (I thought I chose a multiyear plan)I received notification of renewal time approaching and the costs had jumped much higher than I felt reasonable. This year I decided to close the site. I took CC info off site to stop auto renewal as I was closing everything down.I received 4 separate charges on an old credit card that went through for over $1200.00 for separate services some listed as 3 year plans. I called as soon as code guard and choice plus charges (over $800) were received, as autorenewal billing email. I advised the site was shut down and to cancel all charges. **************** was helpful and quick to refund. They were made aware of the cancellation and supposedly marked the account closed. I received 3 additional auto renew charges to my credit card over the next 3-4 days for other services SEO tools, site lock security, and domain name registration. all have been resolved but this took more than 4 calls and a few hours of my time.other issues for which I was canceling the site: The site worked ok but I was getting very bizarre comments on blog posting coming from what appeared to be a bot that became more and more inappropriate/porn. Grateful I had a preview feature and it did not post to my site. I found no real way to get to the customized email after set up.