Reviews

This profile includes reviews for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Newfold Digital, Inc. has 10 locations, listed below.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

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  MyDomain LLC

  8100 NE Parkway Dr Ste 300 Vancouver, WA 98662

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  Dotster, Inc.

  13115 NE 4th St Ste 240 Ste 240 Vancouver, WA 98684

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  HostGator.com, L.L.C.

  2500 Ridgepoint Dr Austin, TX 78754

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  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

Review Details

• Review fromjeremy Z

  Date: 03/15/2023

  Since there are several entities under one corporate umbrella this in in reference to iPage and domain.com...though it seems like the same story as everyone elses.Holy S**T this is the worst customer experience ever. With more than 10 days of "working" with them...they still couldn't get my email working. It was 100% a DNS issue that THEY had to fix and THEY kept inputting the same info which was the issue in the first place.I canceled and moved to hostpapa who is it seems thankfully not under the Newfold or its parent company umbrella. Within four hours they had everything working as it should and 100% functional. At this moment I am still trying to move the domain away from them now and its a nightmare. They keep denying the transfer even though they are giving me the transfer code. Now they are saying ICANN has the domain locked. I called ICANN and got a US agent on the line in seconds who assured me that its the registrar that has the lock and that they do not have any control over that...which is also on the website. Notice I said I called them...not an option for ipage or domain.com Having to use chat as the only method to communicate is obscene. First, you have to wait upwards of 30 minutes to get someone on the line and once you do...OH BROTHER you better respond within 2 minutes or they will time you out.Once you do get someone online be prepared to be one of probably a dozen chats...it could be 2 minutes or 10 minutes before they respond to you but again...you better be waiting or you will time out.Just look elsewhere, these clowns are nothing but heartburn and hair pulling!Never sign up for a service that has no phone number!

• Review fromStephanie D

  Date: 03/03/2023

  I've always had issued setting up my emails with this company, initially, then EVERY TIME I replaced any device. They always took payment 15 days before the renewal date. This time, I had planned to change companies. I was tired of the hassle. At least as early as the day they took my money, 15 & 16 February, my email accounts stopped working, and I could not access my website. In December 2022, I had a house fire. I've been a little busy. So dealing with my work email and website were way on the bottom of my list. Today, 3/2/23, the renewal date, I contacted them to cancel. Between the renewal fee for 3 years and $167.28 for Sitelock and codeguard, they took $994.56. They tell me they can "prorate it." Seriously? Today is the renewal date. Their policy is for renewals, refunds must be within the 15-day window. Ridiculous. They take your money, then say if you want it back you must tell ** within those 15 days. AND nothing has worked since at least 15 February. I have used three web hosting companies. Bluehost, by far, is the worst. Did they give me a full refund? Yes. But not without pulling teeth. Had they not been willing to give me a full refund I would have filed a complaint. Still, they deserve a really honest review. Keep your money.

• Review fromJenn G

  Date: 02/13/2023

  I signed up for their hosting through an affiliate link recommended. I could not access my website at all and every time I would log in and try to access their panel, I would receive error messages and constantly have to change my pw. I contacted them and was told that it would be a while for my website to come up, try later. So I waited a couple of days and still the same problem. Contacted them for a refund and they hit me with a cancellation fee. I don't even want to give them one star. Their customer service is a joke and if you are just starting out, this is not the hosting site you want in your corner. ZERO stars for my rating.

• Review fromSean C

  Date: 01/30/2023

  I would give Bluehost '0' stars if possible. From the very first week setting it up and trying to use it, it was not only cumbersome, in terms of the website builder that's supposed to work with WordPress and allow me to update my website--it flat didn't work most of the time. I spent hours and hours, multiple times, with tech support on live chat, trying to get things fixed. Bug and glitch after bug and glitch. I demanded a refund, but the official policy is no refund. $700+ investment with very little value to show for it. I'm probably starting completely from scratch to rebuild my website using another hosting service. Extraordinarily disappointing and frustrating.

• Review fromCindon Y

  Date: 01/20/2023

  This is a big time scam in my opinion , I can't even receive a refund.

• Review fromBrian y

  Date: 01/18/2023

  Zero Stars - Basically thieves- They intentionally setup the cancellation process to be impossible.

• Review fromRachel B

  Date: 12/27/2022

  Incredibly difficult to work with. Outsourced customer service representatives are completely uninformed. Despite trying to switch over the primary account representative information to the actual owner of the company and providing necessary documentation, the form terms continually change, as does the contact information. Various email addresses provided are no longer in service. They're holding the owner hostage as we try to gain access to open a new account elsewhere. Would not recommend this company to anyone!

• Review fromMarco H

  Date: 12/21/2022

  HOST GATOR BILLS UNATHORIZED CHARGES AND YOU WILL NEVER SEE THAT MONEY BACK.BE CAREFUL DO NOT USE THIS WEBSITE THEY HAVE AN AUTO ****** POLICY THAT AUTOMATICALLY WITH NO WARNING CHARGES YOUR CREDIT CARD BASED ON YOUR PAST CONSUPTION. IN MY CASE I TRIED THE *** PACKAGE, I FOUND IT DID NOT HELP AT ALL, NOW A YEAR LATER THEY CHRAGE MY CC FOR THAT SERVICE AGAIN, NO QUESTIONS ASKED NO REFUND GIVEN THEY DONT CARE YOU WANNA BE ROBBED AND ABUSSED THEN TRY THEI SERVICE

• Review fromMatt B

  Date: 12/14/2022

  Hostgator is technologically backwards. They installed CentOS 7, an older Linux distro that can't handle zstd compression, on my very expensive VPS. When the transaction went through, I was double charged and ended up with two hosting packages. I asked for an Ubuntu OS and Hostgator won't install it.https://www.hostgator.com/help/article/what-operating-systems-will-be-available-for-my-vps

• Review fromSuzi G

  Date: 11/30/2022

  Bluehost Web Hosting went from amazing to really bad in under 30days. They changed things including online chat which use to take 5mins to access someone to over 30 mins. When you finally do get someone to help, they are helping several people at the same time! I was online for over 45 mins and still didn't get a solution.I finally asked for email instructions on what to do and was told I would have to pay more for something that was not a problem a month ago!They also changed some other internal server things that changed something on my website which they are hosting. It was all good for over 6 months and now it's not!I am a very disappointed customer and I have tried to reach out to them more than once and get different answers they do not resolve the issue they created!