Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thrifty has 300 locations, listed below.

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  Thrifty

  8501 Williams Rd Estero, FL 33928-3325

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  Thrifty

  6000 Airport Cir Sarasota, FL 34243-2105

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  Thrifty

  375 AIRPORT RD Worcester, MA 01602

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  Thrifty Car Rental

  4501 Abbott Dr # 1200 Omaha, NE 68110-2699

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  Thrifty Car Rental

  3398 Tom Braniff Lane Dallas, TX 75235

Review Details

• Review fromLisa R

  Date: 09/25/2024

  Awful! Left stranded in ******* ******* even after 2 confirmations. Arrived at 1 am to no cars, no one at service desk. When someone finally arrived was told it would be 3 hours with no guarantee. My daughter and I were there for a funeral. Exhausted we had to **** to hotel, 1 hour away. Needless to say the funeral was emotionally draining on top of no sleep and no transportation for the rest of the trip. DO NOT RENT FROM THIS COMPANY...EVER!

• Review fromEric O

  Date: 09/24/2024

  Thrifty charged me almost twice as much as the price they quoted. I reserved a car online for a price of $77.91/day. After I clicked that I wanted to reserve the car, the quote showed additional fees, bringing the total to $109.54/day. After I used and returned the car, I found that they charged me $111.63/day plus additional fees, for a total of $154.54/day. Also, the car was dirty.

• Review fromNick S

  Date: 09/23/2024

  My group and I had a terrible time with Thrifty/ Dollar renting companies. We prebooked a vehicle 3 months in advance, and when we went to pick it up they, didn't have the vehicle! Now that is annoying but not the end of the world. They can give us another car for the price we agreed upon right? WRONG SIR! They gave us a vehicle that is $40 extra a day, and had to pay an extra $80 in hidden fees & expenses on top of that even though we already paid online. The vehicle also had a broken headrest in the back that didn't want to stay up and a finicky trunk door sensor that kept saying it was open when in fact it was not. Now here is something that this garbage company will try to pull on you. If you purchased basic coverage online through economy booking, DO NOT purchase coverage at the desk when you pick up the car. They will try to hide it as a basic standard coverage for the vehicle even though you already had coverage through the online purchase. Simply put: paying double the amount. That was an extra $80 a day we had to pay at the desk when we picked it up even though we were already paying it online. In total we had to pay $600 extra on top of our existing $400 purchase!! In short do not work with these sleazy no-good dumb **** *****. The vehicle you purchased is not 100% guaranteed and they don't do anything for the inconvenience except take more money out of your pocket. Sincerely, A guy that was not happy
  

• Review fromjoseph B

  Date: 09/23/2024

  horrible ! made a reservation for a car in tel aviv. flight canceled due to war. wasn't able to cancel the car since it did not show up on the website. a whole circus of calling the regular phone number , been transferred many times to different countries with broken English. turns out that its a hertz cheap sub company and in israel the right to operate is owned by a third entity a total mess and huge waist of time with endless phone calls. the first email of the original confirmation had a link to cancel or to change, but it did not work. the few dollars you think you will save......the mental health cost outweighs those few dollars..
  
  
  

• Review fromLori Q

  Date: 09/23/2024

  Worst car company - flew into Salt Lake City. We filled out the paperwork to skip the line and just go pick up the car. Of course, that did not work. They made me stand in line for 1 hour before talking to a representative. Then we were told to just hang out and someone will text you to tell you when your car is ready. We were flying in for a wedding. This was totally unacceptable. Then when we got to the counter, the guy didn't care. He basically said this is what it is and if you don't like it go elsewhere. What a. nasty man with a bad attitude. I would have fired him on the spot if it was my company. Hertz you need to get your act together - no more rentals with your car companies.
  
  
  

• Review fromBRUCE C

  Date: 09/23/2024

  at the end of our tour in Alaska , I rented a toyota rav4 from Thrifty car rentals for 2 days June 11-13 2024. I returned the car and received receipt and later in day they returned the damage deposit. TWO AND ONE HALF MONTHS LATER, I received an email from Purco fleet services saying I owed 535$ for damage sustained to the rental car. I thought this was a scam as I never heard anything from Thrifty since I returned rental car 2.5 months previously and they returned damage deposit. I got another email from Purco threatening legal action if not paid. I called my auto insurance company who had never heard of Purco and they investigated. Purco handles damage for Thrifty but I was never notified by Thrifty. They wanted 535$ because they found a tiny nick on lower windshield which they claim was not present when I first rented car. The previous photo of the windshield was a week before and they claim no one rented car that week. I did not hit any rock while driving and did not see the nick. They wanted 500$ for a nick that could be taken care of in a few minutes with 1ml of acrylic and a few minutes to dry. Part of charge was for 2 days rental the time to repair this. Are customers reasonably supposed to go over windshields with a magnifying lens , in a dark rental garage with car parked against a wall? By the time you get to area with enough light to examine car well , you have driven off lot. SO WHY WAS DAMAGE DEPOSIT RETURNED AND THEN THEY CHARGE ME FOR DAMAGES? WHY DID THRIFTY NEVER NOTIFY ME OF DAMAGE AND INSTEAD I FIRST HEAR ABOUT IT FROM PURCO? WHY DID IT TAKE 2.5 MONTHS TO NOTIFY ME? ARE CUSTOMERS SUPPOSED TO LOOK AT WINDSHIELDS WITH FINE TOOTH COMB IN A DARK RENTAL GARAGE . I AM SURE NICK WAS PRESENT WHEN I RENTED CAR. CAN THEY IN GOOD CONSCIENCE CHARGE SOMEONE 535$ FOR A TINY NICK ON THE WINDSHIELD
  
  
  

• Review fromAl H

  Date: 09/22/2024

  Reserved a class of vehicle. Thrifty offered a different class but said my class was $15 more a day - even though I had the reservation. I picked the different class, got into the vehicle and it was had 1/3 tank of gas. The vehicle was filthy. I took photos. I wrote to Thifty customer service about the gas tank not being full. Two days later I got an email saying I should return the vehicle and leave time to go to the counter and explain the problem. So I got the wrong class of vehicle, not a full tank of gas, a filthy vehicle, and now I will spend extra time fixing Thiftys errors. I wont rent from Thrifty again.

• Review fromDonna C

  Date: 09/22/2024

  I rented from Thrifty ************* during Labor Day 2024. Returned with full tank of gas and took picture of it. I received receipt and they charged me $24.52 saying I did not return full tank. I immediately responded with pictures in email and only way to talk /chat with someone was via ******** Instant Messaging. They said in email they were sorry for my misunderstanding as if it was my mistake. They credited me the money, but if they did this to me I wonder how many other people are charged for gas even though the tank was full.Additionally, trying to talk to a human in **************** is impossible. Everything is done by emails.

• Review fromGeorge L

  Date: 09/19/2024

  I was over charged for insurance for the rental vehicle, when I tried to get the charge corrected. I was told that they couldn't correct it. I was charged for insurance I didn't want and when I asked him to remove it he said he did. But when I went to return the vehicle it still has the charge on the receipt. I talked with a representative who told me he talked with the manager and she said there was nothing she could do.

• Review fromLorne A

  Date: 09/19/2024

  Will never rent from them again. I would rather walk. Rented a car from them and they didnt explain how the insurance worked to us. So we fell for their insurance scam. Also we didnt get the car we wanted. Needless to say they will never see another dime from us. They should be ashamed!