Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thrifty has 300 locations, listed below.

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  Thrifty

  8501 Williams Rd Estero, FL 33928-3325

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  Thrifty

  6000 Airport Cir Sarasota, FL 34243-2105

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  Thrifty

  375 AIRPORT RD Worcester, MA 01602

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  Thrifty Car Rental

  4501 Abbott Dr # 1200 Omaha, NE 68110-2699

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  Thrifty Car Rental

  3398 Tom Braniff Lane Dallas, TX 75235

Review Details

• Review fromGregg P

  Date: 01/19/2025

  Our agreement was not adhered to. The promise was broken immediately when arriving at the rental. To be able to go directly from plane to car with no waiting not only didn't happen, I was told that my rental was unavailable for a substantial monetary upgrade I can go to my rental directly. Which was not our agreement or within my budget, which drew me to thrifty in the first place. Approximately 20 people now in line including myself were all part of the bait and switch scam. I waited for approximately 2 hrs. for a rental. I was not given the choice of sticking with the economy car I rented. Instead the car required 91 Octane! I didn't learn this till time to fill up. My travel was cut short because of the cost of fuel. I'm 68 and disabled and $$ is scarce to me. No apologizes were given! With my disability I did not due well standing in line!
  
  
  

• Review fromScott E

  Date: 01/13/2025

  Wow, just so much wrong with Thrifty. Started off with the rudest person ever at the check in counter and was even racist towards my wife and I because we are white and not Asian like her. It would take forever to explain that here but wow. Then basically threatened to not give us a car because she wanted to charge me more and said i had to add my wife as a second ****** and if we did not we would be stuck at ***************. We paid the extra as it was Christmas week as there was no other cars available anywhere at the airport. That is called extortion and is a threat. Tried to get sone help after our vacation with their ********** service" not only by the way we were treated but a refund of the second ****** cost. 12 days of no response to 5 Emails they finally get back to **. They are doing nothing about anything. So if you like getting treating like c*** at the counter, threatened with being stranded unless you pay more and finally being treated like c*** because we are white? Bottom line, Thrifty car rental condones racist behavior to their customers and extorts money from you. Currently speaking to a civil rights attorney right ****** NOT RENT FROM THEM.

• Review fromJohn S

  Date: 01/11/2025

  Fraudulent/bogus charge in the amount of $445.00 for a so-called damaged windshield.This was a car I rented via Thrifty at ************** in ******, **:Rental agreement number ***************. When I returned the car there was absolutely no damage to the windshield.After having seen the final rental receipt with no proof of a damage windshield (pictures of damaged windshield), to my horror, each and every time I would try to contact Thrifty, all that I would get via the phone would be either prompts or silence.I went ahead and contacted ****************, my credit card that I used to secure the car at Thrifty. **************** opened a claim # ********** to further investigate this very serious issue. This claim was opened on December 3, 2024 and yet to be resolved due to Thrift NOT complying to the request from *************************************** (tel. contact: ************)**************** has tried to contact Thrifty via email on 3 different occasions and they too have come up with no response from Thrifty.

• Review fromEd R

  Date: 12/31/2024

  Worst rental car location on this planet. Warning**** the *********************** rental location is scamming folks while checking you in they took multiple credits cards from me claiming my card would not work. They kept saying my bank declined. ****. I was monitoring my ***** app and each time they swiped they charged me. What they are doing it seems is they wanted me not to use my ***** business card which has excellent liability coverage built in. Instead they tried to sell me on their coverage. When I finally demanded they use my ***** business card, oh it magically worked. Then it came down to them handing me a damaged car. I saw all the dents and deep scratches all over this vehicle. I asked for another. They had no others they said and the nice woman said hey ***** take photos to protect yourself. I find it funny in these reviews someone else said the same. Its like their employee was protecting me. Thanks god I listened and took photos because after I rented it, hours lateral after I dropped it off an email said I made those damages. I am now working through hertz and thrifty customer service departments to get them off me because I have sent them proof over and over again. They keep sending me threatening emails and when I call hertz their parent company they tell me they have no record of anything. I will be contacting the Colorado State Attorney next! Do not rent from this location. They are not honest.

• Review fromChristopher T

  Date: 12/29/2024

  Beware. They will try to add extras to your bill when you tell them no. They will play stupid and act like they took them off. Do not sign anything unless it's 100% off. Not just the dollar amount. Mine just had estimated amount of 350 ish. Which was about what I paid priceline. So I though the removed it. They are some commissioned con artists. Booked on priceline with no added extras. My cc and car insurance have rental car protection. I didn't need or want their waiver. But some how it made it back on the bill.
  
  
  

• Review fromGiovanni G

  Date: 12/28/2024

  Buyer Beware!!! I made a purchase through Expedia for an entire package that includes a car rental. My jetBlue flight was delayed for reasons out of my control which caused me to pickup the rental late. When I got to the airport at MCO, Thrifty had my reservation but instead of just charging a security deposit, they charged my cc for an entire week again. How is it possible that I paid twice for a rental I'm only using once? That's over $1100 for a rental that should of been around half that cost. Thrifty car rental will also be getting a bad review from me, Don't rent from them or Expedia. While Expedia tried to get me refund but Thrifty refused. It should have been at this point that Expedia refund me the portion of the rental I was charged through them, but that also did not happen. Buyer beware!!! Don't use Expedia and Especially Thrifty for you vacation travel plans. I'll be leaving reviews everywhere on social media and contacting the BBB.
  
  
  

• Review fromBecky D

  Date: 12/17/2024

  Declined extra insurance!! The total was almost $200 more than expected but was told you will get a $200 refund after returning the car. My mistake for not reading the many pages of fine print. The $200 refund was an additional hold on top of the total I was lead to believe included the extra hold amount!! Will never use Thrifty or Dollar again but very expensive *******

• Review fromKim A

  Date: 12/17/2024

  Thrifty rental car is a joke! I rented a vehicle from them and was looking in the car due to me dropping a pen and looked under the seat and found an empty bottle of booze and called them to file my complaint and they said sorry.....but we cant give you a discount. This place is a joke! and if you rent it through priceline (which they told me to call thrifty) they say since I booked it there they couldnt help me! Also confirmed by car a week and a half before trip to get there and Thrifty says we dont have a car for you...but would you like an suv for a little more cost....Well I had no choice did I......They could care less about the customer!! *** *
  
  
  

• Review fromMaribel S

  Date: 12/16/2024

  The worst Car rental Service in the World. The customer Service at Newark AirPort, expensive cost, and additional fees after check out is crazy. Also when you make the online reservation for One type of Car, Brand and model, they changed because it is not available, but you have to accept another Vehicle if you do not accept you lost the reservation money. And then, they charging more money in your bill after you accept the new Vehicle that they offered ( cause there was not available the car that you reserved online).
  
  
  

• Review fromChristopher H

  Date: 12/16/2024

  Overcharged by 80% on hold with customer service for an hour. Still not resolved.