Reviews

Review Details

• Review fromValerie R

  Date: 12/15/2023

  Please, do not ever do business with Aiello Home Sevices!! Just when I think Aiello can't get any shadier...we purchased smart thermostats as part of our furnace and AC install package years ago. No conditions or criteria were given at the time in order to use the app associated with these units. Well, yesterday suddenly our app wouldn't work. Called Aiello and they said we can't use the app since we aren't partnership members anymore. Spoke to the HVAC manager today, who claims this was always the rule...even though we weren't partnership members at the time of the install, when they gave us access to the app. And we haven't been partnership customers for over two years, since I fully broke up with them after my last bad experience. So why now? Just out of spite, it seems. And now I have no choice but to buy new thermostats, which is such a waste since these work fine if they'd just let me use the app. So I have to create plastic and electronics waste, for no valid reason, other than Aiello decided to make up a fake rule and try to hold me hostage - because oh, they'll happily turn it my access back on if I pay them 16.75/month! Do not ever do business with Aiello!!

• Review fromKat C

  Date: 12/13/2023

  BEWARE!!! I work for an older lady, she was totally taken advantage of. To start, she had no hot water in the kitchen, when I went back there, they broke the original kitchen faucet and put on another one on very similar to one one she had. But to my realization, the handle was supposed to be on the right, and it was on the left, come to find out. I turned the faucet,, and then realized they never went under the sink to totally tighten it up.!!! She thinks she got it free after what they charged her to begin with. I also know they used her in the past with her furnace. Please whatever you do do your research first and do not use this company whatsoever they charge outrageous amount money for basically not much to talk about. They will also tell you that you need parts that you don’t even need and charge you full price.!!!! you’re making a mistake if you don’t do your homework and go with someone else!!!! They pry on the elderly!!! and another thing, you should know they work on commission, which most customers don’t even realize!!!!

• Review fromAnthony M

  Date: 11/21/2023

  Installed new kitchen faucet, 2 drains, 2 braided hoses, 2 cheap shutoff valves, 2 feet of copper pipe, and a cheap drain kit with markup maybe 300$ in parts. Charged 2574.00$ prices are insane this company should be put out of business they took advantage of my brother and mother who have no idea what 2hrs of labor is worth. I know I would like to make 1100$/hr.

• Review fromJoseph S

  Date: 11/21/2023

  My daughter needed a new faucet installed Also garbage disposal that was in place. Both items ready to go 90 minutes from start to finish. Over $400 !!!! No more Aeillo Sone things are just not right

• Review fromKari H

  Date: 10/04/2023

  I am very unsatisfied with the service that I received. The charge was outrageous for installing a kitchen faucet if I knew this before I would never have use them.

• Review fromWinston J

  Date: 09/15/2023

  Aiello’s prices are outrageous for the work that was done and the amount of time spent on fixing my aircondition problem. If you are considering using this company I would recommend that you shop around before hiring this company as I wish I had done. ******* *

• Review fromJanice G

  Date: 08/01/2023

  I think that Aiello’s prices are outrageous for the work that was done and the amount of time spent on fixing my plumbing problem. If you are considering using this company I would recommend that you shop around before hiring this company as I wish I had done.

• Review fromJoe C

  Date: 07/01/2023

  Our main line sewer pipe had clogged on a Thursday afternoon so seeing recent billboards advertising "$93 or its free" mainline clearing I called to set an appointment. They sent out a tech (Brody C.) to my home Friday morning to snake the line to what he claimed was 75 feet with no mention of resistance and even wrote on his report that "the water was flowing", and once he was done he waited for another tech (Angelo D.) to arrive with a camera to inspect the line. Long story short the camera tech (Angelo D.) advised me that my pipe had collapsed (first time he said at 24 feet, then shortly after that said it collapsed at 10 feet). He proceeded to work up a price quote to dig up my yard, under my deck, through my driveway out to the street, replace all the pipe up to 70 feet all to the tune of $25,000. At the end of our conversation Angelo told me that "my house is out of service and no water could be used". After hearing this news I needed a second opinion so I called a sewer specialist company(****************** ****** *** *****), which they were out to my home that same afternoon. Their tech ran a few tests with water flow (toilet flushing, bathtub running for the duration of work time) because he "found it VERY difficult to believe that our clay pipe had collapsed" and found that there was no water backing up. To be absolutely sure he decided to run his snake through the line to see if there was any blockages, he ran 75 feet with an auger blade and ran into no resistance, then to be even more sure he connected an extension and ran another 60 feet for a total of 130 feet with no sign of blockage or collapsed pipe. I ended up paying the second company $250 to do the job Aiello Home services claimed they were unable to do. Also Angelo misidentified my sewer pipe path, confusing it with my city water pipe to my home. The now say that they will not make good on their promotion and refund my $93 I paid them.

• Review fromKenneth W

  Date: 06/04/2023

  Aiello charged me over $1,000 to remove an old kitchen sink and replace two water shut-off valves. I had a new sink and counter top being delivered the same day, so I felt I had no choice. I am 76 years old and I think they felt they could take advantage of me. I will NEVER allow them anywhere on my property again and I urge all other people to check BBB first before calling for home repair work. A different plumber came out to hook up the new sink, water lines, and drain and charged $214.00

• Review fromTashann D

  Date: 05/20/2023

  Robbery! $691 to cap off a fridge water line? The guy was here for 20mins! Never ever ever again!