Reviews

Review Details

• Review fromSusan D

  Date: 04/10/2025

  Aiello provided very prompt appointments and communicates well about when the tech will arrive. The tech took the time to explain what he was seeing and doing and called me in to make a d3 ision about a tricky repair. He cleaned up well and was very courteous. I wil definitely use them again for other projects.

• Review fromRenee C

  Date: 03/18/2025

  This Company is not to be trusted! Completely unethical. They took full monetary advantage of an 84 year old women. They charged her more than double the amount of money for a garbage disposal replacement than all local businesses. Did not give her an itemized bill and asked her to sign the contract after all the work was done. They charged her $980 for the service. Absolutely disgraceful!!

• Review fromKaren G

  Date: 02/04/2025

  Always excellent service with Aiello, they are my first call for plumbing issues. My service on 2/3/25 was handle by technician James who was very courteous, knowledgeable and explained everything to me before working on the plumbing. I would definitely recommend Aiello to family and friends.

• Review fromCharon P

  Date: 11/05/2024

  I've had complex and cascading issues with my heating system and Aiello has responded every time, even though they did not install the system originally. This time Anthony B********* was the technician who finally figured it all out and solved the problem! He was very systematic, thorough, and comprehensive in his problem-solving, persistently pursuing tech support from the original manufacturer and finally resolving the issue. He explained everything to me and made sure I was comfortable with the plan and the charges. I now have heat I can regulate and consistent hot water for showers so I'm ready for winter!

• Review fromStephanie F

  Date: 11/01/2024

  I would leave a Zero if I could. Twice now I've had an appointment with them that was booked over a month in advance each time. The first time they canceled the day before. The second they confirmed my appointment via text and email, then 2 hours later called to cancel. When I called to try and talk to a manager I was told Kevin would call me back and I still haven't received a call back. This is not how to treat a potential client.

• Review fromRichard W

  Date: 10/08/2024

  Very professional and efficient. Would recommend to friends and family.

• Review fromDawn D

  Date: 09/05/2024

  In response to the owner. Your company provided overpriced inadequate service. Your technician DID NOT inspect the unit. All he did was unplug and plug the unit back in, a trained monkey could have done that. How is this considered a service call which we paid $99 for. I’m truly shocked and disappointed by your response. I’m further disgusted by your idea of good service. I’m glad my husband could fix it and not pay your ridiculous prices. I can’t even imagine how hard it would be for someone who didn’t have the capabilities to do it for themselves, especially us seniors or a single parent who had no idea how they might fix the issue. What your technician did, which you endorse, is to pray on unsuspecting customers hoping they will choose to pay your outrageous prices. This job could have been done easily by any trained technician in about 45 minutes of work and a reasonable price of $400-500 would have benefited both the business and the customer. Instead you failed to get the job loosing $1215 along with a customer. Word of mouth can make or break a company, so why leave a bad taste in your customers mouths?

• Review fromDavid Z

  Date: 08/21/2024

  They flooded my basement, denied responsibility , and refused to provide me with any of their liability insurance information.

• Review fromMonica V

  Date: 08/20/2024

  Drain technician Gabriel P was knowledgeable, personable, and efficient. I will definitely use Aiello Home Services again!

• Review fromRon B

  Date: 08/19/2024

  I would never recommend AIELLO to do any repairs. I had my evaporator coil for my air conditioner replaced at my home, within the quote of $5,110 I was charged 6 Pounds ($200 per pound) of freon, of which none was installed. I asked for a refund of $1200, but the general manager Keith would only refund me $500. I will never use this company again and recommend finding another company. I did find the technician Brian very informative and helpful, but again this company still owes me $700.