Reviews

Review Details

• Review fromJB W

  Date: 08/09/2024

  Erik is a great dude and a consummate professional who got the job done swiftly and properly!

• Review fromDerek M

  Date: 05/30/2024

  Came out to inspect full system and to quote Duct Cleaning Services. I own a small raised ranch with minimal duct work. They quoted me over $1200 to clean the ducts, almost $1100 to clean blower assembly, burners and Evaporator Coil in place. CRAZY Price, espicially when all cutouts for easy cleaning were already in place. They also told me that my system was in good working order. They sent a picture showing 60psi on one of the gauges. Three weeks later the AC System stopped working. After struggling to get them to come out and look at it, and dealing with the fact they canceled the service twice and got the times wrong and trying to come out the following week, they wanted to charge me over $450 to replace the capacitor. After I told the technician to leave, I called the manager and he said over the phone that he told the technician to give me a 20% discount, but the tecnician never said a word. Both were not willing to make the customer happy. After purchasing a new capacitor myself through a friend for much much cheaper, it still did not work. That friend hooked up his gauges and showed me where the pressure was 45psi, they recharged the system and it is now working. I will NEVER use this company again.

• Review fromCraig S

  Date: 05/22/2024

  I had them out to our cottage today to spec a job that included hooking up a new kitchen sink drain, h&c supply, and ice maker tee, and an inline customer supplied filter at the tune of $3900.00!!! All previous lines were cut below the floor in basement ( cement floor, no crawlspace) All easy access no issues. He showed me the quote, I paid the $99 estimate fee and they left. How do they justify such a ridiculous price? Screw them!

• Review fromCarl R

  Date: 05/20/2024

  Aiello did an excellent job servicing the air handler, air conditioner and cleaned the condenser. Thank you.

• Review fromDave R

  Date: 05/08/2024

  The technicians were professional, knowledgeable, and competent. I will be happy to entrust my systems to them should the need arise.

• Review fromRaj S

  Date: 04/04/2024

  Technician kept me updated. Ensured house isn't dirty. Completed work within projected time. Wasn't willing to accept payment until he felt confident that fix worked. At payment time, process didn't take more than couple of mins. All details and photos were emailed to me.

• Review fromShawn K

  Date: 02/20/2024

  Installation of a ***** wall charger along with a new electric panel was quick and efficient. The technicians were great and very knowledgeable. I would definitely use Aiello for any future electrical work.

• Review fromDiane H

  Date: 01/28/2024

  The technician spent less than 5 minutes lighting the pilot light on my hot water heater and charged $332. The invoice indicated that an inspection was completed. If it was nothing was taken apart and it took less than 5 minutes. Highway robbery.

• Review fromMaryanne B

  Date: 01/10/2024

  Aiello did work for my brother in November 2023 which included installation per the invoice "Basket Strainer, repair 1.5" Drain Line up to 5' and install a chrome faucet with pull-down spray which will include a thorough check of all shut offs under the sink" to the tune of $2001 after a $50 coupon. The cost of the faucet alone was $992 and included labor. The kitchen and sink are very small and anyone could see there was no way a "fancy" faucet of this type was needed. My brother told me that he informed the plumber he didn't think he needed that type of faucet and that the plumber talked my brother into buying it. I contacted the company and spoke with the service manager regarding the issue and that the faucet was way overpriced and I expected a minimum of a 50% refund. My brother was given a $200.00 refund for "being a senior citizen". I wrote to the Chief Financial Officer outlining my dismay and he had the same service manager contact me and manager indicated there was no large mark up as they purchase their parts from a plumbing service. He also indicated there was no refund forthcoming as my brother signed the invoice and was obligated to pay with credit card information given to them. I could expand my review but space is limited. I had initially told my brother not to use Aiello due to all the neg reviews I read, but he called them anyways as they sent an ad with the $50 coupon. We believe Aiello took advantage of my brother who has disabilities and is not clear in his decision making skills. I shared this opinion with the service manager, so this should come as no surprise to this company. From our experience, I agree with the other negative reviews that this company takes advantage of people who are uniformed as well as the elderly and the disabled. It is a shame as many are on fixed incomes with minimal resources to pay. I hope my review can save people from a substantial financial loss.

• Review fromClauditta C

  Date: 12/18/2023

  Aiello destroyed my home. I had them convert my home from oil to gas and supply a heating duct to an upper bedroom that had no heat. I was so distraught with the results and at a tune of $15,000 the large pipe that was left behind was a complete eyesore. I thought I had to live with it and did for 8 months. I didn’t know any better until my Brother visited this past Thanksgiving and asked WTF is that big pipe doing in the middle of the living room. I say that what Aiello did and showed him all the holes in the walls they put in, even in the wood floors. After he explained to me what they should have done, I was mad because the installer did not inform me that there was a second option. It was very simple too! Just cut one hole 14 inches over the present vent to flow upstairs and install a 14 inch wall vent! Sheet rock it in! Bam Done! Well I got on the phone and Aiello sent a new crew out to do the work over again, they didn’t match my original wood flooring they cut out unnecessarily and now I have to do extra work in my home restoring my whole wood flooring to match the color. And painting all the holes they patched up. I also am gonna demand a refund of $6,000 because the shoddy work of the 1st workers did a lot of damage and did not warrant all the piping, drilling and installation that was put in the home in the beginning. The end results looks good after the second time with the new crew, but it should have been done right the first time and I would not have to make even more repairs to my home now! * *** ****** * If I can leave them!