Reviews

This profile includes reviews for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safe Home Security, Inc. has 33 locations, listed below.

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  Safe Home Security, Inc.

  1125 Middle St Ste 101 Middletown, CT 06457-1526

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  Safe Home Security, Inc.

  941 Moosic Rd Old Forge, PA 18518-2034

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  Safe Home Security

  2969 Irving St Riverside, CA 92504-4268

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  Safe Home Security Inc

  PO Box 502862 Saint Louis, MO 63150-2862

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  Safe Home Security, Inc.

  PO Box 1656 Sandy, UT 84091-1656

Review Details

• Review fromZoiey B

  Date: 03/11/2025

  I would give zero stars iff possible and suggest you never work with this company. They are awful and do not stand up to there agreements and harass you. It is impossible to get our of your agreement. We will be getting a lawyer.

• Review fromKathleen S

  Date: 03/07/2025

  This is the worst service that I've ever had by far!! The product is defective, and they don't seem to care. It takes 30 days to schedule a repair technician. I've had this this inferior service for 3 long years, and I so wish that I could get out of my remaining two years.

• Review fromSusan E

  Date: 02/25/2025

  I am a customer of Safe Home Security. I'm a 70+ yr old woman requesting a final bill outlining the total amount that I owe. They have consistently denied me, telling me they don't do that. I am angry! It's a basic right to request a document stating the exact amount of debt that I have with them. Help please!

• Review fromHelen C

  Date: 01/21/2025

  Alarm contract expired on Jan 15. They won’t deactivate acct to allow me to connect with another company. Supervisor refuses to confirm EMEI # needed to activate on system radio. Directly said he would not give me info to swipe to another company. 15 digit EMEI was not placed on radio system. I feel they are holding me hostage to reactivate system with them

• Review fromTishara C

  Date: 01/20/2025

  I can attest to the fact that when the system fails they are not willing to fix and make multiple excuses. I have spoken with 11 different people about my system which has been off line for about a month and they don’t have a technician to come out for another month or 2 and I’ve only had the system for a total of 3 months. The representative in the cancellation department actually growled at me. Another mail representative got upset because I told him I wasn’t willing to pull the system myself and risk damaging any equipment for them to try and make me liable.

• Review fromDianne G

  Date: 01/10/2025

  Do not use this company. When their equipment fails, they try to charge you to repair and they insist you sign another 36 month agreement. This agreement has a 90% cancellation penalty. A total and complete scam! I am planning to call a lawyer as well. We need to put them out of business!

• Review fromApril S

  Date: 12/28/2024

  The field reps are con artists and the customer service reps are incredibly rude. I signed up for this service in 2019 at my previous home. My payments were auto draft for two years and I never had any issues to the point of me having to contact the company until I decided to sell my house. Here is when I discovered I was being scammed. I tried numerous time to reach out this company to have my services terminated or transferred to my new residence. I tried all phone numbers provided as well as left messages on bogus answering services. I then googled this company on BBB and discovered there were others with the same complaints. I immediately stopped the auto drafts and a month later I received a call from a very rude rep inquiring about my missed payments. When I explained to her what I experienced she told me that I am under contract and I am still obligated to pay them every month. I asked to speak to a manager and she stated she was the manager. I told her how is it you guys can reach out to me for payments but aren't accessible when I needed assistance. I told her I was going to report them to the Better Business Bureau and will not pay the balance and her response was "and we will continue to send you letters and ruin your credit." This is the worst company I ever had to deal with and I strongly advise anyone to stay away from these reps. I am currently seeking legal advice as they should be held accountable for their wicked schemes.

• Review fromJudy B

  Date: 11/27/2024

  This company is sending us past due notices and claims we cannot cancel their services. We NEVER signed a contract with them; they claim we did. But they also refuse to send a copy of said contract. I'm ready to get a lawyer to send a cease-and-desist letter to these people... Gee, I wonder why they are not BBB accredited.

• Review fromAlexandria S

  Date: 11/26/2024

  I had service for 6 years, and my contract was falsely extended. I finally closed my account after months and months of trying. Now 2 years later, they continue to harass me via phone, text, and mail claiming I still have an account and that I owe them money. The person on the phone is nice, but this company is a total scam!!!! Would give negative stars if possible.

• Review fromChris R

  Date: 11/13/2024

  We had service for approx 3-4 years. Both a home account and business account. My home wasn't working properly. Requested a service call only to be told I'd have to wait 30 days because they were short on technicians. Fine, i postponed a vacation and stayed home most of the time. Finally a service tech comes out but doesn't fix the panel. However he gives me his personal business card for his own security monitoring service and leaves. (This is bad business practice and a conflict of interest) So I call back to have someone else come out only to be told it'd be another 30 days. I could not stay home and certainly didn't trust them with my business. If that panel broke there I'd be waiting 60 days for service? So I cancel my contract as they asked me to do via email for both the home and business. They refuse to cancel them and are currently still charging every month for both locations. These accounts were opened at the same time. They have since changed the names on the accounts to make it seem like they completely different. They have told us they understand and have closed out the home account, when infact they have not. Everyone we talk to at SHS are nice and understanding at first then they begin berating me, they speak with such entitlement and with a condescending attitude. They call every couple months demanding payment and harassing us. They want us to uphold the contract but refuse us the same. This company is out of control I refuse to pay them a single dime more.