Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OnTech Smart Services

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  OnTech Smart Services

  45A Commerce Way Totowa, NJ 07512-3106

Review Details

• Review fromAlbert F

  Date: 02/10/2023

  OnTech inside sales were very helpful in helping me set up my security system and recommended a 1 hr consultation that would be paid for if I use there installation. Consultation worked out great and I requested and received the same technician for installation of the equipment.

  OnTech Smart Services

  Date: 04/03/2023

  On February 16, 2023, we received your review, dated February 10, 2023, filed with the Better Business Bureau.You said that your OnTech advisor was very helpful in recommending and installing your equipment.We are truly gratified that your experience was a positive one. We strive to provide excellent customer service and were pleased that your experience was a positive one.

• Review fromCheryl R

  Date: 02/09/2023

  The technician was friendly, knowledgeable, and solved my problem. I was so grateful for his ability to assess the situation immediately and solve the issue. I will recommend this company to everyone I know.

  OnTech Smart Services

  Date: 04/03/2023

  On February 16, 2023, we received your review, dated February 9, 2023, filed with the Better Business Bureau.You expressed satisfaction with your OnTech experience.We are gratified that your experience with us was a pleasing one. Thank you so much for your feedback.

• Review fromBetsy O

  Date: 02/08/2023

  I have been more than pleased with the quality of work, customer service, and expertise on security systems by the OnTech Service Technician. I have had technicians back to my condo twice since purchasing the security system. Both times when I called I was told they could be at the condo the very next day...even on a Sunday. Both times the OnTech Service Technician did not leave until I was satisfied. My learning curve on security systems has been steep. They have been so patient with me and addressed each of my concerns.

  OnTech Smart Services

  Date: 04/03/2023

  On February 16, *****, we received your review, dated February 8, 2023, filed with the Better Business Bureau.You expressed satisfaction with your experience working with OnTech Smart Services.We are gratified that you were pleased with our technicians work, and we appreciate your feedback. We strive to provide excellent customer service and we are contented that your experience was a positive one.

• Review frompatricia s

  Date: 02/07/2023

  the young man who installed my Nest thermostat did an excellent job and was very kind and cheerful, not only was he very efficient and knowledgeable he made the installation feel like a friend was here doing it for me.

• Review fromLIZ T

  Date: 02/06/2023

  The tech went above and beyond and he is really appreciated. I would use them again as needed.

• Review fromTim J

  Date: 02/06/2023

  My technician was very very nice and helpful and very knowledgeableI felt very comfortable and got top quality installation.

• Review fromMichael G

  Date: 02/03/2023

  Courteous, helpful, and competent service with the installation of our outdoor Ring cameras.

• Review fromJonathan W

  Date: 01/31/2023

  In 1/28/23 ****** fixed a thermostat connectivity for a heating issue on the phone with their excellent customer support. After the fox, the heater still would not turn on. ****** then referred me to ontech services, leading me to believe they could diagnose the heater issue. The morning of the appointment(1/30/23), I confirmed before the appointment that the thermostat was working but I needed a heater evaluation. The ontech rep told me BEFORE the appointment that the tech would try to fix it and refer me to someone that could address the heater after looking at if if they could not fix it. Tech comes out, says thermostat is fine and claims to my employees he cant access the roof because there is a gate on it. Had the tech looked at the gate he would have seen you step over it. Instead, he fled town back to Phoenix with my $129 non-refundable fee. Laughing all the way. BUYER BEWARE. Tried calling ontech and they could care less. They were going to have him come back in two days but ontech themselves told me after he left and they could not get him to return 15 minutes after he left, call a heating person since this is urgent. So I did call a **** company since the ontech tech would not even look at the problem and the **** company evaluated it and ordered the part. Ontech should be ashamed to have the rep read me a script that the fee is not refundable when I complain that the tech did not complete the service promised after waiting two days. When I told them I would have to pay someone else, she read me the script again and said its just for setting the appointment?? What. Terrible customer service. In my business I make things right, or I lose customers and get reviews like this one which seems well- deserved.

• Review fromMonica C

  Date: 01/28/2023

  Buyer Beware! OnTech has misleading information regarding return/refund policy. I was pressured into signing up for a membership when a technician was in my home performing repair of a product. The welcome email I received after signing up for the members clearly states at the bottom "You will have up to 60 days to return or exchange all products and devices purchased on the OnTech Site or during an OnTech on-site service appointment." After just over a month I called to cancel my membership which they did, however they told me they do not provide confirmation numbers, emails or anything indicating I canceled the membership which was odd. When I called back to inquire about my refund because I had not received it after a couple weeks passed, I was told that I would have it within 7 business days. 3 weeks later still no refund. Now I'm being told that I did not cancel my membership within 30 days so even though I paid for a full years membership I would not be receiving any portion of my refund back and my membership is confirmed canceled. So basically I paid for a 1 year membership and only received one months worth of membership in which I never placed any orders for products or services, and I am out the remaining 11 months that are fully paid for because I paid for 1 year in full and they canceled my membership. Not sure how this is legal.

• Review fromking K

  Date: 01/25/2023

  These people and their services are terrible. First they collect money even before service, no specification on the way they going to do the job and worse more they asked me to wait all day by shifting the schedule time from one time to the other without any information but only find out when I called and end up lying that they came when they know they did not. Just close this c*** they call service and do it all no nothing.

  OnTech Smart Services

  Date: 01/27/2023

  On January 27, 2023, we received your review, dated January 25, 2023, filed with the Better Business Bureau.You expressed concern that services have to be paid for upfront but there is no specification on how the job will be performed. You also expressed concern that the technician failed to arrive at the scheduled time.We regret that OnTech Smart Home Services were unable to fulfill your job. As your service order was canceled, the amount you paid will be refunded back to the card used to place the order.We regret that your experience was not up to our standards and we hope you may consider using OnTech again in the future.