Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OnTech Smart Services

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  OnTech Smart Services

  45A Commerce Way Totowa, NJ 07512-3106

Review Details

• Review fromTimothy B

  Date: 01/18/2023

  Great service from the over the phone sales side. I was impressed with how quickly they were able to get out and install an antenna. I ordered the device and the install in Monday. Technician came out on Wednesday. *** was professional and knowledgeable. I would definitely recommend again as far as my experience is concerned.

  OnTech Smart Services

  Date: 01/27/2023

  On January 19, 2023, we received your review, dated January 18, 2023, filed with the Better Business Bureau.You said that your experience was overwhelmingly positive and you are happy with the quick installation. You also had good things to say about the technician. We strive to provide excellent service, and we sincerely appreciate your feedback regarding your installation and the technician. We are glad your experience went well.

  OnTech Smart Services

  Date: 01/27/2023

  Additionally, please do not hesitate to contact us should you have any questions, or for smart-home installation needs.

• Review fromBill M

  Date: 01/17/2023

  **** was a pleasant surprise. He was here on time and quietly did his magic. I enjoyed our conversations and even though I asked a lot of stupid questions he was very patient and concise with his answers and sometimes probably dumbed-down his answers so my pea-sized brain could absorb what he was saying. Not only was I impressed with his knowledge, but his ability to do his job the right way the first time at a pace that I did not feel like he was anxious to leave. Hopefully if I ever add another product **** will be our guy again. Such a credit to your organization. Thank you *******************

  OnTech Smart Services

  Date: 02/22/2023

  On January 19, 2023, we received your review, dated January 17, 2023, filed with the Better Business Bureau.You expressed satisfaction with your OnTech technician.We sincerely appreciate your feedback regarding your experience. I have passed on your comments to **************** so he can be recognized.We strive to provide excellent service and we are gratified that your experience was a pleasant one.

• Review fromDebra S

  Date: 01/17/2023

  How can one company be so bad! Everyone is nice when you sign up but everything changes when you have any problem.Customer Service reps are rude and ignorant. It's shocking. Save your money and go with another company

  OnTech Smart Services

  Date: 02/16/2023

  On January 19, 2023, we received your review, dated January 17, 2023, filed with the Better Business Bureau.You stated that your customer experience was good until you had a problem, and then the representatives who attempted to help you were rude and ignorant.My attempts to reach you at the email address provided have been unsuccessful. We regret that your experience was unfavorable.

• Review fromBrent R

  Date: 01/13/2023

  Wow. Worst experience of my entire year. The technician took about an hour to drill one hole, another 25 minutes to s**** in one screw, used my bathroom, failed completely to install the second camera and it took me another 45 minutes to get a refund for that with his boss on speakerphone who seemed incapable of comprehending that I bought my doorbell and camera on my own and not through them. Then surprise another 30 mins for him to finish the first job on the doorbell I thought hed already finished. Never ending story. Basically it was 3 hours of me actively babysitting a strange sloth-speed man who got half the job done. Idk how I didnt snap. Honestly. Id prefer someone just break into my house then go through that again cuz at least it wouldnt be my fault for setting it up.

  OnTech Smart Services

  Date: 01/27/2023

  On January 19, 2023, we received your review, dated January 13, 2023, filed with the Better Business Bureau.You expressed concerns with the length of time it took the technician to complete the job. After learning that you could not have your flood light camera installed, you had a difficult time getting the installation service charges refunded to you. Overall, you were dissatisfied with the service you received.When we spoke, I apologized for your experience and offered to send a second technician out to review the installation. You declined and mentioned that was not needed at this time. I requested that you call me first if you elect to have OnTech perform any services in the future.

• Review fromLauren K

  Date: 12/27/2022

  If I could leave them negative stars I would, and I dont say that often at all! A technician came out, told us they couldnt install the nest doorbell we had- it would be easier for him to sell us a different one and install that one. It ended up being a bad product (didnt record 24/7 like I asked-the product I originally bought did though!). When I called customer service to help me with it- the supervisor was awful!! I work in customer service and I was appalled by the way they handled it. She wouldnt accept the product back and wouldnt come out to install the original one I bought without paying the full price again. The only deal she offered was a membership which I absolutely dont want considering they did bad work to begin with. I post this as a warning so others dont also hire a company that wont stand behind their service at all. ****** really shouldnt recommend them to install their products.

  OnTech Smart Services

  Date: 02/08/2023

  On January 27, 2023, we received your review, dated December 27, 2022, filed with the Better Business Bureau. You said that you selected the installation of a wired Google Nest doorbell. When the technician arrived, he informed you that the wireless version of this doorbell would be easier to install, and you agreed. Eventually you found out that the features available on the wired model are not the same as the wireless one, specifically access to a feature on Nest Alert that records 24 hours a day, seven days a week. You would like the wired doorbell version installed, as it includes this feature. When we spoke today, you informed me that you already had the wired doorbell installed. I offered to refund the cost of the installation ($49.99), which you accepted as a resolution. Please allow three to five business days for processing.

• Review fromAlexander K.

  Date: 11/29/2022

  I paid $50 to have a technician come to my house and help inform me on which cameras to properly choose exactly from Ring so I did not fall into issues and then have to deal with exchanges/returns etc. When the installer came he told me I needed an adapter/out let installed by an electrician which I came to find out I did NOT. This led to the first incorrect purchase, the second camera he suggested for another angle I came to find out was not the correct one and I had to buy the one that already came with mounting. This is now after I placed my order with Ring and have contacted them and the order has been placed and on the way so they cannot stop it. This means I now have to wait another week for the products to arrive to then return them and then REORDER the cameras which I will have LOST my Black Friday discount on and hopefully receive those in another 2 weeks on top. This is an absolutely horrible company I will never use or recommend you to anyone for the headache you caused me.

• Review fromMary J

  Date: 11/28/2022

  I am so angry this company is a rip off. I should have known better when I saw the dish truck pull up. The tech hooked everything up real quick. After he left I attempted to turn nest thermostat to cool. I was in for a great shock. I was only getting heat. I spent a miserable weekend. They came back out the following Monday. Could not get it fixed, ended up telling me that it was not compatible. Please do not use this company. So I am out o$129.00.**********

• Review fromTee N

  Date: 11/26/2022

  Installer of Nest thermostate told me what I already know and then accused me of having a **** system was not operational. Installer then restored my system and the **** system turned on without a problem. Then the installer told me I have an old **** system that's why it isn't working. Many units have the same **** system and I have seen them with Nest thermostats. Installer then said that he only has 1 hour per appointment and he had to leave since it was already over an hour.Basically paid $130 for someone to come out and not install my Nest Thermostat and tell me what I already know.

• Review fromWilliam W

  Date: 11/18/2022

  Professional at all times. Service was fantastic and well done.

• Review fromKiera A

  Date: 11/14/2022

  Horrible experienceI highly recommend contacting another company to do any installation or troubleshooting work. Techs are hit or miss, and we had one come who seemed to have no idea how to do the work and spent the entire visit on the phone with someone else. Once finally installed, they absolutely do not stand behind their work. A 60-day guarantee is ******** to begin with, then when you call about issues, the support team claims they only do 30-day guarantees (despite my contract saying 60-day). Multiple visits, hundreds of dollars in additional equipment, and many months, I have 3 Nest thermostats that regularly disconnect or don't work at all. Calling another company to come rip them out and install something else. Will never work with OnTech again.