Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

OnTech Smart Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  OnTech Smart Services

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  OnTech Smart Services

  45A Commerce Way Totowa, NJ 07512-3106

Review Details

• Review fromPRESTON H

  Date: 03/10/2023

  They took my money and won't answer their phone, chat or email.

• Review fromHL M

  Date: 03/06/2023

  OnTech has $200 of my money for an advanced payment on an installation. I cannot reach them by phone or email. The phone recording says that they have a technical problem, but it's been almost a week now that I've been trying to reach them. They don't update their phone message so I don't know that's happening. Are they going out of business? What about my $200? Even if they do have a technical problem, they should update their recordings daily in order to let customers know what's happening. I just don't understand a business that says that they're great, would treat their customers like dirt.

• Review fromDarrin W

  Date: 03/03/2023

  We had a thermostat installation scheduled for Tuesday Feb 28 before our tenants moved in on March 1. Apparently OnTech was having a systemwide outage and their entire communication system was down. We figured it would be a temporary outage, maybe a few hours, but we received no notification whatsoever. Here it is Friday March 3 and their system is STILL down. How does a "smart" technology company have an outage for an entire WEEK??! Our tenants have now been 3 days without a thermostat and functioning heat. This is INSANE. At least come up with a solution to have your techs complete their scheduled installations. As for now we need to deal with irate tenants without a thermostat. We could hire someone else but have already paid for the installation. We even pay for an OnTech+ subscription--what a waste. I hope to god they are planning to compensate their customers for this.

• Review fromKristyn C

  Date: 03/02/2023

  I had my Nest thermostat installed by OnTech, less than 6months later my battery is drained on my nest and throws a wiring issue. I've been trying to get this resolved since before the cyberattack that occurred, but even their onTech support chat and phone number cannot talk to their scheduling team. First the cyberattack, I get it, it happens. I cannot believe that there was no disaster recovery (DR) in place for a technical company. A fail on two accounts. Alternatively, their message on the voicemail says there will not be a service disruption for customers, but there VERY MUCH is because their support cannot contact the customer care nor scheduling team. So everyone is dead in the water. I've been told to email, great I have emailed every single day. I cannot use my heat or cooling in my home because of their faulty installation. So, no DR, my personal information may have been compromised , and no way for them to rectify their service is why I'm giving a 1. Disappointed customer.

• Review fromteri w

  Date: 03/01/2023

  I prepaid in full $475 for installation of a doorbell/camera and scheduled an installation appointment. The tech never arrived. Their website says they are "experiencing a system issue" and they are not answering their phone.

• Review fromMike F

  Date: 02/26/2023

  Purchased a Cell phone signal booster through BestBuy with installation included in the purchase price. OnTech was ************************ provided with the purchase. Received the package Thursday 2/23/23 and call to schedule 2/23/23 and received an automated phone message that their system was down but services would not be interrupted. I have tried calling 3 times a day, visiting their website all with the same outcome. It is now day 4 and still having the same issues of their system being down. I am at a loss and dont know where to begin with how frustrated I am with OnTech. Please help get this resolved

• Review fromZac S

  Date: 02/23/2023

  I scheduled the appointment with an OnTech technician. He showed up on time and was very nice. That is the end of the good experience. The technician that they sent was obviously unfamiliar with the ring system. He had to call his office multiple times to answer seemingly simple questions. While he was waiting for his office to call him back, he tried to setup a demonstration of a Polk Audio Sound Bar system and sell it to me. After I told him no multiple times, he then quoted me four different prices on the exact same equipment, only then to tell me that they did not have most of the equipment and that I would need to order it myself and they would return to install it. To sum it all up, they wanted to charge $98.00 per device for installation on the parts that I would have to order. I do not recommend using OnTech is you live in the ***** area. Because of my experience with ring/OnTech, I will probably go with simplisafe and do the install myself. I wish that I could get my money back from OnTech.

• Review fromAnthony & Barbara S

  Date: 02/18/2023

  We just had "On Tech Smart Services" both supply and install Ring 3 at our home in ***********, **********. The young man, ****, who did the install was as conscientious as he could have possibly been. The original plan was for him to install the wired Ring device I had already purchased, knowing he may have needed to swap out the transformer for one with higher voltage. He went all over the house looking for our transformer, but could not find it in our home or attic. Finally we gave up looking, and he took 1 out of his truck with a battery pack that would charge automatically with our low voltage transformer, giving it the same ability as the wired version he was substituting. He did an expert job leveling and installing the Ring device at our front door, testing it to make certain it performed all functions. My wife and I could not have been happier with his work and especially his attitude, as neither could have been better by any barometer. I have recommended both he and his company, On Tech Smart Services to ****************************************** (Very Happy customers)

• Review fromPeter W

  Date: 02/18/2023

  OnTech is always responsive to getting our issue resolved. We have had the same service be it when we lived in ********** until recently having them come to our house we bought here in ********. Their techs are polite, listen and explain things in a very understandable manner. They are both great on and off line. Just brilliant. Cheers. *****.

• Review fromMary M

  Date: 02/18/2023

  ZERO STARS! Scheduled appointment, took payment in full in advance and NO show. No call to let me know. No manager available to fix the issue.My nightmare story: I purchased a SimpliSafe security system and they recommended OnTech as their installer. OnTech scheduled a Sat. 8 am - 10 am appointment (first available) and requested payment in full (~$300). I was told that I would get a call 30 minutes prior to the arrival of the technician. At 9 am, I started to wonder why I hadn't received a call yet. I called and was told they could see the appointment and the payment, but no one had been assigned. I was told a dispatcher would call me back by 10 am. I didn't get a call. So I called again at 10 am and was told a dispatcher will call me back in 30 minutes. I didn't get a call. So I called a 3rd time at 10:30 and was told "No one is available to do the service. No manager available to address your issues. A manager will call you back in 72 hours." This is unacceptable. I purposely purchased security system and install for my college daughter who was assaulted at gun point. I do not live in the area and extended my stay to ensure that the security system that never got installed. Go with another company.