Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boost Mobile has 259 locations, listed below.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  Boost Mobile

  1507B Spring Hill Ave Mobile, AL 36604-3206

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  Team Mobile - Green Springs

  66 Green Springs Hwy Homewood, AL 35209-4902

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  Boost Mobile

  2620 Creighton Rd Pensacola, FL 32504

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  Boost Mobile

  1 SW 107th Ave Unit 3 Miami, FL 33174-1415

Review Details

• Review fromSusan D

  Date: 12/01/2022

  Terrible customer service. Ordered phone and sim card online. Spent 6 hours on phone trying to activate and getting new phone to work. Even took it in to the Apple Genius Bar and they could not get phone to make or receive calls. Sim card worked fine in old phone. I was transferred and disconnected 6 different times by Boost mobile support. After last call lasting 1 hour , I was told that because I waited to activate the phone 12 days( during Thanksgiving holidays and health issues) , they couldn't accept a return! Total b.s. since on no place on website did it say instant activation required. Online chat with myboostmobile.com said he couldnt help because order was placed with boostmobile.com and I would have to wait until their chat option or support option was working ( I know it has beeninoperable for at least 18 days when I first ordered phone). 6 straight hours I will never get back and a useless new phone.

• Review fromAutumn B

  Date: 11/30/2022

  I ordered a phone and decided that I didn't need the phone and had every expectation of sending the phone back. Once I received the phone, I called to return it and it said it was passed their 7 day return policy. I didn't even receive the phone within the 7 days to be able to return it with the holidays and weekend included. The phone is still in the box and never opened. No stores around me accept any kind of returns. Now they are refusing to refund me for a phone that I don't need. I even asked to speak with a manager and was denied speaking to a manager several times. I'm completely disgusted with the scam of a company. Steer clear of the company.

• Review fromKristina E.

  Date: 11/26/2022

  Worst customer service experience ever with a cell phone provider. They aren't opened. Don't answer the phones, hang up on you, say they can't hear me because I'm porting out. Wouldn't help me with my act benefits. Don't even give any descent phones out. 35 gigs run out within less than 2 weeks into a month. For 60$ a month they absolutely ****.

• Review fromTrevor S.

  Date: 11/25/2022

  BUYER BEWARE! No Service, and no refund.3 weeks ago, my teenage daughter informed me that she had run out of data for the month -- meaning no more mobile data or MMS messages. I went to the Boost Mobile website and purchased the 1GB AddOn so it would continue to work; the purchase went through, but the data wasn't applied to her plan.We've contacted Customer Support on 5 different occasions and spent more than 4 hours on the phone, but no one has been able to help (ticket #*******). We've been told the ticket has been escalated, but other than that answers are hard to come by.Unfortunately, things got worse today. As part of the troubleshooting process, they sent us a new SIM card. We connected with support, had the **** and ICCID added to the account, inserted the new SIM, and now her phone can't receive calls or SMS messages either.I understand that technical glitches happen and can be difficult to resolve -- I write computer code for a living. But it's been THREE weeks. This past weekend, she missed out on an activity with friends because MMS messages won't load. And tonight she started a new job, but left her phone here with me as I try to find someone who can help.Our family of 4 signed up for the 12-Month Unlimited *********** +1GB plan in July, so we're in it to the tune of $400. I'm not interested in a refund -- I'd rather that the service worked -- but if we can't get the phone to work, a refund might be in order?

• Review fromAlene T

  Date: 11/24/2022

  Told me I needed a new phone since they couldn't get the sim card to work. Purchased a phone at a boost mobile store then told me it was used. Needed a phone so said ok. Went to Best Buy and within minutes had my old phone working, Called Boost Mobile and spoke with a supervisor that said I had seven days to return it and gave me a reference number. Took the phone I purchased back to boost mobile but, the would not take it back.Boost Store Employees do not know one thing about cell phones.!!!!!

• Review fromAshley S

  Date: 11/21/2022

  As a long time Boost customer, I would have expected better service but they don't care about anything except taking your money. It all started when I noticed I was being charged $35/mo for their most basic data plan even though they offer a $35/mo 10G data plan. When I tried to switch, Boost charged me twice in the same month because they claim I restarted my plan. Why would I want to pay twice for the exact same service. I called customer service and was assured that I would see a credit for the double charge after explaining the issue. Day passed, no credit. Called customer service again and this time, the guy said that he couldn't issue a credit and the previous customer service agent was incorrect. I informed the guy that I would be disputing the charge with my credit card company. At this point, I've lost hours on the phone (including time on hold and don't get me started on how hard it is to get connected to a live agent). My credit card company opens a file and issues a temporary credit while the claim is pending. Boost has the gall to suspend my account without warning. I can't call customer service because I have no service. I try chatting with their agents online and was told I could make a payment at a store to un-suspend my account and that she would make a note in my account that I expected a credit thereafter. I drove to a store and the agent there says no-can-do. She can't take payment by card and the person online was wrong. She suggested going to ******* and getting a prepaid boost card and at this point I'm frustrated beyond measure. I do it anyway because I can't even switch providers with a suspended account. So now Boost has cost me time and money but they dare think I'm the one committing theft by disputing their double charge?! Never again. I'd rather pay more for actual service. To date the issue has not been resolved.

• Review fromJames E

  Date: 11/20/2022

  Short story: We bought new phones at Boost because we were told we could keep our plan. We got the monthly bill, and it was way more. The store said there was nothing they could do and GUARANTEED us that Boost **************** wouldn't help us either. MWAH HA HA! I took that as a challenge. While binging some shows I called Boost 19 times over three days for a total of 12 hours and 39 minutes on the phone with them. They finally fixed it. Take THAT guy at the Boost store who likes to scam people! MWAH HA HA! I had fun and got to talk to a lot of interesting people.

• Review fromjessica w.

  Date: 11/17/2022

  My son is in the hospital going through chemo for Leukemia (16 yrs old), and they sent me a warning about my data usage (supposed to be unlimited), so I turned off my mobile data and switched to wifi. The very next day they terminated my service! We have never been late on our payments and have been customers for years. These pos shut my phone off at the absolute worst possible time when my son is battling cancer and I have to leave the hospital to go to work sometimes. Now the hospital has no way to get in touch with me and my son doesn't either. I cannot believe how scammy they are and that they did this foe no reason during the worst time possible!

• Review fromPa L

  Date: 11/16/2022

  If I could leave 0 stars I would. I simply ordered a SIM card, used a credit card to pay for it, and the purchase was a little over 2 bucks. Then I decided to stay with ******* and never even activated the card. In 30 days they charged my credit cars over 24 dollars. I called repeatedly and could not get anything done because I did not have a phone number since I had never activated. At one point I was told by supervisor that someone must be using my card fraudulently which was such a joke. They were charging my card even though I had never activated. Finally I was able to get it disputed and taken care of through my credit card company but they tried to charge it again before the dispute was settled...after writing customer service and calling repeatedly. Thanks to the credit card company I was able to do a stop payment with that particular business until the dispute investigation was finished. The whole thing was so fraudulent. I have no record of signing up for recurring payments. I never even put the sim card in my phone.

• Review fromDiana H

  Date: 11/15/2022

  I went to a Boost Mobile locatin. In ***********, ** and purchased a phone and service. My phone died not work when I am at home. I traveller back to the location where the phone was purchased and am told they will not refund my money. In fact, the technical support technician stated the service where I live is a poor service location. They still refuse to refund me any of my money.