Reviews

This profile includes reviews for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

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  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

Review Details

• Review fromAmberleigh H

  Date: 10/23/2023

  Horrible experience in predatory practices. A sales person called me (asked my renter for my number) while standing at my front door, and said that they had just serviced my neighbors homes and looked around the property several black widow webs, wasp nests, and ant hills. They said they could perform a treatment if I signed a contract RIGHT NOW and that I could cancel anytime. No mention while on the phone several times of a coupon being added or the cancellation fee. He RUSHED me thru the process so he could be deform the treatment right then and there. I did my follow-up visit and noticed several webs that were never removed and were definitely more than a few weeks old, a huge wasps nest that was never removed and a few huge active ants nests/mounds AFTER two visits. I called and they sent someone out to do a follow up treatment. I watched what he did, and it was so pathetic that I practically had to hold his hand while I asked him to remove the nests/webs and watch him spray inside and out. I paid for those first two services, and then chose to cancel my subscription because it was so pathetic and it nothing had changed or actually been done by this company for getting rid of pests. Now they are claiming I owe a cancellation fee and are trying to take me to collections (all bills were paid in full but they are trying to get me to pay a cancellation fee now).Ive left reviews on ****** and on ******** and Im now filing a claim with the Better Business Bureau.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi **********,

  Thank you for sharing your experience, and were truly sorry to hear about the issues you encountered with both the service and the cancellation process. We understand how frustrating it must be to feel rushed into a contract and then be disappointed by the service you received. Clear communication, transparency, and effective service are essential, and we regret that this was not your experience.
  
  Wed like to review your account and work toward resolving these issues, including the concerns about the cancellation fee. Please contact us at ************************************************ so we can investigate the matter further and ensure this is addressed appropriately. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSTEPHEN D

  Date: 10/18/2023

  Had a very bad experience with this company. A door to door salesperson rang my door bell selling pest solutions. I was having an ant problem at the time that was the only reason for taking the time to listen to the salesperson. He described a solution to the problem that sounded good but was very pricey. Said they were doing a special and provided a discount that was acceptable for a two application program. An initial application and a follow up application to deal with any "eggs" that were in the ground and not taken care of by initial application. There was absolutely NO discussion that this would be a two year contract and I was provided nothing in writing at the time.After the initial application, I paid for the service call with my **** Credit Card. Sighed for the payment on his electronic note pad. They contacted me later for the second follow-up application and I agreed to it. After it was done I asked how was I going to pay for it. The technician said they would use my credit card information they had on file. News to me, never authorized them to retain my credit card information. Anyway, the bill was paid on the card. That's when I became concerned. When I indicated I wouldn't be doing any addition applications I was informed that I had a contract in place for quarterly application for two years. News to me again. I called the customer service line I said I didn't want further service and wanted to cancel the contract I didn't know I had. They told me I was have to pay a cancellation charge of $150. I unloaded on the customer service rep and told them that their sales complain was both predatory (I'm 75 yrs old) and deceptive. I received two email bills for the $150 cancellation charge and and written bill yesterday. I will pay the bill under protest to avoid a blemish on my spotless credit history. Don't due business with this company.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience, and we deeply regret the frustration and confusion you faced regarding the service and the contract. We take concerns about transparency very seriously, especially when it involves the retention of credit card information and undisclosed contract terms. It's also troubling to hear that the sales process felt predatory and deceptive, and we understand how frustrating this situation must be.
  
  We would like to investigate this matter further to ensure your concerns are fully addressed. Please contact us at ************************************************ so we can review your account and work toward a resolution. Your feedback is valuable to us, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPatricia W

  Date: 10/15/2023

  Awful and terrible company. They have ignored my requests to cease any and all further communications from them. I have asked them numerous times and they simply do not take my request into consideration. Would not recommend doing business with them as they are unprofessional.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for sharing your experience. We sincerely apologize for the frustration caused by the unwanted communications and for not respecting your repeated requests. This is certainly not the level of professionalism we aim to maintain.
  
  We would like to address this matter immediately and ensure that all communications from us are stopped. Please reach out to us at ************************************************ with your details so we can resolve this issue as quickly as possible. Your feedback is important, and we appreciate the opportunity to correct this.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSandra B

  Date: 10/10/2023

  This is totally a scam and it looks like they're operating around the country. I agree with everything said in the previous reviews. Highly aggressive but convincing salesman and I fell for it. I can't believe I fell for it! I just canceled and paid the $150 charge, which is ridiculous, but I want to be rid of this company. Don't sign up for the service with them!

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Sandra,

  Thank you for sharing your experience. We’re sorry to hear that the sales process and cancellation left you feeling this way, and we understand your frustration. At Ecoshield, we strive for transparency and ethical practices, and we regret that your experience did not reflect these values.
  
  We’d like to look into your account and ensure everything has been properly handled following your cancellation. If there are any remaining concerns or unresolved issues, please feel free to reach out to us at [email protected].
  
  Your feedback is important to us, and we appreciate the opportunity to address your concerns.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAndrew L

  Date: 09/06/2023

  Extremely shady. Was lied to and told I was getting a massive discount because they have extra product on the truck and just happen to be in the neighborhood. Then was pushed to complete the first service at 9pm that day, which I later learned is a tactic to skirt laws that require business to let you out of a contract within a few days of signing ("cooling off period") if no service has been rendered. I was then overcharged and had to file a dispute with my credit card company because they refused to process the refund. And now I can't even get them to respond to my emails or return my phone calls (the phone number for the local office is rerouted to an offshore phone bank, who just say over and over again that they will "look into it" and do nothing). This company should be shut down immediately!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your experience. We sincerely regret that you encountered such troubling issues with both the sales process and follow-up communication. Its deeply concerning to hear about the overcharging, lack of responsiveness, and the tactics you described, which do not reflect the standards we strive for.
  
  We would like to address this matter urgently and ensure that your concerns are properly resolved. Please reach out to us at ************************************************ with your account details so we can investigate further and work toward a solution. We take your feedback seriously, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromElizabeth J

  Date: 08/29/2023

  Salesmen came to my house and indicated that the Property Manager sent them, asked to enter my garage. When I refused they went to my neighbors and did the same. I confirmed with the property manager that their services were not requested. They refused to leave the property and continued knocking door to door. I reported them to the police. Absolutely unprofessional.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *********,

  Thank you for sharing your experience, and we deeply regret that you encountered such behavior from our representatives. This kind of misrepresentation and refusal to leave when asked is completely unacceptable and not aligned with the standards we expect from our team. We take these concerns very seriously.
  
  Please reach out to us at ************************************************ with any further details so we can investigate this incident thoroughly and ensure it is addressed internally. We appreciate your feedback and the opportunity to take corrective action.
  
  Sincerely,  
  Customer Feedback Team

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *********,

  Thank you for sharing your experience, and we deeply regret that you encountered such behavior from our representatives. This kind of misrepresentation and refusal to leave when asked is completely unacceptable and not aligned with the standards we expect from our team. We take these concerns very seriously.
  
  Please reach out to us at ************************************************ with any further details so we can investigate this incident thoroughly and ensure it is addressed internally. We appreciate your feedback and the opportunity to take corrective action.
  
  Sincerely,  
  Customer Feedback Team

• Review fromolga s

  Date: 08/28/2023

  do not hire these people.there is a cancellation fee of 150 dollars.I will be contacting my bank to dispute this ridiculous charge.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your experience. We understand your frustration with the cancellation fee and regret any confusion surrounding it. We aim to provide transparency in our terms, and we apologize if this was not made clear upfront.
  
  Please reach out to us at ************************************************ so we can review your account and work toward a resolution. Your feedback is important, and we appreciate the opportunity to address your concerns.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMinhaj A

  Date: 08/27/2023

  This company is a scam, do not use them. The sales agent came to my house in the evening hours and explained to me about the service. I asked that I just want to do one time no annual contact. The guy said yes that is not a problem we will do it just one time and you can cancel anytime you want. They did the initial service and after some time I received an email that your next service is scheduled on this date. I was out of county so I said to cancel the service then they sent me a bill of $150for contract cancellation fee. I spoke with billing agent and they said you already signed a agreement with us, when the sales guy came at that time I was leaving for somewhere so instead of reading the long agreement I just checked and then signed but I was not aware this guy is a scammer and lying to me.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi Minhaj,

  Thank you for sharing your experience, and were sorry to hear about the confusion surrounding your service and the unexpected cancellation fee. We understand your frustration, especially given the way the sales process was presented. Clear communication is key, and its disappointing that this wasnt your experience.
  
  Wed like the opportunity to review your account and address the situation. Please reach out to us at ************************************************ so we can investigate the matter further and work toward a resolution. Your feedback is valuable, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team
  

• Review fromNicholas B

  Date: 08/22/2023

  *****, I got set up like every body else. Figured it out and text and emailed them before the treatment time."Wow. The reputation of this company online is horrible. Do not come to blah, blah, blah property address or proceed with any services between 4-6 today. If you do, clearly understand that you will not be paid and will be trespassing. The property owner will not be paying for it, or any cancelation fees. Please cancel any and all contracts with me regarding this property immediately and/or in the future. Have a great day."A couple hours later they claim they came anyway against my repeated requests not to and proceeded to send me an invioce that I will never ever in a million years pay.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for sharing your experience, and we sincerely regret that your cancellation request was not honored. Its concerning to hear that the service was still performed despite your clear instructions. We understand your frustration and take these matters very seriously.
  
  Please contact us at ************************************************ so we can investigate this issue immediately and ensure your account is reviewed. Your feedback is important, and we appreciate the opportunity to address this situation and make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCC M

  Date: 08/21/2023

  Highly aggressive salesman. Very pushy. Wouldn't take "No" for an answer. Asked personal questions. Asks name, how many kids, etc. Then I saw on Nextdoor complaints from other people, too. Definitely wouldn't have anything to do with them. Tell them to scram if they come to your place.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi,

  Thank you for sharing your experience, and we sincerely regret the discomfort caused by the salespersons behavior. Our representatives are expected to be respectful and professional, and its unacceptable that this was not your experience. We take concerns about aggressive sales tactics seriously.
  
  Please reach out to us at ************************************************ with any further details so we can investigate this incident and ensure its addressed properly. Your feedback is important to us, and we appreciate the opportunity to correct this.
  
  Sincerely,  
  Customer Feedback Team