Reviews

This profile includes reviews for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

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  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

Review Details

• Review fromMaria R

  Date: 12/29/2022

  My experience with EcoShield was the worst absolute experience I have ever had with a business. I started with ***** and should have stayed with them. I opened an account with Ecoshield in July and four months later they are still struggling to get it right. All this company cares about is making a profit. Even after speaking with customer care to cancel my services the representative continued to disregard my complaints and request to cancel. Communication and customer service are terrible. Twice, they came to my home and twice they failed to treat the actual problem. I explicitly told the company what I needed and not to come out unless I was home so they could come inside to treat my property. Twice they came to my home, and twice I paid $200. Neither visit, treated the inside of my home. I spoke to multiple customer care representatives with none of them offering to come to my home to treat the actual problem I had at no additional cost. As penalty for canceling with them I am now paying a $150 cancellation fee. I explained to a manager that since I paid for services they provided but was not given the services I actually needed, they could simply waive the cancellation fee and we could call it good. They refused to do so citing that I signed a contract. As it is, I spent $550 and never received the services I needed. THIS COMPANY IS ABSOLUTELY TERRIBLE. I DO NOT RECOMMEND THEM! If I could give them a zero star rating I would.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your detailed experience. We sincerely regret the frustration and poor service you've encountered with Ecoshield. Its concerning that your requests werent honored, particularly regarding the treatment of your property, and that your attempts to cancel the service were not handled as they should have been.
  
  We would like to investigate your account and work toward a resolution, including addressing the cancellation fee given the challenges youve faced. Please reach out to us at ************************************************ so we can review this further and ensure your concerns are properly addressed. Your feedback is valuable, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAshley O

  Date: 11/16/2022

  This company is MISLEADING and their call center has zero regard to owning up to their mistakes. An EcoShield sales rep named ******* came to my door to sell me a 2 day pest control service that was $159.00 per service. He explained to me that the first service was to rid my exterior of spiders and that the next service call would be to remove the eggs etc. After to agreeing to these 2 services, he handed me the tablet to sign for my credit card payment. Unbeknownst to me, he had just misled me to signing a 12-month contract with EcoShild. After I was prompted about my 3rd service call (that I never agreed to) I called the company to cancel any further service calls. At this time, this is when I was made aware that their service rep had lied to me, mislead me, and unprofessionally knew that I was unaware of what I was signing. The call center would not remove me from my contract and they zero empathy to my situation. I spoke to a customer service supervisor named **** and she continued to try and sell me products instead of actively listening to my complaint. There was no resolution and **** and EcoShield as a whole said Sorry about the miscommunication, however, we will not be terminating your contract. Be a better organization BE HONEST Be Transparent and actually be there for your customer.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your experience, and we sincerely regret the frustration and confusion caused by your interactions with both the sales representative and our customer service team. Clear communication and transparency are essential, and its disappointing to hear that this was not your experience. We understand how upsetting it must have been to realize you were signed into a contract you did not agree to and then have your concerns dismissed when trying to resolve the issue.
  
  We would like to investigate this matter further and address the concerns regarding the contract and the sales process. Please reach out to us at ************************************************ so we can review your account and work toward a resolution. Your feedback is valuable, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRyan H

  Date: 08/24/2022

  Salesperson miscommunicated the terms of the contract and failed to mention hidden fees. I asked to cancel service several times yet they came out anyway and wont refund charges. Ecoshield is a pest in if itself masquerading as an actual business.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your experience. We understand your frustration with the miscommunication about the contract terms and the difficulty youve faced in canceling the service. It's concerning to hear that your requests to cancel were not honored and that you were charged for services you did not want.
  
  Wed like to investigate your account and work toward a resolution. Please reach out to us at ************************************************ so we can review the situation and address your concerns. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team