Reviews

This profile includes reviews for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

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  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

Review Details

• Review fromRichard R

  Date: 08/17/2023

  **This company is a scam**I signed up for the quarterly visits. the first visit that day they sprayed my lawn for pests. at a price of 139.00.Barely two weeks later thay wanted to schedule another supposed quarterly appoinment and charge me 179.00.I called the (call center) that answered the phones and she said that she would have to transfer me to customer service.When they were unable to get through to customer service she informed me that since she was unable to get through she would go ahead and cancel the account.I asked for an email confirmation of the account cancellation and the following is a copy of the email that I recieved:Good day!Thank you so much for calling in today and discussing your services with us. We hope that we were able to provide you with a service experience during our conversation that shows you how much we appreciate your past business with us. This is written confirmation that your account is set to be cancelled.If you would ever like to resume services with us, please feel free to contact us at the phone number or email below and we would be happy to offer you a discounted initial service to show our appreciation for the opportunity to earn your business again. If theres anything else that we can do to take good care of you, please dont hesitate to let us know.Warm regards,Adi - ************* Specialist The ********************** ****************At no time was it mensioned that there was going to be a cancelation charge for the account.Now they have sent a ****** cancelation invoice for the account.That would put the acual price of the service call at a price of ****** for 45 minuts worth of work.Since there was no mention of the cancelation fee I feel that I do not owe them another dime.DO NOT DO BUSINESS WITH THESE PEOPLE - IF THEY COME TO YOUR DOOR THROW THEM OFF YOUR PROPERTY.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi,

  Thank you for sharing your experience, and we understand your frustration with both the cancellation process and the unexpected fee. Its important to us that all contract terms, including any potential cancellation fees, are communicated clearly, and we regret that this was not your experience.
  
  We would like to investigate your account further to address your concerns and ensure a fair resolution. Please contact us at ************************************************ so we can review this matter and work toward resolving it. Your feedback is valuable, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKatie S

  Date: 08/15/2023

  DO NOT use this company. They are liars, thieves and will say anything to get you to sign a contract, then refuse to perform the services promised. The sales person who came to my door, *****, lied to me about multiple things to get my service. First he told me, by name, that a specific neighbor was using the service and was happy with it. I talked to her a few days later and she had never even heard of the company. Next, ***** told me that they could treat my crawlspace, which is where my pest issue is. They treated it on the first service, but after that refused and stated they are not allowed to go in the crawlspace. Lastly, ***** never told me that the second service was billable until after I signed the contract. He also told me that I was receiving a huge discount on service because I was the 12th and final home in their route. I would imagine this was a lie as well. When I spoke to the local Denver office manager, she was extremely rude and told me that there was nothing she could do except transfer me to customer support. When I talked to customer support, they stated the the crawlspace WAS part of my contract and he didn't understand why they were not performing services according to the contract. Since the local office was not performing the services in accordance with the contract, I asked to cancel and for them to waive the cancellation fee. After speaking to a supervisor, the customer support person said all he could do is discount my cancellation fee. Do not waist your time with these lying thieves.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your experience, and we sincerely regret the issues you've encountered with the service, communication, and contract terms. We understand your frustration with the discrepancies between what you were promised by the salesperson and what was actually delivered. Its important to us that our customers feel confident and satisfied with the service we provide, and it's clear that we fell short of those expectations in your case.
  
  Wed like to review your account and ensure that your concerns, particularly regarding the crawlspace treatment and the cancellation fee, are addressed. Please reach out to us at ************************************************ so we can investigate further and work toward a resolution. Your feedback is valuable, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGary M

  Date: 07/26/2023

  This Company is a scam. They come to your door and make a bid to control pests but do not give you the full cost. You sing a tablet contract but they do not disclose that it is four four charges of ****** and if you want to cancel it will cost you ******. If you call to cancel you will spend an hour or more with the on-call "service" person that in the end will not do a thing but charge you ****** to cancel. DO NOT ALLOW THIS COMPANY ON YOU PROPERTY, IN YOUR HOME OR ANYWHERE NEAR YOU!!!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your experience, and we regret to hear about the confusion and frustration you encountered with the contract and cancellation process. Its important to us that all contract terms, including pricing and cancellation fees, are clearly communicated upfront, and we apologize if this was not your experience.
  
  Wed like to review your account and work toward resolving these concerns, including the cancellation fee and any misunderstandings about the service agreement. Please reach out to us at ************************************************ so we can investigate further. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDena A

  Date: 07/21/2023

  I spoke with the salesman that came to my door. I was promised echo friendly products inside and out. I was told that after ***** days they would come back again because of the egg cycle and it was included in my services. I was billed for the first service at $189 and then charged again when they came back to spray during the ***** days from the first service. This is only supposed to be a quarterly charge and I was told they would come back from spot treatment 3 times during the quarter if I wanted. The 2nd time the guy came out, it was a different guy, and he used a horrible chemical in an aerosol can that I could get from Ace Hardware and he only sprayed the living room and dining room because we got an awful fog in the house and I was coughing and feeling sick from it. I reached out to the company and had to tell them I was going to report them to the BBB and/or get a lawyer if I needed because they didn't uphold their end of the contract therefore the contract if void and I am no longer responsible for the terms of the contract. He immediately waived the cancelation fee, canceled my account and removed the card on file as well as submitted a request of a refund for the second charge of $189 with a supervisor and if approved they will send me a check. I also received email confirmations of all of this while I was on the phone. They will call me back with the decision re: my refund within 5-7 business days.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your experience, and were sorry to hear about the issues you encountered with the service and the unexpected charges. Its concerning to hear that the treatment used didnt align with the eco-friendly products you were promised, and that the billing didnt reflect what was originally communicated to you.
  
  Were glad to hear that your cancellation fee was waived and that your refund is being reviewed. It sounds like progress is being made, but if you need any further assistance or follow-up, please feel free to contact us at ************************************************* We appreciate your patience and the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRobert Z

  Date: 07/14/2023

  Wouldnt allow is to discontinue service without haggling for 45 mins. They batter you with alternative plans, passing you to other reps, until you have to be rude about it.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your experience. We regret that the cancellation process was so frustrating and that it took longer than it should have. Its important to us that our customers feel respected and that any requests, including cancellations, are handled efficiently and without unnecessary pressure.
  
  Wed like to ensure your account is properly addressed and look into the situation further. Please reach out to us at ************************************************ so we can investigate and work toward resolving this for you. Your feedback is valuable, and we appreciate the opportunity to improve.
  
  Sincerely,  
  Customer Feedback Team

• Review fromEmily T

  Date: 06/13/2023

  This company does not comply with the law. A sales person came to my house to sell pest control services. I did not ask for them to come, and I was pressured into signing up. The sales agreement did not comply with the Federal Trade Commission's Cooling Off Rule (16 CFR 429). For example, it included an unlawful purported waiver of the Cooling Off Rule. I also did not receive a Notice of Cancellation as required by law.When I cancelled the service within the FTC's 3-day rule, the company made it very difficult to cancel. I had to talk to two different representatives who tried to convince me to keep the service. I was then told that I would be contacted by another customer service representative within 24 hours and could not cancel until I spoke to that person. Eventually they let me cancel when I was adamant I wanted to cancel.I then asked when I would receive my refund as required by 16 CFR 429.1(g), and I was told that I would not receive a refund because they already provided the service. However, I was pressured into the service and I was not given time to think about whether I wanted the service. The law requires all funds paid under a door-to-door agreement that is cancelled within 3 days to be refunded. The company has refused to provide a refund as required by law.Overall, a shady company that does not inform consumers of their rights under the law.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your experience, and we take your concerns very seriously. We understand the frustration you've faced, especially regarding the cancellation process and your rights under the FTC's Cooling-Off Rule. Its concerning to hear that the proper procedures werent followed and that you had difficulty canceling and obtaining a refund.
  
  Wed like to investigate your account and address the issues you've raised, including the compliance with legal obligations. Please reach out to us at ************************************************ so we can work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCATHERINE O

  Date: 05/24/2023

  Super aggressive and pushy salesgirl. Ignored TWO no soliciting signs. ************* and immediately knocked very loudly. (One or the other would have been sufficient.) Claimed she was working at my neighbor's house but had the name wrong. I learned later that the neighbor canceled their service. Would never hire a company that encourages its employees to have such disregard for people's property.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *********,

  Thank you for sharing your experience, and we regret that you had such a negative interaction with our sales representative. We expect our team members to respect all "No Soliciting" signs and conduct themselves professionally, and it's clear that this was not the case during your encounter.
  
  Wed like to address this issue internally to ensure that it doesnt happen again. Please feel free to reach out to us at ************************************************ with any additional details. Your feedback is valuable, and we appreciate the opportunity to correct this behavior.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJim B

  Date: 05/15/2023

  Rep came to my door in *********************** and said he was with EcoShield (wearing a green logoed EcoShield polo shirt) and that my neighbors were using him to spray dog friendly Chrysanthemum oils and Poinsettia oils on their properties to control fleas, ants and other pests. I asked if they were truly dog safe (they are not) and he insured me that they are. I then asked to see his *************************** issued door-to-door solicitor badge - he said he lost it but his company is licensed to go door-to-door in ******************* (I checked and they are not, per the online permitted solicitors list on the city web site). He then tried to hard-sell their services offering a one-time pest survey and spray for a couple hundred dollars cash - I said no again and asked him to leave. Stated I will report the door-to-door solicitation to the city - he said goo ahead - my word versus his. Called the company and they could care less and then tried to hard-sell me again for pest control. Beware!!!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ***,

  Thank you for sharing your experience, and were very concerned to hear about this situation. The behavior you described, including misrepresentation of products, lack of proper licensing, and pushy sales tactics, is completely unacceptable and not in line with our standards. We take this matter seriously and will ensure it is addressed internally.
  
  Please reach out to us at ************************************************ with any additional details so we can further investigate this incident. We appreciate your feedback and the opportunity to take corrective action.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKen K

  Date: 05/09/2023

  This company is ****** aggressive in its door-to-door sales solicitations. I have told them no less than 10 times over the years, that I have no interest in their service and stop contacting me. I have had as many as 3 contacts in the same week. My house is CLEARLY posted "no solicitations" as I am sometimes a day sleeper (not everyone works 8AM to 5PM) which they ignore. After ignoring my request to not be disturbed, then then expect me to use their business. What does it take to get this business to leave a person alone at home? Does a homeowner have the right to quiet and to be undisturbed? I dont know if this is at the level of a civil action or restraining order but it sure seems like this is what it takes as they refuse to honor the customers wishes. The low "star" ratings and plethora of complaints in the past 3 years is clearly justified.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ***,

  Thank you for sharing your experience, and we sincerely regret the repeated disturbances caused by our sales team. Your frustration is completely understandable, especially considering the clear "No Solicitation" signs and your repeated requests for no contact. Our goal is to respect homeowners' privacy, and its clear that we failed to do so in this case.
  
  We would like to ensure that your request is fully honored moving forward. Please contact us at ************************************************ with your details so we can ensure that your address is added to our do-not-contact list and prevent any further disturbances. We appreciate your feedback and the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCarl C

  Date: 03/13/2023

  The business model for this company can best be described as **************** and ************. The technicians are wonderful, the web customer portal is good, however, after 8 treatments (approximately 8 quarters) I needed to cancel my subscription/service. I sent an email request for cancellation. The email was immediately replied to with information that I would receive a contact within 24 - 48 hours; that communication never came. I just received a call stating my next treatment was coming up in three days. I called to get the account closed since my first request was not fulfilled. I was transferred to a call center where a hard sell approach was implemented to get me to keep the next appointment with a "discounted" rate. If they truly wanted me to leave as a happy customer who might request the services again, they would have just thanked me for my past patronage and closed the account. Now I'm so upset about having to say over and over that I don't want the service and I don't want a technician setting foot on my property that I'll never recommend their services no matter how good it was nor how great their technicians were.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your experience, and we sincerely regret the frustration youve faced during the cancellation process. While we're glad to hear that you had positive interactions with our technicians, its disappointing that your request to cancel wasnt handled promptly and that you felt pressured by our call center. This is not the kind of customer experience we strive for.
  
  Wed like to resolve this issue immediately and ensure that your account is properly closed. Please reach out to us at ************************************************ with your details so we can take care of this for you. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team