Reviews

This profile includes reviews for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

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  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

Review Details

• Review fromMisty M

  Date: 04/08/2024

  This company will not let you out of a contract even when you move out of state and don't need pest control anymore at your new location (that is under many feet of snow). The ************ are polite but the spray they used did no work. Huge waste of money.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your experience, and were sorry to hear that the service did not meet your expectations. We understand the frustration of being unable to cancel your contract after moving to a new location, especially when pest control services are no longer needed. 
  
  Wed like to review your account and address both the contract concerns and the effectiveness of the service you received. Please reach out to us at ************************************************ so we can investigate further and work toward a fair resolution. We appreciate the opportunity to resolve this matter.
  
  Sincerely,  
  Customer Feedback Team

• Review fromBrandon L

  Date: 03/27/2024

  the products do not work, the workers do not do high quality work. The first appointment, they have the sales rep and multiple technicians who do a very thorough job to make it seem like the service will be excellent. After the first appointment dont expect good service in any way. They dont knock on the door to do indoor service after requested and the whole reason we got the service is because we had ant hills in the backyard. After 3 services, which they said would get rid of them all we still have trouble with ants. After calling to cancel because of the poor service they still made me pay for another service. Do not work with them. They will lock you in to a contract and force you to pay for a service that does not work

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your experience. We regret to hear that the treatments did not meet your expectations and that you encountered difficulties with both the service quality and the cancellation process. Its important to us that customers receive consistent, effective treatments, and it's disappointing that this was not your experience.
  
  Wed like to review your account and address both the service issues and the contract concerns. Please reach out to us at ************************************************ so we can investigate this further and work toward a resolution. Your satisfaction is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDavid T.

  Date: 03/01/2024

  If I could give a zero I would.they came around with a door to door sales pitch and talked ** into a treatment and a plan. Once they finished I realized this was too expensive and there was no realized benefit. I asked to drop the service and they are now pursuing us for a large termination fee. I am not paying and suggest you look elsewhere for a local service that actually works.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your experience with us. We understand your frustration with both the cost and the service you received, as well as the unexpected termination fee. Clear communication regarding pricing and contract terms is important, and we're sorry to hear this wasn't your experience.
  
  We would like to review your account to address these concerns and work toward a resolution. Please reach out to us at ************************************************ so we can investigate further. Your feedback is important to us, and we appreciate the opportunity to assist you.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGage D

  Date: 02/28/2024

  HORRIBLE .. I canceled with them due to a divorce and me not being able to afford life let alone my mortgage. We canceled then they still sent someone to my house without my permission and did a "service" (they did not do anything) and proceeds to try and charge me 300$ .. I can't afford that and I will not allow them to steal and cheat from me. BEWARE of these scam artists .. they don't even pay people in the country to deal with customer service. They are a lying cheating company and have no compassion for people when life is already hurting them.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi Gage,

  Thank you for sharing your experience. We're sorry to hear about the challenges you're facing and understand how frustrating this situation must be. Its concerning to hear about the confusion regarding your cancellation and the charges for services that were not requested. We take these matters seriously and want to ensure that your concerns are addressed.
  
  Please reach out to us at ************************************************ so we can review your account and work toward a resolution. We appreciate your feedback and the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromS. R.

  Date: 02/28/2024

  First the corporate billing office is horrible to deal with nothing but rude people they don't care about anything you have to say they want money. But yet they say we signed a contract and they have yet to still email us the contract we supposedly signed. I have asked for a manager or higher up personal to call me back they say they will but then they don't I have sent multiple emails text messages as am done talking with the customer agents as they hang up on you and are rude. Also we were told we can cancel anytime with no penalties that's not the case we also told them we do t want them to come out and they still did and ended up placing my dad into the hospital we told them why and they still can out. The other reason they said they can't spray out side but yet we are still to pay full price they have a lot of clouded and inaccurate information left out. They need to have better sourced communication and managers on duty that are willing to talk with customer service when they agents are being unreasonable and there hands are tied as they say. and all they want is you to pay up and keep paying, after we told them to cancel! Never ever will use them again and we definitely have left our entire block friends and family know as well. Do not use them they cheat you and lie and customer service is horrible! Also there product does not work.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for sharing your detailed experience. We sincerely regret the frustration you've faced with our billing department and the challenges in reaching a resolution. We take issues like this very seriously, especially when it involves miscommunication about contracts, cancellation terms, and the impact on your familys well-being. This is not the level of service we strive to provide, and we want to address these concerns directly.
  
  Please contact us at ************************************************ with more information so we can review your account and ensure that your concerns are properly addressed. We are committed to working toward a resolution and improving your experience. Thank you for your patience, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDiane W

  Date: 01/25/2024

  They go door to door and take advantage of the elderly. The contract that was supposedly signed by my elderly mother does not even look like her signature. She believed the salesman was only going to charge her one time for one spraying. Instead she was charged multiple times. In order to cancel, they required a cancelation fee. Please beware! This is a company all should stay away from!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing this experience, and were deeply concerned by the situation youve described. We take allegations like this very seriously, especially when it involves elderly customers feeling misled. Its important to us that all agreements are clearly communicated and that our customers understand the terms of service.
  
  Please contact us at ************************************************ with the details so we can investigate this matter thoroughly. We want to ensure that your mothers account is reviewed and that any issues are resolved properly. We appreciate the opportunity to address this and prevent it from happening again.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMike A

  Date: 12/02/2023

  Horrible experience in predatory practices. I agree with all the reviews here against this company. Do not sign up no matter what the sales people tell you. And the cancellation fee they try to from me is $200. I send them emails and proves that I'm moving and they still want that cancellation fee. So my lawyer it will take from here on. Just chased them off your property for trespassing.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your experience, and were sorry to hear about the challenges you've faced, especially with the cancellation process and the fee. We understand how frustrating this must be, particularly when youve provided proof of moving. We take feedback like this very seriously and want to ensure your concerns are addressed properly.
  
  Please reach out to us at ************************************************ so we can investigate your account and work toward resolving this issue. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDaniel G

  Date: 11/02/2023

  I just quit my service for EcoShiel Pest Solutions - ****** North. They charge me $150 to quit my service. When I signed up for the sevice the person I talked to that came my front door did not tell me that there wa as fee associated with quitting the service. The guy that signed me up kept tell to push buttons on his phone to start the service. ****** learned. He told me that I could quit any time. When I did call to quit my service the guy kept on giving the run around about quitting the service. I had to tell him at lest 5 or 6 times that I wanted to qit the service.Beware of the buttons your pushing.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your experience, and were sorry to hear about the confusion surrounding your cancellation and the associated fee. We understand how frustrating it can be when the details provided during sign-up dont align with your expectations. Clear communication is essential, and we regret that this was not your experience.
  
  We would like to review your account and address the cancellation fee and the concerns you raised. Please reach out to us at ************************************************ so we can investigate further and work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMichael N

  Date: 10/30/2023

  Same story as all the rest. I was signing up for a service the salesman said was $180/year and the contract actually said per quarter. Guess I didnt read that. After I heard Denver 7 news report I called them and the run around started. Cancelled and got the $150 stupid tax for trusting what people say. Dont be like me, dont get involved with them!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We understand your frustration regarding the confusion over the pricing and the challenges you faced when trying to cancel the service. Clear and accurate communication is essential, and we regret that this was not your experience. We also understand how frustrating the cancellation fee can be in these circumstances.
  
  We would like the opportunity to review your account and ensure your concerns are addressed. Please reach out to us at ************************************************ so we can investigate this matter further and work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromStephen B

  Date: 10/25/2023

  DO NOT USE THIS COMPANY...COMPLETE SCAM. They first lock you in to a "discounted rate" which keeps recurring until you cancel only when you try to cancel they then tell you, you have to pay them an additional $150 to cancel your account and when you do they don't send you a confirmation email then you have to repeat the process and they tell you that you have to pay More money to cancel. Don't ever pay these guys they are absolute crooks!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We understand your frustration with the cancellation process and the unexpected fees, and we regret that the communication about your account wasnt clear. Its important to us that customers are fully informed about any charges, including the cancellation fee, and we apologize that this was not your experience.
  
  Wed like to review your account and work toward resolving the issues youve encountered. Please reach out to us at ************************************************ so we can investigate further and ensure this situation is properly addressed. Your feedback is valuable, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team