Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adobe Systems, Inc. has 12 locations, listed below.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Adobe Systems, Inc.

  10 Barretts Road Hudson, MA 01749-2883

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  Adobe Systems Inc

  7930 Jones Branch Dr Fl 5 Mclean, VA 22102-3396

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  Adobe Systems Inc

  601 Townsend St San Francisco, CA 94103-4907

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  Livefyre, Inc.

  360 3rd St Suite 700 San Francisco, CA 94107

Review Details

• Review fromAndrew B

  Date: 08/31/2024

  evil, deceptive, scam artist, grifters. if i could leave them a 0 star review i would.

• Review fromNatasha R

  Date: 08/31/2024

  Zero Stars. Adobe stores your credit card info indefinitely. Even though I went through ******, they are still able to access my card number. I had my account canceled yesterday & was told I wouldn't be charged anymore. I disconnected my Adobe account from my ****** to be sure. An unauthorized charge from Adobe showed up on my account this morning, and it did not go though ******, and it was for the amount of the service I had already canceled. Disputed, getting a new card. DO NOT GIVE THESE PEOPLE PAYMENT INFO.

• Review fromRobert C

  Date: 08/24/2024

  I signed up for an annual subscription paid monthly for Adobe Pro. The primary reson I signed up was so that I could generate and sign documents as well as edit pdf files. I only needed the service for a short time. Shame on me for not reading their punitive cancellation charges. Shame on them for not allowing me to cancel auto-renew on my account without cancelling the plan, thereby incurring a cancellation fee. Auto-renewal should always be an optional choice and should always be able to be cancelled. Adobe is hoping that people will forget to cancel during the last month when there is no penalty, thereby setting themselves up for another year of punitive cancellation fees. Not good customer service. On top of it all, the app doesn't function properly on my computer.

• Review fromRyan R

  Date: 08/19/2024

  I own 2 laptops and 3 desktops, which I use for my two full-time jobslaptops for field work and desktops for office work, including a personal desktop. Despite being one person, I have to deal with constant logins and logouts across all my devices, up to 5 times a day. This repetitive and unnecessary inconvenience has driven me to the point where I no longer wish to pay nearly $700 a year for software that I don't even truly own. For two years, I've tolerated this, hoping Adobe would address these issues, but nothing has changed. Every time I open a PDF in Adobe Acrobat Pro, I get prompted to log in, even when I don't need to edit the document. If I close the login dialog, the application shuts down within seconds, interrupting my work. This feels like a predatory tactic that prioritizes control over customer experience. There are no exceptions and I don't want to use their freeware. I just want to use what I paid for. At this point, I am now willing to use paid software from other companies than spend another dollar on perpetuating this, in my opinion, unacceptable model.I understand the shift to software as a service, but Adobe's model feels like "software as a forced service." I cant even purchase multiple licenses for my devices. The freeware version could solve some issues, but since I have a paid version, I'm forced to log in just to view PDFs. Adobes licensing model and lack of ownership options are beyond frustrating and, in my opinion, should be reconsidered, if not deemed illegal altogether.

• Review fromMerrilee E

  Date: 08/15/2024

  Very deceptive business practices! I opened an account and closed it within the free trial period. One month later, I was charged for the 1st month. I contacted them and was told that I had opened 2 accounts (certainly without my knowledge) and one was cancelled but now I owed a $100 cancellation fee for the unknown and unused 2nd account. It is extremely unfortunate that Adobe seems to have a monopoly on the entire internet system!

• Review fromTerrance O

  Date: 08/14/2024

  As part of a college course, I was required to use an Adobe software tool for two months. I paid a monthly subscription fee for two months but then Adobe refused to stop charging my credit card on a recurring monthly basis. I never agreed to an auto-renewal clearly because my college course only required my making two monthly payments. When I contacted ADOBE and let them know I never agreed to a monthly auto-renewal, they said they can only cancel the auto-renewal if I agree to pay a large penalty. The penalty was larger than the price I paid for two months of service. I have now been having to dispute all Adobe charges directly with my credit card company which is a major inconvenience. Bottom line is I would recommend you avoid Adobe at all costs. Every product they offer can usually be obtained by a different provider especially in this AI era we are moving towards. I just want to warn you that Adobe is well known for using deceiving tactics to get customers caught in subscription services that the customer never authorized.

• Review fromKim C

  Date: 08/13/2024

  This company should be forcefully disbanded by the **** They deliberately lie to customers about what you're signing up for, using "free trials" to trick customers into signing a 1yr commitment. Among other shady practices. Myself personally I tried to cancel my monthly subscription and had to argue with customer service to get the "Cancellation fee" waived. They then sent me a threatening email saying I owe them money even though their customer service rep agreed to waive the insane (and extremely illegal) cancellation fee!They're lucky I don't bring this to my lawyer. I've never seen or heard of another company doing such blatantly illegal practices. I will never use an adobe product again. I canceled months ago and have no intention of ever going back. I've been using Photoshop for decades but no more. They lost a long time customer and I'm not the only one. This company needs to be investigated.

• Review fromKatherine G

  Date: 08/07/2024

  I had to change and cancel an email address and forgot that this address was used to set up my Adobe account. Therefore, I set out to determine how to change it. First, there is absolutely no way to get help with this online. I tried. Even tried the chat. There is also no phone number provided for customer service so I had to ****** it, which I did. When I got through to someone, I could barely understand her English. Once she determined what I needed, she transferred me to a "specialist". After I gave him the same information I gave to the first Adobe employee, he informed me he could not change it either. I hung up out of frustration and once again called so-called "customer service." This ********************** employee could not spell and would not just cancel my service. He kept wanting to put me on hold. I said to just cancel my service. He wouldn;t do it and put me on hold anyway. Then he comes back trying to keep my business. I literally yelled at him to cancel my service. He then said he had the right to tell me his information!!!! I yelled again to cancel my service. Only then did he do it. I have never experienced anything like this. He acted like he was the customer. It was incredible. This company should be fined heavily for its horrible customer relations.

• Review fromBenjamin K

  Date: 08/06/2024

  Adobe has a predatory subscription commitment approach. To stop your membership, you have to pay $100. Which just feels inappropriate since there is zero cost to them to end it.

• Review fromCollier J

  Date: 08/05/2024

  Adobe continues to try and invoice me although I have canceled my contract with them and paid my invoice in full.