Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Livefyre, Inc.

  360 3rd St Suite 700 San Francisco, CA 94107

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  Omniture, An Adobe Company

  550 Timpanogos Cir Orem, UT 84097-6212

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  Adobe

  10490 Little Patuxent Pkwy Ste 200 Columbia, MD 21044-4960

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  Adobe Systems Canada

  343 Preston Street Ottawa, ON K1S 1N4

Review Details

• Review fromBob J

  Date: 10/14/2024

  ***************. Their moral compass is so ****** i dont know how they find their way out the door everyday. Adobe is a publically traded scam. Their leadership has openly admitted that tricking people into long term agreements with early cancellation fees is a core part of their business model. Disgusting.

• Review fromAbimelec F

  Date: 10/04/2024

  I cant believe they charged me a cancellation fee for a service they marketed as a month to month service. Had I known this before I used this service, I would have NEVER signed up. This kind of marketing is anti-consumer and should be illegal. I will never use another Adobe software in my life and I urge others to not support a company who so openly behaves this way, even at the same time they are getting sued for it. This is disgusting.

• Review fromBenjamin H

  Date: 10/03/2024

  The *************** needs to take note of Adobe's shady business practices. The inability to cancel your subscription without paying a cancellation fee is absolutely criminal. I've dealt with Adobe software issues for the past year and have since switched to ****. Upon switching, I observed repeated unauthorized charges to my account. When I called Adobe, they told me that even though I have an "Adobe for Enterprise" account (free for me), I also have a "personal subscription" account that they've been charging. How is that possible on the same email!? Sounds akin to the ***** Fargo scandal of creating fake accounts for users! An absolute trash company--take them down **** ****!

• Review fromSharon U

  Date: 09/30/2024

  I have used Adobe since 2002. I had ridiculously sad news given to me by Adobe that had taken all my photos and videos from Creative Cloud and deleted every single one of them without going out of their way to notify me of such a tragic disservice. When I notified Adobe that Creative Cloud was no longer on my computer, they told me that they had deleted everything and had given me notice in February.But I got for an excuse that they were moving into a new format or something and notified everyone of this occurrence. However, I had notified Adobe several times prior to them deleting my photos, and not one alert or notification by anyone I spoke to, not even a notification or alert on any of the responding emails of my interactions with Adobe to alert me of this horrendous Injustice after paying for years, and putting my trust and Creative Cloud to hold under safekeeping of their promises to have my assurance that my files were safe with adobe. Although they said they had notified me several times in February to let me know, I never received any email saying that they were going to obliterate all my files from Creative Cloud if I didn't do something, or open my email and respond. Now I am left without any files, and backup files have to be reassigned to Premier Pro for all of my video files, and I hope I can do this, but it will take a lengthy amount of time and money to get them all where they are working in synced to be able to create new videos from old files. This is so disconcerning. If there are any suggestions on what to do, I am up for hearing them. I can not believe Adobe did this, with no hesitation or resolution.I have been an online customer for at least 6 years and pay almost $100 a month for this, now, disservice.

• Review fromShannon G

  Date: 09/24/2024

  Adobe is clearly a great suite of software, but the customer service is terrible. I signed up for a month, but somehow ended up with additional licenses and a +$300 fee to cancel. Service chat had no power to help and they've asked me to wait two days before someone might call. Be very careful about subscription fine print and switch **** or your small/solo business could be charged hundreds if you no longer need the service.

• Review fromErica R

  Date: 09/23/2024

  This company is a scam. I signed up a monthly subscription of their photo editing program. I did not like it and tried to cancel the month after. I was informed that there was fine print explaining my monthly payment was actually an annual subscription. In order to cancel I would have to pay $75+ fee. The agent waived my subscription fee for 3 months so I could cancel without a fee in September. Last week I logged on to confirm my account would not review. This morning I was charged $9.99 again. When I tried to cancel online it said I would have to pay $34.99 early cancellation fee. I spent over an hour talking to various agents. They finally agreed to refund me and cancel my account without a fee. It should not be this difficult to cancel a subscription you are not using. If you are signing up for an annual contract it should be abundantly clear. Not everyone has over an hour to spend talking to agents. They should be investigated.

• Review fromDawn C

  Date: 09/16/2024

  My dad signed up for Adobe's free 7-day trial. He went in two days before the trial was up to cancel. When he went through the cancellation process Adobe offered him an additional 7-days to continue using Adobe before making up his mind and he hit yes. NOTE: They didn't give him an additional 7-days; they took that yes as purchasing their service and charged him $63 for a monthly plan. When I contacted Adobe, they stated they never offer an option to extend the free trial. I was sitting right there when he signed into cancel, and I saw the offer with my own eyes. I did more research, and I found Adobe has been in trouble with the *** for their cancellation policy. My advice...stay away from this company at all costs. They do not care about people. If they did, they wouldn't try and deceive potential customers. DO NOT SIGN-UP FOR THEIR FREE TRIAL. RUN! Zero stars given if that was an option.

• Review fromRudy A

  Date: 09/15/2024

  Choosing to claim all your customer's work is all your own is one thing. But currently, you CAN NOT change your Account Payment information. The screen won't load, I have tried two different browsers.This should be illegal.

• Review fromKellen P

  Date: 09/08/2024

  Can you give no stars? Spent 2 weeks trying to get the program to open. **************** is terrible. The app literally has different interfaces every time you open it. Complete trash and a total waste of time. Nothing but problem after problem. After 100 hours of work I have absolutely nothing to show for it. Don't use adobe. I was told I needed a new computer to run the app. After spending $3,000 on a new mackbookpro, the app still doesn't work. What an absolute joke of a company. Look at the ******* videos, one after the other, explaining how HORRIBLE this app is.

• Review fromSteven W

  Date: 09/01/2024

  The absolute WORST software on Earth. I pay these crooks a subscription fee every month only to have Photoshop crash every time I try to start it up. I have just loaded the latest "upgrade" and the program is absolutely USELESS. Every time I try to open it I get a message that Photoshop has unexpectedly quit and a "report" is sent to *****. The worst part is Adobe just doesn't care - what a surprise that "customer support" is closed. ********************** has obviously made it to the big leagues - they can steal with impunity because no one will do anything to stop them. The only answer is to SAVE YOUR MONEY!