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Business Profile

Online Education

Udemy - Udemy.com

This business is NOT BBB Accredited.

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Important information

Complaints

Customer Complaints Summary

  • 137 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive canceled a membership with them on the same day I got an email that it was going to be renewed. I dont think it was useful for me considering my schedule, and no longer wanted the service. However I was still charged for it.I understand the platform has some useful content, but not for me. I just want my money back and havent used the platform since I requested the cancellation. I dont understand why its being so hard to request my money back for something I didnt even use or plan to use. **** also definitely not recommend this to any person looking for learning. Definitely not coming back either.

    Business Response

    Date: 01/26/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 1/26/2024, we have reviewed your refund request. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and issue a one time courtesy refund, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there, I am from India, a student.Last morning I bought a course from Udemy a NextJS 14 course, for which I have been saving for a month and finally decided to take it yesterday.I started the transaction from my Udemy app, in ***** they give us an option to pay via UPI, I chose that, I paid through UPI, payment got successful from my end, I have attached the transaction screenshot with UPI reference number for the transaction. Later the app completed it's wait time 4-5 mins and said transaction failed. I have tried looking website couldn't find any email or contact details where I can complain/query my problem.I am a student sir, and I cannot take up such loses. Please if possible try to get my query resolved ASAP. Would be a great help indeed.And, dear udemy, you're such a huge buisness and big player in ******* atleast have help and support team to listen to queries of your customer.Looking forward to some solution.Thanks and Best Regards.*************************.

    Business Response

    Date: 02/06/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on date, we have investigated your request and can confirm that the charge you are seeing was placed as an authorization hold by your bank. This means that you were not actually charged by Udemy, and you should have either received a refund already or can expect a refund to come. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and have reached out with further details about your authorization hold, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21189230

    I am rejecting this response because: The refund is not arrived on my bank account. I have repurchased some of the services. 

    Udemy has been extremely unfair and very aggressive with their policies. They are ignorant and fully incapable in responding to customers' needs. Looking at the feedback they have received alone on your BBB page, I am sure that their staff handling customer services is one the most incapable service teams I have even experienced. 
    Once I have my money on my account, I will accept the resolution. 

    Sincerely,

    ***********************

    ation, yet our efforts to resolve this matter have been met with silence. Despite multiple attempts to engage with Udemy, including requests for the names of the managers handling our case, we have received no substantive response, nor an explanation for the suspension of our account. As a research organization that routinely funds educational and research activities globally, such disruptions not only impede our work but also raise concerns about the reliability and customer service of **********************. This complaint is being filed due to Udemy's lack of response and failure to address the unwarranted suspension of access to services we have duly paid for.The impact of their actions and decisions has led to considerable delays in my project, resulting in increased operational costs and a higher expense for services on my part. I am a full professor at the ******************* and conduct research for erf.institute. Sincerely,*********************** The Empirical Research and ********************* (ERFI)

    Business Response

    Date: 01/25/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 1/23/2024, we have reviewed your case. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and escalated to the necessary team to assist further in your disabled account case, ********************** considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Business Response

    Date: 02/01/2024

    Hello,
    After receiving your Better Business Bureau (BBB) complaint follow up on 1/30/2024, we have reviewed your case again. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and provided you with the information needed to track the refund, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. They processed the refund.

    Sincerely,

    ***********************d a credit or refund for the pulled course.Udemy has NO CUSTOMER SUPPORT, but they pretend to in order to make the sale, which is mind-boggling.

    Business Response

    Date: 01/18/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 1/16/2024, we have reviewed your refund request. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and issued a refund for the requested course, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:01/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple Transactions over the last 18 months. I can no longer log into my account, nor can I reset my account password. I only get an error on the website. The mobile app allows me to attempt to send a link to reset but the email never comes in even with all the udemy emails allowed. I have no way to access the material I purchased on Udemy.

    Business Response

    Date: 01/22/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on 01/15/2024, we have reached out with additional troubleshooting steps to assist you with resetting your password and gaining access to your account. You can further check the status of this issue through Ticket #*******.


    Since we investigated the matter thoroughly and have provided you with additional troubleshooting steps, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:01/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

    Business Response

    Date: 01/19/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on 01/15/2024, we have reviewed your request and provided you with a one time exception to our refund policy. You can further check the status of this issue through Ticket #*******.


    Since we investigated the matter thoroughly and completed your refund, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:01/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GPA.3395-1090-7002-86465 The above ****** Play transaction was billed to me for a Udemy course.The transaction no. is GPA.3395-1090-7002-86465.However, Udemy has not provided me with access to this course, so they got the money but haven't provided the product. ****** Play issued me a refund for a similar scenario, but will not issue me a refund for this one, and Udemy does not have any contact information for me to seek resolution.I would like to have the course added to my available courses, but if that is now possible, I would like to get a refund.

    Business Response

    Date: 01/19/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on 01/13/24, we have reached out to complete further troubleshooting as we are unable to locate the account connected to your purchases from the information provided. You can further check the status of this issue through Ticket #*******.


    Since we are continuing to investigate the matter, and have reached out with additional steps, we look forward to resolving your issue soon.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21128265

    I am rejecting this response because:
    There was no acceptable reason to withhold my prompt payment , I was notified that was tax form submission was successful a week ago but again, this business chose to further delay my access to MY money and so yet again they are delaying it further for another week. This is thief solution? 
    Further evidence that this organisation ignores their responsibility to provide fair and equitable service, they are  arrogant, corrupt and dont care at all about the customer.

    REPAY MY MONEY TODAY!

    Sincerely,

    *************************

    arbitrary way to further hold my funds in their account. They appear above the law an indifferent to the efforts of the course authors, they deduct significant fees without explanation and they have been doing it for years.

    Business Response

    Date: 01/16/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on January 11th, we were able to confirm that your tax form was validated and as a result your payment is scheduled for January 22nd. You can further check the status of this payment in your Revenue Report.

    Since we investigated the matter thoroughly and confirmed the payment is scheduled, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Business Response

    Date: 01/22/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on January 18th, we processed the pending payout.

    Since we processed your pending payout, Udemy considers that this issue was properly resolved.

    Thank you, 

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21088998

    I am rejecting this response because:

    The business has made contact but provided no resolution yet (see attachment). This is also indicated in their response to BBB quoted below.
    > We will continue to investigate this issue directly with the customer.

    Customer has responded to the business by email. This issue will stay unresolved until the desired resolution has been reached. 


    information. They provided me with an ARN (Acquirer Reference Number) but have consistently refused further communication without a letter from the bank.In response to Udemy's request, I contacted my bank to inquire about the refund. The bank confirmed that they have not received any refund, and they are unable to issue an authorized letter for non-receipt of funds, citing their policy.It is evident that Udemy's actions in processing the failed transaction without consent are highly irregular and their handling of the refund request could be perceived as fraudulent. I am asking Udemy to issue a refund within 7 calendar days of being notified of this complaint. I have attached all relevant documents, including chat transcripts, invoices, and correspondence with Udemy, to support my case.

    Business Response

    Date: 01/16/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on January 3rd, ****, we have investigated your request, and reached out again for further troubleshooting. You can further check the status of this issue through Ticket #*******.

    We will continue to investigate this issue directly with the customer, and will be assisting further in the above ticket.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:12/26/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I will add that the refund policy needs to be more generally honored without resorting to customer service, and an effort needs to be made to make customer service more accessible. The chatbot is awful and should have an easy way to email a human

    Sincerely,

    *********************************

    Business Response

    Date: 12/27/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on December 27, 2023, we have reviewed your refund request. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and can see a refund was already issued for the course on December 26, 2023, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

Udemy - Udemy.com is NOT a BBB Accredited Business.

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