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Business Profile

Online Education

Udemy - Udemy.com

This business is NOT BBB Accredited.

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Important information

Complaints

Customer Complaints Summary

  • 137 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21618655

    I am rejecting this response because: I was not alerted to the intention to renew nor am I using the product.  Per the **** bulletin Jan, 2023

             Companies risk violating the law if they do not clearly and conspicuously disclose the terms of their subscription services and obtain consumers' informed consent, or if they make it unreasonably difficult for consumers to cancel.

    You did not have my informed consent to renew this service, you do not provide me a grace ****** with which to cancel.  I will be reaching out to further authorities to alert them of Udemy's predatory business practices.

    Sincerely,

    *************************

    Business Response

    Date: 04/30/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on April 24th, 2024, we have reviewed your request with our internal team. Unfortunately, we will be upholding our decision to deny your refund request in accordance with the refund policy found in our *********** here: **********************************************************************************************************. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and have chosen to deny your refund request, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:04/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to access my account to view any of my courses. My email that I used to contact the BBB is my login along with my password. I keep getting this error: You have reached the maximum session count for your account. Please see attachment.The courses throttle and lag or are choppy. I constantly have to try another browser hoping it works. The site gets extremely slow when I turn on my VPN. I have attempted to login via my macBook through several browsers: Opera, Opera GX, DuckDuckgo, Firefox, and Safari as well as via my phone through a DuckDuckgo browser.I have cleared my browser cache and cookies and still no access. I have reset my password and still no access. My last purchase was on 04.19.2024 for approximately $35.00 two courses. I have other paid courses, at least 4 other courses. Udemy has no contact phone number, just generic online troubleshooting help.

    Business Response

    Date: 04/22/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on April 21, 2024, we have reviewed your login case. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and confirmed you have successfully logged into your account, ********************** considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

     

  • Initial Complaint

    Date:03/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21446567

    I am rejecting this response because: I didn't tweet with intention of the hate speech. Also after I learned that the tweet could be interpreted such I deleted the tweet immediately. After that I explained them the intent of the tweet. My intention were not clearly represented in the tweet just because my mother language is Turkish not English. So I am doing hate speech is a blatant misinformation against me to keep me banned just because I am not pro-****** on ******** They just don't want to tell that we banned you because your political views are not in our favor.

    Also permanently banning for life without a warning and not paying my earnings that are not paid yet is how a good business conduct? Moreover, they blocked my email so my emails to them is not anymore answered. 

    UDEMY is currently a full monopoly in education area. They are like a government. They shouldn't be able to ban people for life like this with such reasons without any given chance. I am against all kind of hate speech. Recently ************************* also got sacked with same the same reason. Because she also didn't stay as pro-******. I listened all her speeches and she had 0 hate speech. 

    Again I am telling that I didn't talk on UDEMY not a letter. Not a single letter. All I do on UDEMY is education nothing else. What UDEMY doing is restricting my free speech and political views. This is against all American values. 

    Moreover, the highest court on the earth INTERNATIONAL COURT OF JUSTICE (ICJ) released another ultimatum to the ****** about their horrific crimes in 28 March 2024. Meanwhile ICJ is telling this we are not allowed to criticize ****** on Twitter?  

    Finally I would like to get back my account. If they don't want my name to appear, I am okay to start a new account with my business name SECourses if they are okay. 


    Sincerely,

    Furkan Gzkara

    ly in this era. I want my account back. My account username / email was ************************ Thank you

    Business Response

    Date: 03/29/2024

    Hello,

    To ****** a diverse and inclusive learning environment, we expect instructors to maintain a level of conduct both on and off the Udemy platform in accordance with Udemys values, so that together, we can build a truly safe and welcoming platform.  If we become aware of violations of the Instructor Code of Conduct, including hate speech, account action may be taken in order safeguard the learning community.  If there are any unresolved logistical issues regarding the account, our Trust & Safety Team can assist at *********************************.

    Thank you, 

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 07, 2024 I purchased: - "TOTAL: CompTIA A+ Core 1 (220-1101) Course + Exam" and "TOTAL: CompTIA A+ Core 2 (220-1102) Course + Exam" in a single transaction for myself. This transaction worked. - The same two courses as individual "gift" purchases for 7 students. (I.e. 14 separate transactions, because that is the only way available to do this.)Of the individual "gift" purchases, only one student actually received both of them. 4 students received only the first "Core 1" course, and 1 student received only the "Core 2" course. One student received neither, resulting in:On March 12, 2024, I repurchased "TOTAL: CompTIA A+ Core 1 (220-1101) Course + Exam" at a higher price for the student who received neither, so she could start work with the class. She did receive this repurchase.Why did I repurchase instead of calling Udemy to work this out? Because Udemy.com has no support contact, and no method to resolve issues like this. There is literally not even an under-staffed email support option. Some of the courses on Udemy.com are great. But as a business, they are a disgrace. PRIMARY ISSUE: I want the undelivered courses I paid for, or a refund. And I want a refund for the repurchase that constituted a second payment for the same service, with no additional benefit.SECONDARY ISSUES: - Udemy has no reasonable contact options. An online business selling content online should be compelled to have at minimum, online contact info of some sort where issues can be resolved. - Time stamp on receipts is only accurate to the calendar day... Buy 15 things and the receipts all look the same and have the same date/time stamp. - When purchasing Udemy courses for others, there is no indication of who the course was purchased for on the receipt. In fact, there is only a difficult and cryptic way to even see that the purchase of a course for two different people is not the same transaction.

    Business Response

    Date: 03/18/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on March 12, 2024, we have reviewed your refund and gifted course case. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and refunded the duplicate course as well as followed up with you on the gifted courses, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team 

  • Initial Complaint

    Date:02/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the course for mortgage processing because it offered a certificate upon completion. The course reached 94 of 96 and doesn't offer the last 2 sections to complete to obtain the certificate. After requesting a refund because did not receive what was offered. Refund denied. I rather complete the course and get my certificate

    Business Response

    Date: 02/21/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on February 18, 2024, we have reviewed your certificate case. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and was able to assist in generating the certificate, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team


  • Initial Complaint

    Date:02/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************them i ask them to active my student account and delete my course I do not want to upload any course on their platform. and every time i send email they said Please reference the current open conversation that can be found in Ticket ID *******. We will be solving this current ticket out.this case i open from 18 Jan 2024 and another email Thanks for reaching out. This is an automatic message to confirm we've received your request (ticket number *******), and we will get back to you within 24 hours.i want only to activate my student account i paid for many courses which i cannot see them now because my account is disabled.

    Business Response

    Date: 03/01/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on February 17, 2024, our internal team has reviewed your case. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and our internal team has assisted in your request, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a course which was not as advertised. I requested a refund that was approved; however, i have not received it.

    Business Response

    Date: 02/16/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on February 15 ****, we have reviewed your refund request. You can further check the status of this issue through Ticket #ticket 8723897.

    Since we investigated the matter thoroughly and have issued a refund for the course, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:02/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 7 day free trial which gave me access to training content at the end of the 7 day trial I purchased the 1 year subscription. The day I moved to the subscription access to the content was reduced and I was told only certain courses came with the subscription. This seems like bait and switch because no where did they indicate the subscription courses would be less than what I was available during the free trial.On principle alone they should not be allowed to mislead customers. I attempted to resolve with their support but they said their policy for US residents doesnt allow for a refund of canceled subscription services.

    Business Response

    Date: 02/12/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 2/9/2024, we have reviewed your refund request. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and offered a one time exception refund, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:02/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21251379

    I am rejecting this response because: I am yet to resolve this issue.  I cannot even get to their instructions because their website keeps giving the attached messages.  I have tried different browsers, cleared history, cleared cache, shut down and restarted computer and problem still persists.  This only happens with Udemy.com. I will file a complaint with the necessary authorities in **********.  This is not acceptable. 

    I have asked for a phone call to resolve this issue.  I am willing to share my screen with Udemy to resolve this issue.  I have not been able to access my courses on Udemy.com since December 2023. 


    Sincerely,

    ***********************************

    Business Response

    Date: 02/12/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 2/5/2024, we have reviewed your case about the browser issue. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and provided the necessary troubleshooting steps to resolve your browser error, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

Udemy - Udemy.com is NOT a BBB Accredited Business.

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