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Business Profile

Online Education

Udemy - Udemy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Important information

Complaints

Customer Complaints Summary

  • 137 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************mount. I was not given any notification that the subscription would be renewed, which I realize is probably not a requirement, but is definitely poor business practice. They also do not have a working telephone number to contact them, also poor business practice.

    Business Response

    Date: 12/13/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 12/12/2023, we have reviewed your case about the yearly Personal Plan refund. You can further check the status of this issue through Ticket #*******.
    Since we investigated the matter thoroughly and granted a one time exception for the refund request, Udemy considers that this issue was properly resolved.
    Thank you for notifying us of this matter!


    Udemy Support Team 

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********************************

    Business Response

    Date: 12/11/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on December 11, 2023, we have reviewed your account access case. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and merged your old account into your new one, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Issue has been resolved on 11/28/23

    Sincerely,

    ***********************

    Business Response

    Date: 11/28/2023

    Hello,
    After receiving your Better Business Bureau (BBB) complaint on 11/27/2023, we requested more details about your login issue as well as refund request. You can further check the status of this issue through Ticket #*******.
    Since we investigated the matter thoroughly and actively working to assist in your login issue, as well as refund request, Udemy considers that this issue was properly resolved.
    Thank you for notifying us of this matter!
    Udemy Support Team

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got tricked into buying so many courses at udemy.com. Most of them ended up with really horrible, Muslim, Indian and other foreigners teaching the course in really bad English. Not only that the courses were complaint hoaxes I believe. Then other ones were just plain junk because the guy was skimming through everything. Some aren't even complete. I have been warned recently that the courses are old too.I want a refund. I couldn't find a way to get a refund. And I thought I wouldn't need a college degree anymore. What a joke! Udemy!

    Business Response

    Date: 12/01/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on date, we have reviewed your refund request, and in accordance with our 30 day refund policy, have denied your refund request here. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and have responded in the above ticket with further information regarding how to navigate to our *********** for possible future refunds, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:11/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Udemy is blocking me from logging into my account. I spent over $50 dollars on my account through ************************* I returned some classes as it wasn't what I wanted to do -- something I am allowed to do. Then I am told I cannot purchase any classes. They are now holding onto my $53 dollars. I signed up with another email -- ***************************** as they aren't getting back to me in time and I wanted the sale prices which are only available on certian times. I can't even get access to that account so on top of that Udemy owes me now about $78 dollars on both accounts. All I want to do is have access to my accounts to learn my courses, but now I can't even sign into them to contact chat. I am feeling helpless and robbed at this point.

    Business Response

    Date: 11/09/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 11/08/23, we have reviewed your interaction with our Anti-Fraud team, and they have completed the necessary steps to allow purchases to be successful in your account. Please note, per our teams instructions, we advise you to wait 48 to 72 hours in order for our system to make certain adjustments. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and our team has taken action on your account, and added the $78.96 in Udemy credits you are owed to your account, ********************** considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed for Udemy's annual subscription plan in 2022 which got auto renewed this year on Nov 2nd, 2023 for $199 (one hundred and ninety nine dollars). I didn't intend to continue the with the annual subscription but was considering to keep it on a monthly basis. I am a student currently pursuing Master's degree in *** and undergoing substantial financial difficulties due to which every ***** matters to me at the moment. I emailed Udemy customer care to kindly refund the amount deducted which was a mistake, but they are adamant and replied that subscription plans don't have 30 day refund policy. I don't want to comment on these weird rules but I would like to strongly appeal to Udemy that circumstances of students (learners) could change and it's not always possible to keep track of when the plan is coming to an end and unsubscribe it. Moreover, I don't remember that I authorized them to opt for auto-renewal. Even if the auto renewal was set automatically, what about reminders? In this fast paced era, it's almost impossible to keep track of all the subscriptions on hand and activate/cancel at the right time. Why was I not reminded via email that the plan is going to auto renew on so and so date and cautioning me about cancellation/keeping the plan? Doesn't Udemy have any social responsibility towards their clients ? I am very certain at this point that I did NOT authorize Udemy to auto deduct from my credit card and I was not reminded about the forthcoming deduction.I humbly request Udemy to cancel the annual subscription which they wrongfully charged and request them to issue refund to my credit card as soon as possible.

    Business Response

    Date: 11/13/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 11/03/23, we have reviewed your request and have chosen to provide you with a refund for your newest annual subscription charge. You can further check the status of this issue through Ticket #*******
    Since we investigated the matter thoroughly and have reached out with next steps regarding your active dispute in order to complete the refund, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:10/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************** resolve this issue has been futile. I have not received any resolution or response. Therefore, I am formally requesting the following actions be taken immediately: Cancellation of the currently existing annual subscription of which I made no use nor plan to use & a full refund of the annual subscription fee of $219.40 to my original payment method.

    Business Response

    Date: 10/31/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on October 30, 2023, we have reviewed your case about a refund request for the subscription. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and we have chosen to ***** an exception in your case regarding a subscription refund, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:10/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20768195

    I am rejecting this response because:

    I am providing legitimate information and want to make it clear that I am interested in acquiring knowledge without sharing my status with my employer. Consequently, I need to conceal my personal information. Furthermore, I kindly request that Udemy offer one of the classes free of charge, at the very least as compensation for the time I am spending resolving this issue with an extremely unreasonable staff member on your team who appears to have zero knowledge of how banking transactions work. Additionally, I am facing a shortage of time, as I urgently need to complete one of the classes to prepare for an upcoming job interview next weekend. The course content has suddenly become unavailable for no apparent reason until I reach out to the customer support.



    Sincerely,

    ***********************

    Business Response

    Date: 10/24/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on October 23rd, 2023, we have located your account and have requested to verify account ownership via payment info. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and have reached out with further instructions, Udemy will make sure to resolve this issue as soon as possible.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Business Response

    Date: 10/25/2023

    Hi,

    Thank you for reaching out again. Our internal team reviewed the requested information you have provided us and have unmarked the account. You should now be able to make purchases on our platform as well as use the one-time promotional code provided to purchase the courses again.

    Since we investigated the matter thoroughly and the account is now able to make purchases, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Customer Answer

    Date: 10/26/2023

     
    Complaint: 20768195

    I am rejecting this response because: UDEMY purchase is not working since yesterday with the same error ,the support team did not response.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was put on hold because of what Udemy said was an unusual activity. Nothing on my account had changed. I had a decline purchase and that was when all the issues started. I sent Udemy a email on July 31st, 2023, and received an automated response in return. The issue remained unresolved. On August 2nd, 2023, I sent another email (ticket ******). ****************** responded, but the issue remained unresolved. 8/18 I sent an email to Udemy asking for someone to call me. Nobody did, instead I received another email with the same "BS". August 18th Udemy responded with a message to reset my password. Attempt to do so made no difference. 8/22 I sent another email was sent to Udemy and the chat was turned into a ticket. 8/22 Udemy responded that their system flagged my activity as suspicious. That I needed to provide a bank statement. I was unable to do this since during this time I closed that account and opened a new bank account. 8/18 I sent an email for someone to call me so this could be resolved over the phone. As it was obvious the email routine was not working. I received an automated email directing me to the online help center that has not produced results for months. 8/19 I received an email from Udemy that they are experiencing a high volume of support tickets and responses may be delayed. For over two months I've tried to get help. I sent an email requesting my account be fixed or all purchases be refunded to me so I can use a different platform.

    Business Response

    Date: 10/24/2023

    Hello,

    After receiving your Better Business Bureau (BBB) on October 22, 2023, we have requested additional information to further investigate the case. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and have reached out with further instructions, Udemy will make sure to resolve this issue as soon as possible.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:09/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/23/23 ************ fraudulently charged my debit card $84.40.I had never even heard the name of this company until I looked them up online to see why I had been charged.They are fraudulent- do not conduct business with this company.

    Business Response

    Date: 10/03/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 09/24/23, we have reached out via email in order to locate the fraudulent charge and complete an appropriate refund. You can further check the status of this issue through Ticket #*******.

    Investigation is still pending on this matter, and once we hear back we'll make sure to resolve this as soon as we can.

    Thank you for notifying us of this matter!

    Udemy Support Team

Udemy - Udemy.com is NOT a BBB Accredited Business.

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